Support Board
Date/Time: Wed, 02 Sep 2026 01:09:07 +0000
Post From: Severe Freezing Issue After Purchasing Sierra Chart Service
| [2026-07-19 20:53:24] |
| Sierra_Chart Engineering - Posts: 24746 |
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We are definitely confirming the issue is what is explained here: High CPU Usage | Inactive User Interface | Poor Performance | Long Time to Load Chart Data | Charts Reloading Often: 30.23 - Chart Tick Size and Volume at Price Processing We recommend using a Tick Size of 10. And we have preset the symbol settings for this now. Although for more accuracy, use 1. Follow the instructions here to update the Symbol Settings: Global Symbol Settings: Update Global Symbol Settings After the above step, apply them to the chart following these instructions: Global Symbol Settings: Update/Apply Symbol Settings to Charts And then you can manually change the Tick Size to 1 for more accuracy. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2026-07-19 20:56:32
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