Support Board
Date/Time: Sat, 01 Aug 2026 01:27:48 +0000
Unable to connect to real time data feed anymore - Timeout
View Count: 200
| [2026-06-15 08:39:09] |
| User442257 - Posts: 9 |
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Hi, Please let me know why I am not able to connect to the real time data feed anymore while it was working fine earlier. This is the error I am getting - 2026-06-15 00:05:44.153 | Teton CME Order Routing | Firm: AMP 2026-06-15 00:05:44.153 | Teton CME Order Routing | Connecting to the server futurestrading17.sierracharts.com. Port 11066 2026-06-15 00:05:44.165 | DTC Client socket (1) | Creating socket. Using TLS 1.2. 2026-06-15 00:05:44.165 | DTC Client socket (1) | New receive buffer size: 0 2026-06-15 00:05:44.166 | DTC Client socket (1) | Connecting to IP: 4.8.170.26. 2026-06-15 00:06:04.151 | Teton CME Order Routing | Timeout connecting to server. 2026-06-15 00:06:04.151 | Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. 2026-06-15 00:06:04.151 | Select 'File >> Disconnect' to prevent further connection attempts. 2026-06-15 00:06:04.168 | DTC Client socket (1) | CloseSocket call. 2026-06-15 00:06:04.168 | Teton CME Order Routing | Disconnected. 2026-06-15 00:06:04.168 | DTC Client socket (1) | Closed. 2026-06-15 00:06:04.168 | Will reconnect to the server in 2.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. |
| [2026-06-15 13:17:31] |
| John - SC Support - Posts: 47426 |
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You are having a general connectivity issue to our Teton servers. There are no general issues with connectivity at this time to our servers. If you are still having an issue, please try a different Internet Service Provider, such as connecting through your phone. This will at least let you know if it is your specific carrier. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2026-06-16 03:44:23] |
| User442257 - Posts: 9 |
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Thanks for the respone. It does not seems like my ISP connectivity issue as I have been using it for a while now and never faced this problem with Sierra Chart. All my other devices were working fine connected to the internet. I am also getting the error as attached ('Secondary instance is not allowing connections to this server') which I never experienced earlier. It gets connected to the data feed later but not on first launch. I will observe it.
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 Screenshot 2026-06-16 043856.jpg / V - Attached On 2026-06-16 03:40:35 UTC - Size: 18.58 KB - 34 views |
| [2026-06-16 05:08:28] |
| User442257 - Posts: 9 |
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It has stopped connecting again. There is definitely some issue. My ISP is working fine.
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| [2026-06-16 06:06:14] |
| Sierra_Chart Engineering - Posts: 24355 |
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We see no problem connecting to Teton order routing at this time. Firewall or security software on your computer could be blocking the connection. Follow the instructions here to clear the Message Log: Message Log: Clearing the Message Log Connect to the data feed: Select "File >> Disconnect" Select "File >> Connect to Data Feed" After about 1 minute, provide a copy of the Message Log following these instructions: Support Board Posting Information: How to Post Your Message Log (Required In Some Cases) We will then determine what the problem is. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2026-06-16 06:06:57
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| [2026-06-16 08:37:28] |
| User442257 - Posts: 9 |
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Alright. I did that and sent the log for analysis at 04:34 Eastern Time (ET). The connection is still not working.
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| [2026-06-16 14:36:41] |
| Sierra_Chart Engineering - Posts: 24355 |
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We are checking on this.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2026-06-16 14:42:40] |
| Sierra_Chart Engineering - Posts: 24355 |
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We apologize for the issue, we did not have the forwarding set up through our backup connectivity. Although you should have been able to connect regardless of this. The fact that you were not able to connect still does show some problem on your side. It is not normal, to never be able to connect through the primary path. But you should be able to connect now. Through an alternate path. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
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