Support Board
Date/Time: Tue, 15 Sep 2026 11:46:47 +0000
Nothing is loading
View Count: 360
| [2026-07-30 16:30:25] |
| Aceability53 - Posts: 7 |
|
Hello I am having issue loading any charts, I get a black screen no matter what I try to do, I tried to translate it to current service and it still shows black screen
|
| [2026-07-30 16:30:55] |
| John - SC Support - Posts: 47889 |
|
Please get us your Message Log by following these instructions: Follow the instructions here to clear the Message Log:
Message Log: Clearing the Message Log Close all of the Chartbooks with "File >> Close All Chartbooks". Open a single chart for the symbol you have an issue with through "File >> Find Symbol". Tell us that symbol of the chart. Tell us about *one* symbol only. Disconnect from the data feed with "File >> Disconnect". Connect to the data feed with "File >> Connect to Data Feed". After the connection and after about 10 seconds, provide a copy of the Message Log following these instructions: Support Board Posting Information: How to Post Your Message Log (Required In Some Cases) For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2026-07-30 22:33:44] |
| Aceability53 - Posts: 7 |
|
2026-07-30 22:30:22.363 | Software version: 2933 64-bit 2026-07-30 22:30:22.363 | Primary Thread ID: 29784 2026-07-30 22:30:22.363 | Usage end date: 2026-09-10 2026-07-30 22:30:22.363 | Enabled for: Advanced Features 2. 2026-07-30 22:30:22.363 | Enabled for: Sierra Chart Historical Data Service. 2026-07-30 22:30:22.363 | Enabled for: Denali Real-Time Exchange Data Feed. 2026-07-30 22:30:22.363 | Enabled for: Delayed Denali Exchange Data Feed. 2026-07-30 22:30:22.363 | Enabled for exchange2: CME (Trading Account Required) 2026-07-30 22:30:22.363 | Enabled for exchange2: CBOT (Trading Account Required) 2026-07-30 22:30:22.363 | Enabled for exchange2: COMEX (Trading Account Required) 2026-07-30 22:30:22.363 | Enabled for exchange2: NYMEX (Trading Account Required) 2026-07-30 22:30:22.363 | Allow Support for Sierra Chart Data Feeds is enabled. 2026-07-30 22:30:22.363 | Current selected Data/Trading service: SC Data 2026-07-30 22:30:22.363 | Custom symbol settings values: enabled 2026-07-30 22:30:22.363 | Chart Update Interval: 400 2026-07-30 22:30:22.363 | Intraday Data Storage Time Unit: 1 2026-07-30 22:30:22.363 | Time Zone: +00:00:00 (UTC+00) 2026-07-30 22:30:22.363 | 2026-07-30 22:30:22 Local computer time in UTC 2026-07-30 22:30:22.363 | 2026-07-30 22:30:22 Local computer time in SC Time Zone 2026-07-30 22:30:22.363 | 2026-07-30 22:25:01 Server time in UTC 2026-07-30 22:30:22.363 | Local computer UTC time and Server UTC time difference: 3 seconds. 2026-07-30 22:30:22.363 | Program path: C:\SierraChart\ 2026-07-30 22:30:22.363 | Data Files path: C:\SierraChart\Data\ 2026-07-30 22:30:22.363 | OS Version Number: 10.0 2026-07-30 22:30:22.363 | Locale Setting: C 2026-07-30 22:30:22.363 | Crash reporter started: true 2026-07-30 22:30:22.363 | 2026-07-30 22:30:27.973 | File >> Disconnect selected. 2026-07-30 22:30:27.973 | Denali Data Feed | Waiting for socket receive thread to end 2026-07-30 22:30:27.974 | DTC Client socket (1) | CloseSocket call. 2026-07-30 22:30:27.974 | Denali Data Feed | Disconnected from the server. 2026-07-30 22:30:27.974 | SC Data | Disconnected. 2026-07-30 22:30:27.974 | DTC Client socket (1) | Shutdown started. Waiting for graceful close. 2026-07-30 22:30:28.126 | DTC Client socket (1) | Socket gracefully closed by remote side. 2026-07-30 22:30:28.126 | DTC Client socket (1) | Closed. 2026-07-30 22:30:34.672 | 2026-07-30 22:30:34.673 | SC Data | Connection to server complete. 2026-07-30 22:30:34.673 | No download requests in the queue to start downloads for. | Number times message added: 3 2026-07-30 22:30:34.822 | Mapping NQU26-CME to NQU26. Service code: cme 2026-07-30 22:30:34.822 | Using symbol data fast lookup vector 2026-07-30 22:30:34.822 | Denali Data Feed | Starting real-time market data updates for: NQU26-CME (NQU26). ID: 1 Service code: cme 2026-07-30 22:30:34.822 | Denali Data Feed | Connecting to the server ds32-2.sierracharts.com. Port 443 2026-07-30 22:30:34.822 | Denali Data Feed | Requesting security definition data for: NQU26-CME (NQU26). ID: 1 2026-07-30 22:30:34.822 | Added historical Intraday data request for NQU26-CME to the queue. 2026-07-30 22:30:34.822 | Intraday data recording state for symbol NQU26-CME is set to download 'Pending'. 2026-07-30 22:30:34.822 | Triggering next historical data download in queue. 2026-07-30 22:30:34.823 | Delaying start of download for NQU26-CME. 2026-07-30 22:30:34.910 | DTC Client socket (1) | Creating socket. 2026-07-30 22:30:34.910 | DTC Client socket (1) | New receive buffer size: 0 2026-07-30 22:30:34.910 | DTC Client socket (1) | Connecting to IP: 69.39.70.249. 2026-07-30 22:30:34.986 | Denali Data Feed | Network connection to server complete. 2026-07-30 22:30:34.986 | Denali Data Feed | Starting socket receive thread. 2026-07-30 22:30:34.986 | Denali Data Feed | Sending encoding request to server: Binary VLS. Compression: standard 2026-07-30 22:30:35.082 | Denali Data Feed | Setting DTC encoding to Binary VLS 2026-07-30 22:30:35.082 | Denali Data Feed | Sending logon request message. 2026-07-30 22:30:35.626 | Denali Data Feed | Received logon response. 2026-07-30 22:30:35.626 | Denali Data Feed | Server Name: SC Realtime Server. 2026-07-30 22:30:35.626 | Denali Data Feed | Server protocol version: 8. Client protocol version: 8 2026-07-30 22:30:35.626 | Denali Data Feed | Successfully connected. 2026-07-30 22:30:35.626 | Denali Data Feed | Trading is not supported. 2026-07-30 22:30:35.626 | Denali Data Feed | MarketDepthIsSupported: 1 2026-07-30 22:30:35.626 | Denali Data Feed | Restarting real-time data updates for symbol: NQU26-CME -> NQU26 2026-07-30 22:30:35.830 | Denali Data Feed | Setting external service identifier for symbol NQU26-CME to 42004177 2026-07-30 22:30:35.830 | Denali Data Feed | Received security definition for symbol NQU26-CME 2026-07-30 22:30:40.009 | HD Request # 5 | Downloading Intraday chart data for NQU26-CME to the file NQU26-CME.scid. Service: cme 2026-07-30 22:30:40.010 | HD Request # 5 | Download start date-time: 2026-07-30 22:30:26.000000. File last date-time: 2026-07-30 22:30:26.000000 2026-07-30 22:30:40.010 | HD Request # 5 | Using server: ds32.sierracharts.com port 10149 2026-07-30 22:30:40.042 | Socket (2) | Creating socket. 2026-07-30 22:30:40.042 | Socket (2) | New receive buffer size: 0 2026-07-30 22:30:40.042 | Socket (2) | Connecting to IP: 69.39.70.248. 2026-07-30 22:30:40.194 | HD Request # 5 | Setting DTC encoding to Binary VLS 2026-07-30 22:30:40.194 | HD Request # 5 | Sending historical data logon request message. 2026-07-30 22:30:40.336 | HD Request # 5 | Requesting Intraday data. Start date-time: 2026-07-30 22:30:26. Record interval: 1. Symbol: NQU26 2026-07-30 22:30:40.409 | HD Request # 5 | Decompressing data. 2026-07-30 22:30:40.525 | HD Request # 5 | Receiving Intraday data for NQU26-CME starting at 2026-07-30 22:30:26.585000 2026-07-30 22:30:40.525 | Socket (2) | CloseSocket call. 2026-07-30 22:30:40.525 | Socket (2) | Shutdown started. Waiting for graceful close. 2026-07-30 22:30:40.526 | Historical data download thread signaled to stop. 2026-07-30 22:30:40.526 | HD Request # 5 | Timestamp of first Intraday data file record written: 2026-07-30 22:30:26.585000. 2026-07-30 22:30:40.526 | HD Request # 5 | Received 4 Intraday data records from 2026-07-30 22:30:26.585000 to 2026-07-30 22:30:35.133000 (8.5 seconds. Delay: 5.4 seconds) and wrote 4 records for NQU26-CME 2026-07-30 22:30:40.527 | HD Request # 5 | Add time&sales data | Remembered last file record date-time: 2026-07-30 22:30:35.133000 2026-07-30 22:30:40.527 | Added 1 Time and Sales records to Intraday data file for NQU26-CME after download. 2026-07-30 22:30:40.527 | HD Request # 5 | Completion time: 0s. 2026-07-30 22:30:40.527 | HD Request # 5 | Intraday data download complete for NQU26-CME. Unique request ID: 5 2026-07-30 22:30:40.527 | Removing historical data download ID 5. 2026-07-30 22:30:40.527 | Real-time Intraday chart data file updates started for NQU26-CME 2026-07-30 22:30:40.528 | Opened cached Intraday file: C:\SierraChart\Data\NQU26-CME.scid. Thread ID: 29784 2026-07-30 22:30:40.528 | Intraday chart data file opened for NQU26-CME 2026-07-30 22:30:40.528 | HD Request # 5 | Enabling Intraday chart updating for symbol. 2026-07-30 22:30:40.528 | 2026-07-30 22:30:40.528 | No download requests in the queue to start downloads for. 2026-07-30 22:30:40.602 | Socket (2) | Socket gracefully closed by remote side. 2026-07-30 22:30:40.602 | Socket (2) | Closed. |
| [2026-07-31 14:42:40] |
| John - SC Support - Posts: 47889 |
|
There are no errors or issues in your log. Please get us an image of what you are seeing - even if it is a black screen. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2026-08-01 00:24:32] |
| Aceability53 - Posts: 7 |
|
2026-08-01 00:20:13.998 | Trade activity files set size: 1 2026-08-01 00:20:14.096 | Reading Internal Order ID file. 2026-08-01 00:20:14.097 | Reading Trade Orders file. 2026-08-01 00:20:14.097 | Reading Trade Positions file. 2026-08-01 00:20:14.097 | Reading Trade Account Data files. 2026-08-01 00:20:14.098 | Software version: 2933 64-bit 2026-08-01 00:20:14.098 | Primary Thread ID: 10988 2026-08-01 00:20:14.098 | Usage end date: 2026-09-10 2026-08-01 00:20:14.098 | Enabled for: Advanced Features 2. 2026-08-01 00:20:14.098 | Enabled for: Sierra Chart Historical Data Service. 2026-08-01 00:20:14.098 | Enabled for: Denali Real-Time Exchange Data Feed. 2026-08-01 00:20:14.098 | Enabled for: Delayed Denali Exchange Data Feed. 2026-08-01 00:20:14.098 | Enabled for exchange2: CME (Trading Account Required) 2026-08-01 00:20:14.098 | Enabled for exchange2: CBOT (Trading Account Required) 2026-08-01 00:20:14.098 | Enabled for exchange2: COMEX (Trading Account Required) 2026-08-01 00:20:14.098 | Enabled for exchange2: NYMEX (Trading Account Required) 2026-08-01 00:20:14.098 | Allow Support for Sierra Chart Data Feeds is enabled. 2026-08-01 00:20:14.098 | Current selected Data/Trading service: SC Data 2026-08-01 00:20:14.098 | Custom symbol settings values: enabled 2026-08-01 00:20:14.098 | Chart Update Interval: 400 2026-08-01 00:20:14.098 | Intraday Data Storage Time Unit: 1 2026-08-01 00:20:14.098 | Time Zone: +00:00:00 (UTC+00) 2026-08-01 00:20:14.098 | 2026-08-01 00:20:14 Local computer time in UTC 2026-08-01 00:20:14.098 | 2026-08-01 00:20:14 Local computer time in SC Time Zone 2026-08-01 00:20:14.098 | 2026-08-01 00:20:07 Server time in UTC 2026-08-01 00:20:14.098 | Local computer UTC time and Server UTC time difference: 6 seconds. 2026-08-01 00:20:14.098 | Notice: Your computer's clock is off by 6 seconds. Set the 'Global Settings >> NTP Settings >> NTP Client Enable' to 'Yes'. 2026-08-01 00:20:14.098 | Program path: C:\SierraChart\ 2026-08-01 00:20:14.098 | Data Files path: C:\SierraChart\Data\ 2026-08-01 00:20:14.098 | OS Version Number: 10.0 2026-08-01 00:20:14.098 | Locale Setting: C 2026-08-01 00:20:14.098 | Crash reporter started: true 2026-08-01 00:20:14.098 | 2026-08-01 00:20:14.098 | Checking for new symbol settings. Requested symbol settings MD5 for service code scdataallservices. Request ID: 1. 2026-08-01 00:20:14.139 | HTTPS connection ID:1 to login.sierrachart.com:443 for request ID:1 (1) | Shutdown started. Waiting for graceful close. 2026-08-01 00:20:14.224 | HTTPS connection ID:1 to login.sierrachart.com:443 for request ID:1 (1) | Socket gracefully closed by remote side. 2026-08-01 00:20:14.224 | HTTPS connection ID:1 to login.sierrachart.com:443 for request ID:1 (1) | Closed. 2026-08-01 00:20:14.395 | Received 5 login tokens. 2026-08-01 00:20:14.523 | Symbol settings MD5 received. Request ID: 1. 2026-08-01 00:20:14.523 | Requested symbol settings for service code scdataallservices. Request ID: 2. 2026-08-01 00:20:15.258 | Symbol settings received. Request ID: 2. 2026-08-01 00:20:16.607 | Requested user files to download. 2026-08-01 00:20:17.053 | File to download: TradingDen_NQ_2.6.1_BETA.cht. Action: 0 2026-08-01 00:20:17.055 | File to download: TradingDen_NQ_2.6_BETA.cht. Action: 0 2026-08-01 00:20:17.055 | File to download: Trading Den - NQ 2.3 - Update 1.27.26.Cht. Action: 0 2026-08-01 00:20:17.055 | File to download: TradingDen - NQ&ES - V2.3 (VWAP).Cht. Action: 0 2026-08-01 00:20:17.055 | File to download: TradingDen - NQ&ES - V2.2 (VWAP).Cht. Action: 0 2026-08-01 00:20:17.055 | File to download: TradingDen - NQ&ES - V2.1 (VWAP).Cht. Action: 0 2026-08-01 00:20:17.055 | File to download: TradingDen - NQ&ES-V2.Cht. Action: 0 2026-08-01 00:20:17.055 | File to download: TradingDenToolkit_64.dll. Action: 1 2026-08-01 00:20:17.059 | User files to download complete 2026-08-01 00:20:18.622 | 2026-08-01 00:20:18.622 | SC Data | Connection to server complete. 2026-08-01 00:20:18.622 | No download requests in the queue to start downloads for. | Number times message added: 3 2026-08-01 00:20:21.850 | Files to Open on Startup | Opening file: TradingDen_NQ_2.6.1_BETA.cht 2026-08-01 00:20:21.878 | Loading DLL: C:\SierraChart\Data\TradingDenToolkit.dll (TradingDenToolkit_64.dll). Handle: 7ffee8b00000 2026-08-01 00:20:21.903 | NQM6.CME [CBV] Renko 24t #1 | Reloading chart. 2026-08-01 00:20:21.903 | NQM6.CME [CBV] Renko 24t #1 | Symbol Settings not found for symbol. Unable to build continuous futures contract chart. 2026-08-01 00:20:21.903 | NQM6.CME [CBV] Renko 24t #1 | There are no continuous futures contract symbols. Loading data normally. 2026-08-01 00:20:21.910 | NQM6.CME [CBV-D] Renko 24t #1 | Currently no data in file to display. Will start historical data download and real-time updates. File: C:\SierraChart\Data\NQM6.CME.scid 2026-08-01 00:20:21.916 | NQM6.CME [CBV-D] Renko 24t #1 | Chart data loading complete. 2026-08-01 00:20:22.319 | Using symbol data fast lookup vector 2026-08-01 00:20:22.319 | SC Data | Starting real-time market data updates for: NQM6.CME. ID: 1 2026-08-01 00:20:22.319 | SC Data | Subscribing to streaming market data in the service client is not supported. Symbol: NQM6.CME 2026-08-01 00:20:22.319 | SC Data | Requesting security definition data for: NQM6.CME. ID: 1 2026-08-01 00:20:22.319 | No historical data client is currently set to download historical Intraday data for NQM6.CME. 2026-08-01 00:20:22.319 | Real-time Intraday chart data file updates started for NQM6.CME 2026-08-01 00:20:22.319 | Opened cached Intraday file: C:\SierraChart\Data\NQM6.CME.scid. Thread ID: 10988 2026-08-01 00:20:22.319 | Intraday chart data file opened for NQM6.CME 2026-08-01 00:20:22.383 | No historical data client is currently set to download historical Intraday data for NQM6.CME. 2026-08-01 00:20:22.383 | Real-time Intraday chart data file updates started for NQM6.CME 2026-08-01 00:20:22.383 | Opened cached Intraday file: C:\SierraChart\Data\NQM6.CME.scid. Thread ID: 10988 2026-08-01 00:20:22.383 | Intraday chart data file opened for NQM6.CME 2026-08-01 00:21:57.327 | NQM6.CME [CBV-D] Renko 24t #1 | The chart image has been saved to: C:\SierraChart\Images\NQM6.CME [CBV-D] Renko 24t #1 2026-08-01 00_21_57.242608.png * 2026-08-01 00:21:57.327 | Uploaded image to the server. Request ID: 1. C:\SierraChart\Images\NQM6.CME [CBV-D] Renko 24t #1 2026-08-01 00_21_57.242608.png 2026-08-01 00:21:57.329 | HTTPS connection ID:1 to www.sierrachart.com:443 for request ID:1 (1) | Creating socket. Using TLS 1.2. 2026-08-01 00:21:57.329 | HTTPS connection ID:1 to www.sierrachart.com:443 for request ID:1 (1) | New receive buffer size: 0 2026-08-01 00:21:57.329 | HTTPS connection ID:1 to www.sierrachart.com:443 for request ID:1 (1) | Connecting to IP: 64.152.155.19. 2026-08-01 00:21:57.656 | The image has been uploaded. The image link is: https://www.sierrachart.com/image.php?Image=1785543713805.png . Link copied to system clipboard. * 2026-08-01 00:21:57.914 | HTTPS connection ID:1 to www.sierrachart.com:443 for request ID:1 (1) | CloseSocket call. 2026-08-01 00:21:57.914 | HTTPS connection ID:1 to www.sierrachart.com:443 for request ID:1 (1) | Shutdown started. Waiting for graceful close. 2026-08-01 00:21:57.982 | HTTPS connection ID:1 to www.sierrachart.com:443 for request ID:1 (1) | Socket gracefully closed by remote side. 2026-08-01 00:21:57.982 | HTTPS connection ID:1 to www.sierrachart.com:443 for request ID:1 (1) | Closed. 2026-08-01 00:22:33.200 | NQM6.CME [CBV-D] Renko 24t #1 | The chart image has been saved to: C:\SierraChart\Images\NQM6.CME [CBV-D] Renko 24t #1 2026-08-01 00_22_33.084895.png * 2026-08-01 00:22:33.201 | Uploaded image to the server. Request ID: 2. C:\SierraChart\Images\NQM6.CME [CBV-D] Renko 24t #1 2026-08-01 00_22_33.084895.png 2026-08-01 00:22:33.203 | HTTPS connection ID:2 to www.sierrachart.com:443 for request ID:2 (1) | Creating socket. Using TLS 1.2. 2026-08-01 00:22:33.203 | HTTPS connection ID:2 to www.sierrachart.com:443 for request ID:2 (1) | New receive buffer size: 0 2026-08-01 00:22:33.203 | HTTPS connection ID:2 to www.sierrachart.com:443 for request ID:2 (1) | Connecting to IP: 64.152.155.19. 2026-08-01 00:22:33.745 | The image has been uploaded. The image link is: https://www.sierrachart.com/image.php?Image=1785543749323.png . Link copied to system clipboard. * 2026-08-01 00:22:34.010 | HTTPS connection ID:2 to www.sierrachart.com:443 for request ID:2 (1) | CloseSocket call. 2026-08-01 00:22:34.010 | HTTPS connection ID:2 to www.sierrachart.com:443 for request ID:2 (1) | Shutdown started. Waiting for graceful close. 2026-08-01 00:22:34.079 | HTTPS connection ID:2 to www.sierrachart.com:443 for request ID:2 (1) | Socket gracefully closed by remote side. 2026-08-01 00:22:34.079 | HTTPS connection ID:2 to www.sierrachart.com:443 for request ID:2 (1) | Closed. 2026-08-01 00:22:49.235 | NQM6.CME [CBV-D] Renko 24t #1 | The chart image has been saved to: C:\SierraChart\Images\NQM6.CME [CBV-D] Renko 24t #1 2026-08-01 00_22_49.157260.png * 2026-08-01 00:22:49.235 | Uploaded image to the server. Request ID: 3. C:\SierraChart\Images\NQM6.CME [CBV-D] Renko 24t #1 2026-08-01 00_22_49.157260.png 2026-08-01 00:22:49.238 | HTTPS connection ID:3 to www.sierrachart.com:443 for request ID:3 (1) | Creating socket. Using TLS 1.2. 2026-08-01 00:22:49.238 | HTTPS connection ID:3 to www.sierrachart.com:443 for request ID:3 (1) | New receive buffer size: 0 2026-08-01 00:22:49.238 | HTTPS connection ID:3 to www.sierrachart.com:443 for request ID:3 (1) | Connecting to IP: 64.152.155.19. 2026-08-01 00:22:49.528 | The image has been uploaded. The image link is: https://www.sierrachart.com/image.php?Image=1785543765301.png . Link copied to system clipboard. * 2026-08-01 00:22:49.783 | HTTPS connection ID:3 to www.sierrachart.com:443 for request ID:3 (1) | CloseSocket call. 2026-08-01 00:22:49.783 | HTTPS connection ID:3 to www.sierrachart.com:443 for request ID:3 (1) | Shutdown started. Waiting for graceful close. 2026-08-01 00:22:49.855 | HTTPS connection ID:3 to www.sierrachart.com:443 for request ID:3 (1) | Socket gracefully closed by remote side. 2026-08-01 00:22:49.855 | HTTPS connection ID:3 to www.sierrachart.com:443 for request ID:3 (1) | Closed. So it says the image has been uploaded but its not giving me the dialog box to copy the image link but this should be the link https://www.sierrachart.com/image.php?Image=1785543765301.png |
| [2026-08-01 00:25:48] |
| Aceability53 - Posts: 7 |
|
Here is the window screenshot https://www.sierrachart.com/image.php?Image=1785543923611.png |
| [2026-08-01 00:27:08] |
| Aceability53 - Posts: 7 |
|
Here it is after I translate it to new current service https://www.sierrachart.com/image.php?Image=1785543992969.png |
| [2026-08-03 13:45:59] |
| John - SC Support - Posts: 47889 |
|
Check the setting for "Chart >> Graph Draw Types" and make sure it is not set to "Blank" - set it to the bar type you prefer to view if it is not set to that already. If not the above, then please open a new chart by selecting "File >> Find Symbol" and open a chart for the NQU26-CME symbol. Please get us an image of that chart after it loads. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2026-08-03 18:50:09] |
| Aceability53 - Posts: 7 |
|
The Chart is not set to blank and here is an image of when I try to find an intraday chart on NQU26-CME https://www.sierrachart.com/image.php?Image=1785782914445.png |
| [2026-08-03 19:01:54] |
| Aceability53 - Posts: 7 |
|
Here is a chart log from My PC, the chart works fine on my PC its just not loading on my laptop.Maybe you could compare the two to see if it helps you find the issue. 2026-08-03 15:00:22.399 | Trade activity files set size: 169 2026-08-03 15:00:22.430 | Reading Internal Order ID file. 2026-08-03 15:00:22.431 | Reading Trade Orders file. 2026-08-03 15:00:22.431 | Reading Trade Positions file. 2026-08-03 15:00:22.431 | Reading Trade Account Data files. 2026-08-03 15:00:22.432 | Software version: 2933 64-bit 2026-08-03 15:00:22.432 | Primary Thread ID: 18184 2026-08-03 15:00:22.432 | Usage end date: 2026-09-10 2026-08-03 15:00:22.432 | Enabled for: Advanced Features 2. 2026-08-03 15:00:22.432 | Enabled for: Sierra Chart Historical Data Service. 2026-08-03 15:00:22.432 | Enabled for: Denali Real-Time Exchange Data Feed. 2026-08-03 15:00:22.432 | Enabled for: Delayed Denali Exchange Data Feed. 2026-08-03 15:00:22.432 | Enabled for exchange2: CME (Trading Account Required) 2026-08-03 15:00:22.432 | Enabled for exchange2: CBOT (Trading Account Required) 2026-08-03 15:00:22.432 | Enabled for exchange2: COMEX (Trading Account Required) 2026-08-03 15:00:22.432 | Enabled for exchange2: NYMEX (Trading Account Required) 2026-08-03 15:00:22.432 | Allow Support for Sierra Chart Data Feeds is enabled. 2026-08-03 15:00:22.432 | Current selected Data/Trading service: SC Data 2026-08-03 15:00:22.432 | Custom symbol settings values: enabled 2026-08-03 15:00:22.432 | Chart Update Interval: 400 2026-08-03 15:00:22.432 | Intraday Data Storage Time Unit: 0 2026-08-03 15:00:22.432 | Time Zone: -04:00:00 (EST-05EDT+01,M3.2.0/02:00,M11.1.0/02:00) 2026-08-03 15:00:22.432 | 2026-08-03 19:00:22 Local computer time in UTC 2026-08-03 15:00:22.432 | 2026-08-03 15:00:22 Local computer time in SC Time Zone 2026-08-03 15:00:22.432 | 2026-08-03 19:00:17 Server time in UTC 2026-08-03 15:00:22.432 | Local computer UTC time and Server UTC time difference: 5 seconds. 2026-08-03 15:00:22.432 | Notice: Your computer's clock is off by 5 seconds. Set the 'Global Settings >> NTP Settings >> NTP Client Enable' to 'Yes'. 2026-08-03 15:00:22.432 | Program path: C:\SierraChart\ 2026-08-03 15:00:22.432 | Data Files path: C:\SierraChart\Data\ 2026-08-03 15:00:22.432 | OS Version Number: 10.0 2026-08-03 15:00:22.432 | Locale Setting: C 2026-08-03 15:00:22.432 | Crash reporter started: true 2026-08-03 15:00:22.432 | 2026-08-03 15:00:22.440 | Checking for new symbol settings. Requested symbol settings MD5 for service code scdataallservices. Request ID: 1. 2026-08-03 15:00:22.526 | HTTPS connection ID:1 to login.sierrachart.com:443 for request ID:1 (1) | Shutdown started. Waiting for graceful close. 2026-08-03 15:00:22.593 | HTTPS connection ID:1 to login.sierrachart.com:443 for request ID:1 (1) | Socket gracefully closed by remote side. 2026-08-03 15:00:22.593 | HTTPS connection ID:1 to login.sierrachart.com:443 for request ID:1 (1) | Closed. 2026-08-03 15:00:22.667 | Received 5 login tokens. 2026-08-03 15:00:22.872 | Symbol settings MD5 received. Request ID: 1. 2026-08-03 15:00:22.872 | Requested symbol settings for service code scdataallservices. Request ID: 2. 2026-08-03 15:00:23.595 | Symbol settings received. Request ID: 2. 2026-08-03 15:00:24.964 | Requested user files to download. 2026-08-03 15:00:25.352 | File to download: TradingDen_NQ_2.6.1_BETA.cht. Action: 0 2026-08-03 15:00:25.352 | File to download: TradingDen_NQ_2.6_BETA.cht. Action: 0 2026-08-03 15:00:25.352 | File to download: Trading Den - NQ 2.3 - Update 1.27.26.Cht. Action: 0 2026-08-03 15:00:25.352 | File to download: TradingDen - NQ&ES - V2.3 (VWAP).Cht. Action: 0 2026-08-03 15:00:25.352 | File to download: TradingDen - NQ&ES - V2.2 (VWAP).Cht. Action: 0 2026-08-03 15:00:25.352 | File to download: TradingDen - NQ&ES - V2.1 (VWAP).Cht. Action: 0 2026-08-03 15:00:25.352 | File to download: TradingDen - NQ&ES-V2.Cht. Action: 0 2026-08-03 15:00:25.352 | File to download: TradingDenToolkit_64.dll. Action: 1 2026-08-03 15:00:25.356 | User files to download complete 2026-08-03 15:00:26.966 | 2026-08-03 15:00:26.966 | SC Data | Connection to server complete. 2026-08-03 15:00:26.966 | No download requests in the queue to start downloads for. | Number times message added: 3 2026-08-03 15:00:30.195 | Files to Open on Startup | Opening file: TradingDen_NQ_2.6.1_BETA.cht 2026-08-03 15:00:30.205 | Loading DLL: C:\SierraChart\Data\TradingDenToolkit.dll (TradingDenToolkit_64.dll). Handle: 7ffb63bf0000 2026-08-03 15:00:30.211 | Failed to get the function address for scsf_ApexEngulfing in C:\SierraChart\Data\TradingDenToolkit.dll. Error: Windows error code 127: The specified procedure could not be found. * 2026-08-03 15:00:30.231 | NQU26-CME [CBV] Renko 24t #1 | Reloading chart. 2026-08-03 15:00:30.231 | Starting DelayedDownloadMonitoringTimer 2026-08-03 15:00:30.231 | Starting HDTimeoutTimer 2026-08-03 15:00:30.231 | Added historical Intraday data request for NQU26-CME to the queue. 2026-08-03 15:00:30.231 | Triggering next historical data download in queue. 2026-08-03 15:00:30.235 | NQU26-CME [CBV] Renko 24t #1 | Waiting for historical downloads to complete with the IDs: 1, 2026-08-03 15:00:30.247 | Mapping NQU26-CME to NQU26. Service code: cme 2026-08-03 15:00:30.247 | Using symbol data fast lookup vector 2026-08-03 15:00:30.247 | HD Request # 1 | Downloading Intraday chart data for NQU26-CME to the file NQU26-CME.scid. Service: cme 2026-08-03 15:00:30.247 | HD Request # 1 | Download start date-time: 2026-08-03 14:59:20.000000. File last date-time: 2026-08-03 14:59:20.626000 2026-08-03 15:00:30.248 | HD Request # 1 | Using server: ds28.sierracharts.com port 10150 2026-08-03 15:00:30.269 | Socket (1) | Creating socket. 2026-08-03 15:00:30.269 | Socket (1) | New receive buffer size: 0 2026-08-03 15:00:30.269 | Socket (1) | Connecting to IP: 67.214.125.5. 2026-08-03 15:00:30.418 | HD Request # 1 | Setting DTC encoding to Binary VLS 2026-08-03 15:00:30.418 | HD Request # 1 | Sending historical data logon request message. 2026-08-03 15:00:30.523 | HD Request # 1 | Requesting Intraday data. Start date-time: 2026-08-03 14:59:20. Record interval: 0. Symbol: NQU26 2026-08-03 15:00:30.597 | HD Request # 1 | Decompressing data. 2026-08-03 15:00:30.675 | HD Request # 1 | Receiving Intraday data for NQU26-CME starting at 2026-08-03 14:59:20.603000 2026-08-03 15:00:30.675 | Socket (1) | CloseSocket call. 2026-08-03 15:00:30.676 | Socket (1) | Shutdown started. Waiting for graceful close. 2026-08-03 15:00:30.676 | Historical data download thread signaled to stop. 2026-08-03 15:00:30.676 | HD Request # 1 | Timestamp of first Intraday data file record written: 2026-08-03 14:59:21.957000. 2026-08-03 15:00:30.676 | HD Request # 1 | Received 882 Intraday data records from 2026-08-03 14:59:20.603000 to 2026-08-03 15:00:26.900000 (66.3 seconds. Delay: 3.8 seconds) and wrote 879 records for NQU26-CME 2026-08-03 15:00:30.682 | HD Request # 1 | Add time&sales data | Remembered last file record date-time: 2026-08-03 19:00:26.900000 2026-08-03 15:00:30.682 | HD Request # 1 | Completion time: 0s. 2026-08-03 15:00:30.682 | HD Request # 1 | Intraday data download complete for NQU26-CME. Unique request ID: 1 2026-08-03 15:00:30.682 | Removing historical data download ID 1. 2026-08-03 15:00:30.682 | Real-time Intraday chart data file updates started for NQU26-CME 2026-08-03 15:00:30.682 | Intraday chart data file opened for NQU26-CME 2026-08-03 15:00:30.682 | HD Request # 1 | Enabling Intraday chart updating for symbol. 2026-08-03 15:00:30.682 | 2026-08-03 15:00:30.682 | No download requests in the queue to start downloads for. 2026-08-03 15:00:30.682 | Historical data for NQU26-CME is delayed because connection to main data feed is not present. Current data will be received upon connection. 2026-08-03 15:00:30.753 | Socket (1) | Socket gracefully closed by remote side. 2026-08-03 15:00:30.753 | Socket (1) | Closed. 2026-08-03 15:00:31.040 | NQU26-CME [CBV] Renko 24t #1 | Download is complete for all contract months in chart. Proceeding with data load. 2026-08-03 15:00:31.041 | NQU26-CME [CBV] Renko 24t #1 | Reloading chart. | Number times message added: 1 2026-08-03 15:00:39.377 | NQU26-CME [CBV] Renko 24t #1 | Chart data loading complete. 2026-08-03 15:00:39.403 | Denali Data Feed | Starting real-time market data updates for: NQU26-CME (NQU26). ID: 1 Service code: cme 2026-08-03 15:00:39.404 | Denali Data Feed | Connecting to the server ds32.sierracharts.com. Port 10048 2026-08-03 15:00:39.404 | Denali Data Feed | Requesting security definition data for: NQU26-CME (NQU26). ID: 1 2026-08-03 15:00:39.429 | DTC Client socket (2) | Creating socket. 2026-08-03 15:00:39.429 | DTC Client socket (2) | New receive buffer size: 0 2026-08-03 15:00:39.429 | DTC Client socket (2) | Connecting to IP: 69.39.70.248. 2026-08-03 15:00:39.499 | Denali Data Feed | Network connection to server complete. 2026-08-03 15:00:39.499 | Denali Data Feed | Starting socket receive thread. 2026-08-03 15:00:39.499 | Denali Data Feed | Sending encoding request to server: Binary VLS. Compression: standard 2026-08-03 15:00:39.581 | Denali Data Feed | Setting DTC encoding to Binary VLS 2026-08-03 15:00:39.581 | Denali Data Feed | Sending logon request message. 2026-08-03 15:00:40.002 | Denali Data Feed | Received logon response. 2026-08-03 15:00:40.002 | Denali Data Feed | Server Name: RealTimeServer. 2026-08-03 15:00:40.002 | Denali Data Feed | Server protocol version: 8. Client protocol version: 8 2026-08-03 15:00:40.002 | Denali Data Feed | Logon error received from server: Connection limit exceeded. | MaxConnectionsDifferentDevices = 1, NumCurrentConnectionsDifferentDevices = 2 2026-08-03 15:00:40.002 | Denali Data Feed | Failed connections: 1 2026-08-03 15:00:40.002 | Denali Data Feed | Waiting for socket receive thread to end 2026-08-03 15:00:40.003 | DTC Client socket (2) | CloseSocket call. 2026-08-03 15:00:40.003 | Denali Data Feed | Disconnected from the server. 2026-08-03 15:00:40.003 | Denali Data Feed | Data feed disconnected. Will reconnect in 60 seconds. 2026-08-03 15:00:40.003 | DTC Client socket (2) | Shutdown started. Waiting for graceful close. 2026-08-03 15:00:40.072 | DTC Client socket (2) | Socket gracefully closed by remote side. 2026-08-03 15:00:40.073 | DTC Client socket (2) | Closed. |
| [2026-08-03 21:31:47] |
| John - SC Support - Posts: 47889 |
|
The following points to the issue: Denali Data Feed | Logon error received from server: Connection limit exceeded. | MaxConnectionsDifferentDevices = 1, NumCurrentConnectionsDifferentDevices = 2
You are not setup to get data to two different computers simultaneously. Refer to the following: Denali Exchange Data Feed: Denali Exchange Data Feed on Two Computers Simultaneously For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
To post a message in this thread, you need to log in with your Sierra Chart account: