Support Board
Date/Time: Thu, 04 Jun 2026 18:42:43 +0000
none of my chartbooks are loading after repayment.
View Count: 23
| [2026-06-04 15:29:54] |
| 100ktrades - Posts: 2 |
|
Hi, I just renewed my Package 11 and CME data feed for another 30 days and my chartbooks are no longer loading. This happens every month when I renew and I've never had this issue before — nothing in my settings has changed. Both my main chartbook and the example chartbook are affected. They appear as tabs at the top of the screen but the charts don't load. I do have a live data connection. I'm using Teton CME Routing with Dorman/Stage5 as my clearing firm. Any help would be appreciated. Happy to provide logs if needed. Thanks |
| [2026-06-04 16:16:35] |
| John - SC Support - Posts: 46499 |
|
Everything in your account looks fine, so it is not related to that. We understand from what you stated that you are able to view the chartbooks listed at the top of the screen. Are you able to see the tabs related to the charts themselves? If you do not see any tabs for the charts, then select the menu item for "CW", and see if the charts are listed there. If so, then select each chart from that list and the tab should show for it. In this case, it sounds like the charts were Hidden for some reason. We do not know why this would have occurred, but you should be able to get everything back. If not the above, then we need to know if you can actually see the chart tabs or not. Or, if you can see your charts, are you just not getting any data in them? For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2026-06-04 17:54:48] |
| 100ktrades - Posts: 2 |
|
Hi John, thanks for the quick reply. The charts aren't hidden they're visible as tabs at the top but nothing loads on the main screen when I select them. This is happening with both my custom chartbook and the example chartbook, so it doesn't appear to be isolated to my setup. I've attached screenshots below to better illustrate what I'm seeing. |
 sierra chart pic number 2.png / V - Attached On 2026-06-04 17:53:07 UTC - Size: 124.68 KB - 3 views sierra chart pic.png / V - Attached On 2026-06-04 17:53:20 UTC - Size: 85.11 KB - 3 views Attachment Deleted. |
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