Support Board
Date/Time: Sat, 01 Aug 2026 01:22:53 +0000
Post From: Unable to connect to real time data feed anymore - Timeout
| [2026-06-16 14:42:40] |
| Sierra_Chart Engineering - Posts: 24355 |
|
We apologize for the issue, we did not have the forwarding set up through our backup connectivity. Although you should have been able to connect regardless of this. The fact that you were not able to connect still does show some problem on your side. It is not normal, to never be able to connect through the primary path. But you should be able to connect now. Through an alternate path. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |