Support Board
Date/Time: Fri, 03 Jul 2026 01:13:21 +0000
Propfirm Trading?
View Count: 291
| [2026-05-18 16:56:09] |
| User446584 - Posts: 3 |
|
Hi, I correctly connected my Rithmic PhidiasPropfirm account to Sierra chart. How do I trade a propfirm independently with Sierra Charts without buying Sierra chart data services since data is already included with the propfirm? I ebded up buying Sierra chart service pack 10 but still could not open MNQ (no data). Thanks in advance, |
| [2026-05-18 16:56:31] |
| John - SC Support - Posts: 47017 |
|
Please get us your Message Log by following these instructions: Follow the instructions here to clear the Message Log:
Message Log: Clearing the Message Log Close all of the Chartbooks with "File >> Close All Chartbooks". Open a single chart for the symbol you have an issue with through "File >> Find Symbol". Tell us that symbol of the chart. Tell us about *one* symbol only. Disconnect from the data feed with "File >> Disconnect". Connect to the data feed with "File >> Connect to Data Feed". After the connection and after about 10 seconds, provide a copy of the Message Log following these instructions: Support Board Posting Information: How to Post Your Message Log (Required In Some Cases) For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2026-05-18 17:36:34] |
| User446584 - Posts: 3 |
|
Hi, I think the problem is I am trying to trade a Propfirm with Sierra Charts which won't work because when I sign the cme agreement as nonprofessional it rejects it when it detects PhidiasPropfirm as the broker. So I might have to first fund a live account through for example EdgeClear, sign the cme agreement as nonprofessional, then connect the propfirm. |
| [2026-05-18 17:41:19] |
| User446584 - Posts: 3 |
|
Here is the log 2026-05-18 13:27:50.196 | Trade activity files set size: 8 2026-05-18 13:27:50.206 | Rithmic Direct - DTC | Processed connection points. Count: 496 2026-05-18 13:27:50.293 | HTTPS connection ID:1 to downloads.rithmic.com:443 for request ID:1 (4) | Creating socket. Using TLS 1.2. 2026-05-18 13:27:50.293 | HTTPS connection ID:1 to downloads.rithmic.com:443 for request ID:1 (4) | New receive buffer size: 0 2026-05-18 13:27:50.293 | HTTPS connection ID:1 to downloads.rithmic.com:443 for request ID:1 (4) | Connecting to IP: 38.79.0.89. 2026-05-18 13:27:50.347 | Reading Internal Order ID file. 2026-05-18 13:27:50.379 | Reading Trade Orders file. 2026-05-18 13:27:50.381 | Reading Trade Positions file. 2026-05-18 13:27:50.382 | Reading Trade Account Data files. 2026-05-18 13:27:50.390 | Software version: 2904 64-bit 2026-05-18 13:27:50.390 | Primary Thread ID: 7860 2026-05-18 13:27:50.390 | Usage end date: 2026-07-07 2026-05-18 13:27:50.390 | Enabled for: Advanced Features 2. 2026-05-18 13:27:50.390 | Enabled for: Sierra Chart Historical Data Service. 2026-05-18 13:27:50.390 | Enabled for: Denali Real-Time Exchange Data Feed. 2026-05-18 13:27:50.390 | Enabled for: Delayed Denali Exchange Data Feed. 2026-05-18 13:27:50.390 | Enabled for exchange2: CME 2026-05-18 13:27:50.390 | Enabled for exchange2: CBOT (Trading Account Required) 2026-05-18 13:27:50.390 | Enabled for exchange2: COMEX (Trading Account Required) 2026-05-18 13:27:50.390 | Enabled for exchange2: NYMEX (Trading Account Required) 2026-05-18 13:27:50.390 | Allow Support for Sierra Chart Data Feeds is enabled. 2026-05-18 13:27:50.390 | Current selected Data/Trading service: Rithmic Direct - DTC 2026-05-18 13:27:50.390 | Custom symbol settings values: enabled 2026-05-18 13:27:50.390 | Chart Update Interval: 400 2026-05-18 13:27:50.390 | Intraday Data Storage Time Unit: 1 2026-05-18 13:27:50.390 | Time Zone: -04:00:00 (EST-05EDT+01,M3.2.0/02:00,M11.1.0/02:00) 2026-05-18 13:27:50.390 | 2026-05-18 17:27:50 Local computer time in UTC 2026-05-18 13:27:50.390 | 2026-05-18 13:27:50 Local computer time in SC Time Zone 2026-05-18 13:27:50.390 | 2026-05-18 17:27:37 Server time in UTC 2026-05-18 13:27:50.390 | Local computer UTC time and Server UTC time difference: 13 seconds. 2026-05-18 13:27:50.390 | Notice: Your computer's clock is off by 13 seconds. Set the 'Global Settings >> NTP Settings >> NTP Client Enable' to 'Yes'. 2026-05-18 13:27:50.390 | Program path: C:\SierraChart\ 2026-05-18 13:27:50.390 | Data Files path: C:\SierraChart\Data\ 2026-05-18 13:27:50.391 | OS Version Number: 10.0 2026-05-18 13:27:50.391 | Locale Setting: C 2026-05-18 13:27:50.391 | Crash reporter started: true 2026-05-18 13:27:50.391 | 2026-05-18 13:27:50.413 | Checking for new symbol settings. Requested symbol settings MD5 for service code rithmic_v2.trading. Request ID: 1. 2026-05-18 13:27:50.436 | HTTPS connection ID:1 to login.sierrachart.com:443 for request ID:1 (1) | Shutdown started. Waiting for graceful close. 2026-05-18 13:27:50.525 | HTTPS connection ID:1 to login.sierrachart.com:443 for request ID:1 (1) | Socket gracefully closed by remote side. 2026-05-18 13:27:50.525 | HTTPS connection ID:1 to login.sierrachart.com:443 for request ID:1 (1) | Closed. 2026-05-18 13:27:50.726 | Received 5 login tokens. 2026-05-18 13:27:50.900 | Symbol settings MD5 received. Request ID: 1. 2026-05-18 13:27:50.900 | Symbol settings are up-to-date for rithmic_v2.trading. 2026-05-18 13:27:51.161 | HTTPS connection ID:1 to downloads.rithmic.com:443 for request ID:1 (4) | Socket gracefully closed by remote side. | Number times message added: 1 2026-05-18 13:27:51.161 | Rithmic Direct - DTC | Wrote file: C:\SierraChart\RithmicConnections.json. Size: 115672 2026-05-18 13:27:51.162 | Rithmic Direct - DTC | Processed connection points. Count: 496 2026-05-18 13:27:51.162 | HTTPS connection ID:1 to downloads.rithmic.com:443 for request ID:1 (4) | CloseSocket call. 2026-05-18 13:27:51.162 | HTTPS connection ID:1 to downloads.rithmic.com:443 for request ID:1 (4) | Graceful close received or receive error. Shutdown complete. Closing socket now. 2026-05-18 13:27:51.162 | HTTPS connection ID:1 to downloads.rithmic.com:443 for request ID:1 (4) | Closed. 2026-05-18 13:27:52.938 | Requested user files to download. 2026-05-18 13:27:54.944 | 2026-05-18 13:27:54.944 | Rithmic Direct - DTC | Using server connection: Rithmic Paper Trading-Chicago Area-Non-Aggregated 2026-05-18 13:27:54.944 | Rithmic Direct - DTC | Trading server address/port: rsc.rithmic.com:50500 2026-05-18 13:27:54.945 | Rithmic Direct - DTC | Connecting to the server rsc.rithmic.com. Port 50500 2026-05-18 13:27:55.038 | DTC Client socket (1) | Creating socket. Using TLS 1.2. 2026-05-18 13:27:55.038 | DTC Client socket (1) | New receive buffer size: 0 2026-05-18 13:27:55.038 | DTC Client socket (1) | Connecting to IP: 38.65.210.70. 2026-05-18 13:27:55.104 | Rithmic Direct - DTC | Network connection to server complete. 2026-05-18 13:27:55.104 | Rithmic Direct - DTC | Starting socket receive thread. 2026-05-18 13:27:55.104 | Rithmic Direct - DTC | Using fixed encoding of Binary 2026-05-18 13:27:55.105 | Rithmic Direct - DTC | Sending logon request message. 2026-05-18 13:27:55.365 | Rithmic Direct - DTC | Received logon response. 2026-05-18 13:27:55.365 | Rithmic Direct - DTC | Server Name: . 2026-05-18 13:27:55.365 | Rithmic Direct - DTC | Server protocol version: 8. Client protocol version: 8 2026-05-18 13:27:55.365 | Rithmic Direct - DTC | Successfully connected. 2026-05-18 13:27:55.365 | Rithmic Direct - DTC | Trading is supported. 2026-05-18 13:27:55.365 | Rithmic Direct - DTC | Order cancel and replace is supported. 2026-05-18 13:27:55.365 | Rithmic Direct - DTC | OCO Orders supported. 2026-05-18 13:27:55.365 | Rithmic Direct - DTC | Symbol and Exchange Delimiter: . 2026-05-18 13:27:55.365 | Rithmic Direct - DTC | MarketDepthIsSupported: 0 2026-05-18 13:27:55.365 | Rithmic Direct - DTC | Connection to server complete. 2026-05-18 13:27:55.366 | No download requests in the queue to start downloads for. | Number times message added: 3 2026-05-18 13:27:55.366 | Notice: Not connected to Live trading account to receive CME realtime futures data at non-professional fees. 2026-05-18 13:27:58.173 | Files to Open on Startup | Opening file: ExampleChartbook.cht 2026-05-18 13:28:14.947 | HTTPS connection ID:2 to downloads.rithmic.com:443 for request ID:2 (2) | Creating socket. Using TLS 1.2. 2026-05-18 13:28:14.947 | HTTPS connection ID:2 to downloads.rithmic.com:443 for request ID:2 (2) | New receive buffer size: 0 2026-05-18 13:28:14.947 | HTTPS connection ID:2 to downloads.rithmic.com:443 for request ID:2 (2) | Connecting to IP: 38.79.0.89. 2026-05-18 13:28:15.808 | HTTPS connection ID:2 to downloads.rithmic.com:443 for request ID:2 (2) | Socket gracefully closed by remote side. | Number times message added: 1 2026-05-18 13:28:15.809 | Rithmic Direct - DTC | Wrote file: C:\SierraChart\RithmicConnections.json. Size: 115672 2026-05-18 13:28:15.810 | Rithmic Direct - DTC | Processed connection points. Count: 496 2026-05-18 13:28:15.810 | HTTPS connection ID:2 to downloads.rithmic.com:443 for request ID:2 (2) | CloseSocket call. 2026-05-18 13:28:15.810 | HTTPS connection ID:2 to downloads.rithmic.com:443 for request ID:2 (2) | Graceful close received or receive error. Shutdown complete. Closing socket now. 2026-05-18 13:28:15.810 | HTTPS connection ID:2 to downloads.rithmic.com:443 for request ID:2 (2) | Closed. 2026-05-18 13:28:55.799 | MNQM6.CME 1 Min #1 | Reloading chart. 2026-05-18 13:28:55.807 | MNQM6.CME 1 Min #1 | Currently no data in file to display. Will start historical data download and real-time updates. File: C:\SierraChart\Data\MNQM6.CME.scid 2026-05-18 13:28:55.816 | MNQM6.CME 1 Min #1 | Chart data loading complete. 2026-05-18 13:28:56.212 | Using symbol data fast lookup vector 2026-05-18 13:28:56.212 | Rithmic Direct - DTC | Starting real-time market data updates for: MNQM6.CME. ID: 1 Service code: rithmic.trading 2026-05-18 13:28:56.212 | Rithmic Direct - DTC | Server indicated market data is not supported. Not sending market data request. Symbol: MNQM6.CME. 2026-05-18 13:28:56.212 | Rithmic Direct - DTC | Requesting security definition data for: MNQM6.CME. ID: 1 2026-05-18 13:28:56.212 | Rithmic Direct - DTC | Using primary service for historical data for MNQM6.CME 2026-05-18 13:28:56.212 | Starting DelayedDownloadMonitoringTimer 2026-05-18 13:28:56.212 | Starting HDTimeoutTimer 2026-05-18 13:28:56.212 | Historical data service client indicated that downloads are not enabled. Symbol: MNQM6.CME. Data Type: Intraday data. 2026-05-18 13:28:56.212 | Historical data download ID 1 not found when removing ID from outstanding request set. 2026-05-18 13:28:56.212 | Real-time Intraday chart data file updates started for MNQM6.CME 2026-05-18 13:28:56.212 | Opened cached Intraday file: C:\SierraChart\Data\MNQM6.CME.scid. Thread ID: 7860 2026-05-18 13:28:56.212 | Intraday chart data file opened for MNQM6.CME 2026-05-18 13:29:22.942 | File >> Disconnect selected. 2026-05-18 13:29:22.942 | Rithmic Direct - DTC | Waiting for socket receive thread to end 2026-05-18 13:29:22.942 | DTC Client socket (1) | CloseSocket call. 2026-05-18 13:29:22.942 | DTC Client socket (1) | Max send buffers used during socket life: 3 2026-05-18 13:29:22.942 | DTC Client socket (1) | Max send buffer size during socket life: 767 2026-05-18 13:29:22.943 | Rithmic Direct - DTC | Disconnected. 2026-05-18 13:29:22.943 | DTC Client socket (1) | Shutdown started. Waiting for graceful close. 2026-05-18 13:29:23.020 | DTC Client socket (1) | Socket gracefully closed by remote side. 2026-05-18 13:29:23.020 | DTC Client socket (1) | Closed. 2026-05-18 13:29:36.885 | 2026-05-18 13:29:36.886 | Rithmic Direct - DTC | Using server connection: Rithmic Paper Trading-Chicago Area-Non-Aggregated 2026-05-18 13:29:36.886 | Rithmic Direct - DTC | Trading server address/port: rsc.rithmic.com:50500 2026-05-18 13:29:36.886 | Rithmic Direct - DTC | Connecting to the server rsc.rithmic.com. Port 50500 2026-05-18 13:29:36.893 | DTC Client socket (1) | Creating socket. Using TLS 1.2. 2026-05-18 13:29:36.893 | DTC Client socket (1) | New receive buffer size: 0 2026-05-18 13:29:36.893 | DTC Client socket (1) | Connecting to IP: 38.65.210.70. 2026-05-18 13:29:36.964 | Rithmic Direct - DTC | Network connection to server complete. 2026-05-18 13:29:36.964 | Rithmic Direct - DTC | Starting socket receive thread. 2026-05-18 13:29:36.964 | Rithmic Direct - DTC | Using fixed encoding of Binary 2026-05-18 13:29:36.964 | Rithmic Direct - DTC | Sending logon request message. 2026-05-18 13:29:37.191 | Rithmic Direct - DTC | Received logon response. 2026-05-18 13:29:37.191 | Rithmic Direct - DTC | Server Name: . 2026-05-18 13:29:37.191 | Rithmic Direct - DTC | Server protocol version: 8. Client protocol version: 8 2026-05-18 13:29:37.191 | Rithmic Direct - DTC | Successfully connected. 2026-05-18 13:29:37.191 | Rithmic Direct - DTC | Trading is supported. 2026-05-18 13:29:37.191 | Rithmic Direct - DTC | Order cancel and replace is supported. 2026-05-18 13:29:37.191 | Rithmic Direct - DTC | OCO Orders supported. 2026-05-18 13:29:37.191 | Rithmic Direct - DTC | Symbol and Exchange Delimiter: . 2026-05-18 13:29:37.191 | Rithmic Direct - DTC | MarketDepthIsSupported: 0 2026-05-18 13:29:37.191 | Rithmic Direct - DTC | Connection to server complete. 2026-05-18 13:29:37.193 | No download requests in the queue to start downloads for. | Number times message added: 3 2026-05-18 13:29:37.193 | Notice: Not connected to Live trading account to receive CME realtime futures data at non-professional fees. 2026-05-18 13:29:37.256 | Using symbol data fast lookup vector 2026-05-18 13:29:37.256 | Rithmic Direct - DTC | Starting real-time market data updates for: MNQM6.CME. ID: 1 Service code: rithmic.trading 2026-05-18 13:29:37.256 | Rithmic Direct - DTC | Server indicated market data is not supported. Not sending market data request. Symbol: MNQM6.CME. 2026-05-18 13:29:37.256 | Rithmic Direct - DTC | Requesting security definition data for: MNQM6.CME. ID: 1 2026-05-18 13:29:37.256 | Rithmic Direct - DTC | Using primary service for historical data for MNQM6.CME 2026-05-18 13:29:37.256 | Historical data service client indicated that downloads are not enabled. Symbol: MNQM6.CME. Data Type: Intraday data. 2026-05-18 13:29:37.256 | Historical data download ID 2 not found when removing ID from outstanding request set. 2026-05-18 13:29:37.256 | Real-time Intraday chart data file updates started for MNQM6.CME 2026-05-18 13:29:37.256 | Opened cached Intraday file: C:\SierraChart\Data\MNQM6.CME.scid. Thread ID: 7860 2026-05-18 13:29:37.256 | Intraday chart data file opened for MNQM6.CME 2026-05-18 13:29:56.899 | HTTPS connection ID:3 to downloads.rithmic.com:443 for request ID:3 (2) | Creating socket. Using TLS 1.2. 2026-05-18 13:29:56.899 | HTTPS connection ID:3 to downloads.rithmic.com:443 for request ID:3 (2) | New receive buffer size: 0 2026-05-18 13:29:56.899 | HTTPS connection ID:3 to downloads.rithmic.com:443 for request ID:3 (2) | Connecting to IP: 38.79.0.89. 2026-05-18 13:29:57.752 | HTTPS connection ID:3 to downloads.rithmic.com:443 for request ID:3 (2) | Socket gracefully closed by remote side. | Number times message added: 1 2026-05-18 13:29:57.752 | Rithmic Direct - DTC | Wrote file: C:\SierraChart\RithmicConnections.json. Size: 115672 2026-05-18 13:29:57.753 | Rithmic Direct - DTC | Processed connection points. Count: 496 2026-05-18 13:29:57.753 | HTTPS connection ID:3 to downloads.rithmic.com:443 for request ID:3 (2) | CloseSocket call. 2026-05-18 13:29:57.754 | HTTPS connection ID:3 to downloads.rithmic.com:443 for request ID:3 (2) | Graceful close received or receive error. Shutdown complete. Closing socket now. 2026-05-18 13:29:57.754 | HTTPS connection ID:3 to downloads.rithmic.com:443 for request ID:3 (2) | Closed. |
| [2026-05-18 21:26:42] |
| John - SC Support - Posts: 47017 |
|
Although you activated some exchanges for the CME Group with our Denali Exchange Data Feed, since those are Non-Professional exchange options, you can not get the real-time data unless you have a live, funded, futures trading account. And you need to connect your Sierra Chart software to that trading account in order to get the real-time data, which you have not done. Refer to the following on this: Denali Exchange Data Feed: Understanding and Accessing Data From the CME, CBOT, NYMEX, COMEX Exchanges But, you can get your data from Rithmic. We are not fans of Rithmic's data, particularly because it has a lack of historical data (typically just a few days). But you can bring it into Sierra Chart, which should be the case for you since you can not get the real-time data from our Denali Exchange Data Feed. But, we see the following in your log: Rithmic Direct - DTC | Server indicated market data is not supported. Not sending market data request. Symbol: MNQM6.CME.
Which sounds like you are not setup to get any data from Rithmic. At this point, it is your choice on how to proceed. You can done one of the following: - Setup a live trading account in order to qualify for the non-professional CME Group data - Talk to your Prop Firm and get the data from Rithmic - Setup the Denali Exchange Data Feed paying for the data at the Professional rates. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
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