Support Board
Date/Time: Sun, 02 Aug 2026 04:27:54 +0000
Connecting funded Lucid trading account to sierra
View Count: 1316
| [2026-06-17 15:29:54] |
| USERlevels777 - Posts: 11 |
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For some reason I cannot get live chart data after successfully logging into my account. With rithmic/lucid trading please help.
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| [2026-06-17 15:51:24] |
| User135243 - Posts: 286 |
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if you want to connect Rithmic-data, you've to enter username/password 3times
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| [2026-06-17 16:12:22] |
| USERlevels777 - Posts: 11 |
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Thank you. So I recall you all saying log in once a month to ensure my account is active how do i log out but remain on live data do I now switch to sc data or something else so that I may trade on my other platform?
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| [2026-06-17 16:25:42] |
| User135243 - Posts: 286 |
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no, if you just want to connect to your Rithmic-data, you don't have to connect once a month, this once a month is just if you want to subscribe to Denali realtime data (which is way better as Rithmic and has much more historical data), in this case you've to connect once a month to a real live-account (prop accounts don't count)
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| [2026-06-17 16:36:34] |
| John - SC Support - Posts: 47426 |
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USERlevels777: You have the following exchange active for your account: - Full CME Group (CME, CBOT, COMEX, NYMEX) for Non-Professional Trading Accounts Since you have a Non-Professional exchange active, you do need to connect your Sierra Chart to your live trading account at least once a month for verification. Refer to the following for why you need to do this: Denali Exchange Data Feed: Understanding and Accessing Data From the CME, CBOT, NYMEX, COMEX Exchanges When you make a good connection to your live trading account, your "Verified Until" date will change to 30 days in the future. We use this date to determine if you have connected or not, so this date must be in the future in order to be able to get the real-time data at the non-professional prices for the CME Group data. Right now, your "Verified Until" date is showing as "January 1, 2026", therefore, you have not connected to your live account since December, 2025. You can view this date at the following link and on your Account Control Panel on our website: https://www.sierrachart.com/UserControlPanel.php?page=DenaliDataFeed#Exchanges Follow the instructions at the following link to do this connection once a month: Denali Exchange Data Feed: Connecting Only Once a Month to Trading Account to Support CME Group Exchange Fees For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2026-06-17 16:37:25
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| [2026-06-17 16:45:26] |
| USERlevels777 - Posts: 11 |
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The thing is im connected right now.. After entering username and password 3x it worked. can i now switch to sc data and still recieve data?
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| [2026-06-17 16:52:58] |
| John - SC Support - Posts: 47426 |
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By filling in the "Market Data" and "Historical Data" fields, you are now getting your data from Rithmic. When you are getting the Rithmic data, then you will only get the Rithmic data while you are connected to Rithmic. If you want to get the real-time data from our Denali Exchange Data Feed, which will allow you to get the real-time data regardless of what service you are connected to, then you need to connect your Sierra Chart software to your live, funded, futures trading account. If you want to continue with the Rithmic data, then be sure to deactivate the Denali exchange that you have active so you do not pay for it going forward. You can do this at the following link: https://www.sierrachart.com/UserControlPanel.php?page=DenaliDataFeed#Exchanges For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2026-06-17 16:58:43] |
| User135243 - Posts: 286 |
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yes of course, John said it how it works, you've not said that you've Denali realtime data, so connect to the live-account (as John said), in this case you just have to enter username/password just once, in this case you get Denali realtime data (which is a way better solution) and use your Rithmic-connection just for order-routing
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| [2026-06-17 17:18:10] |
| USERlevels777 - Posts: 11 |
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This isnt answering m question after connecting. I may only have one feed connected to rithmic. I cannot trade on sierra charts id like to know after connecting once how may i contnue to have data after connecting once per month.
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| [2026-06-17 17:28:33] |
| John - SC Support - Posts: 47426 |
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Refer to the 3rd paragraph in our response in Post #7.
For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2026-06-17 17:36:30] |
| USERlevels777 - Posts: 11 |
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""If you want to get the real-time data from our Denali Exchange Data Feed, which will allow you to get the real-time data regardless of what service you are connected to, then you need to connect your Sierra Chart software to your live, funded, futures trading account."" 3rd paragraph in post 7 I have denali is there a way to connect this service that I paid for with you all |
| [2026-06-17 17:50:15] |
| John - SC Support - Posts: 47426 |
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We are not a broker. So you would not have setup any service with us that would be a live, funded, futures trading account. Refer to the following for why you need to connect to a live, funded, futures trading account, and note the link to near the end regarding the "Easy Solution": Denali Exchange Data Feed: Understanding and Accessing Data From the CME, CBOT, NYMEX, COMEX Exchanges For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2026-06-17 18:13:37] |
| USERlevels777 - Posts: 11 |
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With rithmic I may only have one data source connection. I may not have a connection with my trading platform AND Sierra charts. This link with tetron seems to need a broker connection if I read correctly. I’m simply asking how may I continue live data after connecting my funded account to Sierra charts I’m not getting a simple answer.. |
| [2026-06-17 19:00:21] |
| USERlevels777 - Posts: 11 |
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By filling in the "Market Data" and "Historical Data" fields, you are now getting your data from Rithmic. When you are getting the Rithmic data, then you will only get the Rithmic data while you are connected to Rithmic. If you want to get the real-time data from our Denali Exchange Data Feed, which will allow you to get the real-time data regardless of what service you are connected to, then you need to connect your Sierra Chart software to your live, funded, futures trading account. If you want to continue with the Rithmic data, then be sure to deactivate the Denali exchange that you have active so you do not pay for it going forward. You can do this at the following link: --------------------------------------------------------------------------------------------------------------------------------- Ive connected my sierra chart softward to my funded account. and would like to continue to utilize denali so that I may use my other platform to trade from. How can I utilize Deanali based on everything I've already paid for with you all.. |
| [2026-06-17 20:01:34] |
| John - SC Support - Posts: 47426 |
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Sierra Chart is setup special, such that you can either get the data from the connected Trading/Data service (such as Rithmic), or you can get the data from our Denali Exchange Data Feed while connected to your trading service (such as trading with Rithmic and getting data from our Denali Exchange Data Feed). In the case of Rithmic, you have the choice of whether to get the data from them (Rithmic) or to get the data from our Denali Exchange Data Feed. With some other services, such as CQG, Sierra Chart does NOT have the ability to get data for the CME and EUREX exchanges, so you HAVE to get your data from our Denali Exchange Data Feed. And in the case of Teton, which is order routing software developed by us (Sierra Chart), you need to get your data from our Denali Exchange Data Feed, as you can not get it from anywhere else. Hence, we have given you the information on what to do. It is your choice on how to proceed forward with what we have given you. -- Ive connected my sierra chart softward to my funded account. and would like to continue to utilize denali so that I may use my other platform to trade from. How can I utilize Deanali based on everything I've already paid for with you all..
You have not properly connected to your live, funded, futures trading account. We can tell this, as your "Verified Until" date is still showing as "January 1, 2026". What broker/trading service are you connecting to in order to verify your live, funded futures trading account? For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2026-06-17 20:17:45] |
| USERlevels777 - Posts: 11 |
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I am connected as I type this.. see attachments. I am utilizing lucid trading via rithmic as stated previously.
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| [2026-06-17 20:35:44] |
| John - SC Support - Posts: 47426 |
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Lucid Trading is a Prop Firm. You can not use a Prop Firm to verify your status as a Non-Professional for the CME Group. Please read through the following documentation again to see the rules from the CME Group regarding this: Denali Exchange Data Feed: Understanding and Accessing Data From the CME, CBOT, NYMEX, COMEX Exchanges If you are only connecting your Sierra Chart to that Lucid Trading account, then you can get the data from Rithmic through them, which is why you are doing now. In this case, be sure you deactivate the Denali exchange that you have already activated, as you will not be able to get the data from Denali for the CME Group. If you want to get the data from our Denali Exchange Data Feed, then you need to have a live, funded, futures trading account as specified in the link given above. You will have to setup an account and fund it before you will be able to connect to it for verification. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
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