Support Board
Date/Time: Thu, 30 Jul 2026 23:32:37 +0000
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| [2026-07-30 16:30:25] |
| Aceability53 - Posts: 2 |
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Hello I am having issue loading any charts, I get a black screen no matter what I try to do, I tried to translate it to current service and it still shows black screen
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| [2026-07-30 16:30:55] |
| John - SC Support - Posts: 47402 |
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Please get us your Message Log by following these instructions: Follow the instructions here to clear the Message Log:
Message Log: Clearing the Message Log Close all of the Chartbooks with "File >> Close All Chartbooks". Open a single chart for the symbol you have an issue with through "File >> Find Symbol". Tell us that symbol of the chart. Tell us about *one* symbol only. Disconnect from the data feed with "File >> Disconnect". Connect to the data feed with "File >> Connect to Data Feed". After the connection and after about 10 seconds, provide a copy of the Message Log following these instructions: Support Board Posting Information: How to Post Your Message Log (Required In Some Cases) For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2026-07-30 22:33:44] |
| Aceability53 - Posts: 2 |
|
2026-07-30 22:30:22.363 | Software version: 2933 64-bit 2026-07-30 22:30:22.363 | Primary Thread ID: 29784 2026-07-30 22:30:22.363 | Usage end date: 2026-09-10 2026-07-30 22:30:22.363 | Enabled for: Advanced Features 2. 2026-07-30 22:30:22.363 | Enabled for: Sierra Chart Historical Data Service. 2026-07-30 22:30:22.363 | Enabled for: Denali Real-Time Exchange Data Feed. 2026-07-30 22:30:22.363 | Enabled for: Delayed Denali Exchange Data Feed. 2026-07-30 22:30:22.363 | Enabled for exchange2: CME (Trading Account Required) 2026-07-30 22:30:22.363 | Enabled for exchange2: CBOT (Trading Account Required) 2026-07-30 22:30:22.363 | Enabled for exchange2: COMEX (Trading Account Required) 2026-07-30 22:30:22.363 | Enabled for exchange2: NYMEX (Trading Account Required) 2026-07-30 22:30:22.363 | Allow Support for Sierra Chart Data Feeds is enabled. 2026-07-30 22:30:22.363 | Current selected Data/Trading service: SC Data 2026-07-30 22:30:22.363 | Custom symbol settings values: enabled 2026-07-30 22:30:22.363 | Chart Update Interval: 400 2026-07-30 22:30:22.363 | Intraday Data Storage Time Unit: 1 2026-07-30 22:30:22.363 | Time Zone: +00:00:00 (UTC+00) 2026-07-30 22:30:22.363 | 2026-07-30 22:30:22 Local computer time in UTC 2026-07-30 22:30:22.363 | 2026-07-30 22:30:22 Local computer time in SC Time Zone 2026-07-30 22:30:22.363 | 2026-07-30 22:25:01 Server time in UTC 2026-07-30 22:30:22.363 | Local computer UTC time and Server UTC time difference: 3 seconds. 2026-07-30 22:30:22.363 | Program path: C:\SierraChart\ 2026-07-30 22:30:22.363 | Data Files path: C:\SierraChart\Data\ 2026-07-30 22:30:22.363 | OS Version Number: 10.0 2026-07-30 22:30:22.363 | Locale Setting: C 2026-07-30 22:30:22.363 | Crash reporter started: true 2026-07-30 22:30:22.363 | 2026-07-30 22:30:27.973 | File >> Disconnect selected. 2026-07-30 22:30:27.973 | Denali Data Feed | Waiting for socket receive thread to end 2026-07-30 22:30:27.974 | DTC Client socket (1) | CloseSocket call. 2026-07-30 22:30:27.974 | Denali Data Feed | Disconnected from the server. 2026-07-30 22:30:27.974 | SC Data | Disconnected. 2026-07-30 22:30:27.974 | DTC Client socket (1) | Shutdown started. Waiting for graceful close. 2026-07-30 22:30:28.126 | DTC Client socket (1) | Socket gracefully closed by remote side. 2026-07-30 22:30:28.126 | DTC Client socket (1) | Closed. 2026-07-30 22:30:34.672 | 2026-07-30 22:30:34.673 | SC Data | Connection to server complete. 2026-07-30 22:30:34.673 | No download requests in the queue to start downloads for. | Number times message added: 3 2026-07-30 22:30:34.822 | Mapping NQU26-CME to NQU26. Service code: cme 2026-07-30 22:30:34.822 | Using symbol data fast lookup vector 2026-07-30 22:30:34.822 | Denali Data Feed | Starting real-time market data updates for: NQU26-CME (NQU26). ID: 1 Service code: cme 2026-07-30 22:30:34.822 | Denali Data Feed | Connecting to the server ds32-2.sierracharts.com. Port 443 2026-07-30 22:30:34.822 | Denali Data Feed | Requesting security definition data for: NQU26-CME (NQU26). ID: 1 2026-07-30 22:30:34.822 | Added historical Intraday data request for NQU26-CME to the queue. 2026-07-30 22:30:34.822 | Intraday data recording state for symbol NQU26-CME is set to download 'Pending'. 2026-07-30 22:30:34.822 | Triggering next historical data download in queue. 2026-07-30 22:30:34.823 | Delaying start of download for NQU26-CME. 2026-07-30 22:30:34.910 | DTC Client socket (1) | Creating socket. 2026-07-30 22:30:34.910 | DTC Client socket (1) | New receive buffer size: 0 2026-07-30 22:30:34.910 | DTC Client socket (1) | Connecting to IP: 69.39.70.249. 2026-07-30 22:30:34.986 | Denali Data Feed | Network connection to server complete. 2026-07-30 22:30:34.986 | Denali Data Feed | Starting socket receive thread. 2026-07-30 22:30:34.986 | Denali Data Feed | Sending encoding request to server: Binary VLS. Compression: standard 2026-07-30 22:30:35.082 | Denali Data Feed | Setting DTC encoding to Binary VLS 2026-07-30 22:30:35.082 | Denali Data Feed | Sending logon request message. 2026-07-30 22:30:35.626 | Denali Data Feed | Received logon response. 2026-07-30 22:30:35.626 | Denali Data Feed | Server Name: SC Realtime Server. 2026-07-30 22:30:35.626 | Denali Data Feed | Server protocol version: 8. Client protocol version: 8 2026-07-30 22:30:35.626 | Denali Data Feed | Successfully connected. 2026-07-30 22:30:35.626 | Denali Data Feed | Trading is not supported. 2026-07-30 22:30:35.626 | Denali Data Feed | MarketDepthIsSupported: 1 2026-07-30 22:30:35.626 | Denali Data Feed | Restarting real-time data updates for symbol: NQU26-CME -> NQU26 2026-07-30 22:30:35.830 | Denali Data Feed | Setting external service identifier for symbol NQU26-CME to 42004177 2026-07-30 22:30:35.830 | Denali Data Feed | Received security definition for symbol NQU26-CME 2026-07-30 22:30:40.009 | HD Request # 5 | Downloading Intraday chart data for NQU26-CME to the file NQU26-CME.scid. Service: cme 2026-07-30 22:30:40.010 | HD Request # 5 | Download start date-time: 2026-07-30 22:30:26.000000. File last date-time: 2026-07-30 22:30:26.000000 2026-07-30 22:30:40.010 | HD Request # 5 | Using server: ds32.sierracharts.com port 10149 2026-07-30 22:30:40.042 | Socket (2) | Creating socket. 2026-07-30 22:30:40.042 | Socket (2) | New receive buffer size: 0 2026-07-30 22:30:40.042 | Socket (2) | Connecting to IP: 69.39.70.248. 2026-07-30 22:30:40.194 | HD Request # 5 | Setting DTC encoding to Binary VLS 2026-07-30 22:30:40.194 | HD Request # 5 | Sending historical data logon request message. 2026-07-30 22:30:40.336 | HD Request # 5 | Requesting Intraday data. Start date-time: 2026-07-30 22:30:26. Record interval: 1. Symbol: NQU26 2026-07-30 22:30:40.409 | HD Request # 5 | Decompressing data. 2026-07-30 22:30:40.525 | HD Request # 5 | Receiving Intraday data for NQU26-CME starting at 2026-07-30 22:30:26.585000 2026-07-30 22:30:40.525 | Socket (2) | CloseSocket call. 2026-07-30 22:30:40.525 | Socket (2) | Shutdown started. Waiting for graceful close. 2026-07-30 22:30:40.526 | Historical data download thread signaled to stop. 2026-07-30 22:30:40.526 | HD Request # 5 | Timestamp of first Intraday data file record written: 2026-07-30 22:30:26.585000. 2026-07-30 22:30:40.526 | HD Request # 5 | Received 4 Intraday data records from 2026-07-30 22:30:26.585000 to 2026-07-30 22:30:35.133000 (8.5 seconds. Delay: 5.4 seconds) and wrote 4 records for NQU26-CME 2026-07-30 22:30:40.527 | HD Request # 5 | Add time&sales data | Remembered last file record date-time: 2026-07-30 22:30:35.133000 2026-07-30 22:30:40.527 | Added 1 Time and Sales records to Intraday data file for NQU26-CME after download. 2026-07-30 22:30:40.527 | HD Request # 5 | Completion time: 0s. 2026-07-30 22:30:40.527 | HD Request # 5 | Intraday data download complete for NQU26-CME. Unique request ID: 5 2026-07-30 22:30:40.527 | Removing historical data download ID 5. 2026-07-30 22:30:40.527 | Real-time Intraday chart data file updates started for NQU26-CME 2026-07-30 22:30:40.528 | Opened cached Intraday file: C:\SierraChart\Data\NQU26-CME.scid. Thread ID: 29784 2026-07-30 22:30:40.528 | Intraday chart data file opened for NQU26-CME 2026-07-30 22:30:40.528 | HD Request # 5 | Enabling Intraday chart updating for symbol. 2026-07-30 22:30:40.528 | 2026-07-30 22:30:40.528 | No download requests in the queue to start downloads for. 2026-07-30 22:30:40.602 | Socket (2) | Socket gracefully closed by remote side. 2026-07-30 22:30:40.602 | Socket (2) | Closed. |
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