Support Board
Date/Time: Sun, 01 Nov 2026 10:13:28 +0000
Issues with historical intraday data and the
View Count: 309
| [2026-09-16 08:19:31] |
| diecal67 - Posts: 7 |
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Good morning... I downloaded 11 years of 1-minute historical data for MSFT, and I need to spot-check about ten specific dates within that 11-year period. So, I go to the top menu, select "Chart," and then "Go to Date/Time." However, the program doesn't respond and keeps downloading even after 20 minutes. Under "Chart Settings" > "Data Limiting," I set "Days to load for intraday chart data type" to "30"... I tried disconnecting and repeating the process, but with no success. I even asked Google's AI, and it's driving me crazy! Please, can you help me get out of this nightmare?
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| [2026-09-16 14:00:31] |
| John - SC Support - Posts: 48377 |
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You are not downloading 1 minute data. Even if your "Intraday Storage Time Unit" is set to 1 minute, you are still getting the tick-by-tick data, and then it is being stored on your local system as 1 minute data. As such, getting 11 years of 1 tick data can take awhile. We do not see any issue with it taking at least 20 minutes. And of course, it depends on your network connectivity and speed as to exactly how long it will take. Therefore, the general recommendation is to wait for the data to fully download and wait for the on-screen message to go away and the chart to load up. If you want to stop the download for some reason, then you can select "Edit >> Cancel Intraday Data Downloads". The "Days to Load for Intraday Chart Data Type" does not control the amount of data initially downloaded for a symbol. If you have never opened a chart for a specific symbol in the past, then the settings for "Maximum Historical Intraday Days to Load" is used. Refer to the following: Data/Trade Service Settings: Maximum Historical Intraday Days to Download (Global Settings >> Data/Trade Service Settings >> Common Settings) Otherwise, to get more data in a chart, you would need to change the "Date Range in File From". Refer to the following: Chart Settings: Date Range in File From / To (Chart >> Chart Settings >> Data Limiting >> Date Range and Limiting Method) You have us curious as to how you specified that you wanted 11 years of data? For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2026-09-16 14:36:58] |
| diecal67 - Posts: 7 |
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As shown in the image (which I hope is attached)... I applied the settings from point 1, and now the problem mentioned at the start of the post SEEMS to be resolved... but another problem immediately appeared as a result of the previous one—see point 2: the two indicators on the chart that were loading correctly before (points 3 and 4—a moving average crossover)—look at where they’ve ended up! I’m going crazy. https://i.postimg.cc/wTpFNNcW/problema-storico-dati.jpg |
| [2026-09-16 15:28:06] |
| John - SC Support - Posts: 48377 |
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You need to adust the size of your regions. The "Cumulative Delta Bars" is taking up more space then what you are wanting, which is causing the bars at the top to be all pinched together. Refer to the following: Working With Charts: Chart Window and Regions Refer to the following regarding the number in the bottom right corner that you marked with a number 2: Working With Charts: Chart Settings Indicators at Lower Right of Chart For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
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