Support Board
Date/Time: Thu, 16 Apr 2026 19:17:34 +0000
prop firm rithmic
View Count: 28
| [2026-04-16 08:56:55] |
| User126673 - Posts: 1 |
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bonjour j'ai un probleme d'autorisation des donnéés ESM6.cme le probleme viens de sierra de ma configuration ou de mon parametrage car avec lucis et meme avec apex sa fonctionnait. et sa fonctionne chez dautre utilisateur sierra. est ce que vous pouvez verifier a distance svp. depuis plusieurs annee avec sierra je devrais malheureusement changer de plateforme si je ne paeut plus trader les prop firm avex rithmic ou tradovate qui est proposé par les prop firm. je peux utiliser teamviewer si besoin
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| [2026-04-16 14:30:01] |
| John - SC Support - Posts: 45663 |
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From Google Translate: Hello. I am experiencing a data authorization issue with ESM6.cme. I am unsure whether the problem stems from Sierra, my system configuration, or my specific settings, as everything worked fine previously with Lucis—and even with Apex. Furthermore, it appears to be working correctly for other Sierra users. Could you please perform a remote diagnostic? I have been using Sierra for several years now; unfortunately, I would be forced to switch platforms if I am no longer able to trade with prop firms using Rithmic or Tradovate—the platforms typically offered by these firms. I am available to use TeamViewer if necessary.
Please get us your Message Log by following these instructions: Follow the instructions here to clear the Message Log:
Message Log: Clearing the Message Log Close all of the Chartbooks with "File >> Close All Chartbooks". Open a single chart for the symbol you have an issue with through "File >> Find Symbol". Tell us that symbol of the chart. Tell us about *one* symbol only. Disconnect from the data feed with "File >> Disconnect". Connect to the data feed with "File >> Connect to Data Feed". After the connection and after about 10 seconds, provide a copy of the Message Log following these instructions: Support Board Posting Information: How to Post Your Message Log (Required In Some Cases) We will then determine what the problem is. -- We also want to point out that you have the "CME with Market Depth for Non-Professional Trading Accounts" active with our Denali Exchange Data Feed, but you have not connected to your live, funded, futures trading account since July of 2024. Therefore, you are not getting any real-time data from us - it is coming from Rithmic. If you want to get your data from our Denali Exchange Data Feed, then you need to connect your Sierra Chart software to your live trading account. Refer to the following: Denali Exchange Data Feed: Connecting Only Once a Month to Trading Account to Support CME Group Exchange Fees If you do not want to get the data from us, then you should deactivate that exchange so you are not continuing to pay for it. You can do this at the following link: https://www.sierrachart.com/UserControlPanel.php?page=DenaliDataFeed#Exchanges For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
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