Support Board

Hello. I am experiencing a data authorization issue with ESM6.cme. I am unsure whether the problem stems from Sierra, my system configuration, or my specific settings, as everything worked fine previously with Lucis—and even with Apex. Furthermore, it appears to be working correctly for other Sierra users. Could you please perform a remote diagnostic? I have been using Sierra for several years now; unfortunately, I would be forced to switch platforms if I am no longer able to trade with prop firms using Rithmic or Tradovate—the platforms typically offered by these firms. I am available to use TeamViewer if necessary.

Follow the instructions here to clear the Message Log:
Message Log: Clearing the Message Log

Close all of the Chartbooks with "File >> Close All Chartbooks".

Open a single chart for the symbol you have an issue with through "File >> Find Symbol". Tell us that symbol of the chart. Tell us about *one* symbol only.

Disconnect from the data feed with "File >> Disconnect".

Connect to the data feed with "File >> Connect to Data Feed".

After the connection and after about 10 seconds, provide a copy of the Message Log following these instructions:
Support Board Posting Information: How to Post Your Message Log (Required In Some Cases)

We will then determine what the problem is.