Support Board
Date/Time: Wed, 02 Sep 2026 01:10:44 +0000
Severe Freezing Issue After Purchasing Sierra Chart Service
View Count: 232
| [2026-07-18 15:18:53] |
| User109949 - Posts: 3 |
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Hello Sierra Chart Support, I purchased the Integrated Advanced MBO service today, and my account is now active. My account: Unfortunately, I am experiencing a serious problem with Sierra Chart. The software starts normally and connects successfully. I can see the chart and the live data without any problem. However, after opening almost any menu (for example Chart, Analysis, Help, etc.) or after changing certain settings, the entire application freezes for a long time. Windows shows "Not Responding", and the mouse displays the spinning circle. Sometimes it eventually recovers after waiting, and sometimes I have to close and restart the program. The freezing became especially noticeable while configuring the Numbers Bars study. The changes I made include: - Column 1 Numbers Bars Text = Bid Vol x Ask Vol - Column 1 Background Coloring Method = Based on Dominant Side AskVol BidVol Percentage These are standard Numbers Bars settings, so I do not understand why Sierra Chart becomes unresponsive after applying them. My computer is a very high-end system: - MSI Titan 18 HX AI A2XWJG - Intel Core Ultra 9 285HX - 192 GB RAM - Windows 11 Home 64-bit - Sierra Chart Version 2928 (64-bit), Revision 57433 I do not believe this is a hardware performance issue. Could you please advise what might be causing this behavior? If necessary, I am also willing to pay for one of your technical staff to remotely access my computer. I can explain exactly what I am trying to configure, and they can perform the setup directly if that is possible. I would appreciate any guidance. Thank you very much. Best regards, Wael Date Time Of Last Edit: 2026-07-18 20:13:32
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| [2026-07-18 20:14:53] |
| Sierra_Chart Engineering - Posts: 24746 |
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Most likely this is due to a Tick Size issue (Tick Size needs to be increased). Refer to: High CPU Usage | Inactive User Interface | Poor Performance | Long Time to Load Chart Data | Charts Reloading Often: 30.23 - Chart Tick Size and Volume at Price Processing What is the symbol of the chart? Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2026-07-18 20:15:10
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| [2026-07-19 19:26:43] |
| User109949 - Posts: 3 |
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The chart symbol is BTCUSDT-BINANCE[M]. Could you please advise what Tick Size you recommend for this symbol when using Numbers Bars and MBO? I would like to keep the best balance between performance and detail for Bitcoin Spot order flow analysis. |
| [2026-07-19 20:53:24] |
| Sierra_Chart Engineering - Posts: 24746 |
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We are definitely confirming the issue is what is explained here: High CPU Usage | Inactive User Interface | Poor Performance | Long Time to Load Chart Data | Charts Reloading Often: 30.23 - Chart Tick Size and Volume at Price Processing We recommend using a Tick Size of 10. And we have preset the symbol settings for this now. Although for more accuracy, use 1. Follow the instructions here to update the Symbol Settings: Global Symbol Settings: Update Global Symbol Settings After the above step, apply them to the chart following these instructions: Global Symbol Settings: Update/Apply Symbol Settings to Charts And then you can manually change the Tick Size to 1 for more accuracy. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2026-07-19 20:56:32
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