Support Board
Date/Time: Fri, 24 Apr 2026 23:46:24 +0000
Trade Account Monitor: User Profit/Loss Management
View Count: 608
| [2026-03-09 11:05:37] |
| User783032 - Posts: 20 |
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I am using Denali / Teton with AMP. I want to set up the User Profit/Loss Management area but am unable to activate when selecting selecting the [grey] commit button. I watched the YouTube video and it states this is functional only with Teton. The video in the user manual does not include the same reafference to being functional with Teton. I cannot find support board submissions on the function. Am I able to use the profit /loss functions on a live account at the server level? Thank you for the guidance Gary |
| [2026-03-09 16:15:51] |
| John - SC Support - Posts: 45769 |
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Am I able to use the profit /loss functions on a live account at the server level?
No. Not at this time. It was available for a bit - depending on the broker. But due to regulations with the data from the CME Group, we had to disallow this functionality. We are working with the CME Group to see if there is something we can do allow this again, but we have not had a conclusion to this yet. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2026-03-10 12:57:00] |
| User783032 - Posts: 20 |
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That is such a shame. You guys have built an amazing software package and that tool would bring it to another level. Thank you for the quick response and keep up the amazing work. Gary Hoover |
| [2026-03-11 05:34:45] |
| drinkcodejava - Posts: 35 |
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Hi Gary, It might be worth checking with AMP to see if they can change the settings on their end. It is my understanding that these settings come from the broker. I am running into similar issues using Denali/Teton with EdgeClear. I actually created a separate post (Trade Account Monitor: incorrect Trade Account settings) before I saw this one. I'd be curious to hear whether you're able to resolve this. I'm considering opening a second account with another broker just to see what the support experience is like. Good luck! |
| [2026-03-11 14:29:23] |
| John - SC Support - Posts: 45769 |
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It does not matter what broker you use, this option is not available with Teton at this time. Refer to what we stated in Post #2. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2026-03-17 20:31:09] |
| User772499 - Posts: 61 |
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I was just trying to set this up also. I understand it can't be done on the server side but how about locally on my PC? I set up the Global Profit/Loss Management window to test it but it didn't do anything when the Loss trigger was hit. Am I wasting my time with this or should it work? Thanks, J |
| [2026-03-17 21:32:47] |
| John - SC Support - Posts: 45769 |
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The Global Profit/Loss Management built into Sierra Chart works. Refer to the following: Global Profit/Loss Management For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2026-03-17 22:28:09] |
| User772499 - Posts: 61 |
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Should I start a new thread with my specific issues or post here? I did read that before trying to set it up but I must be missing something because nothting happened when my Loss trigger value was hit. I only have 1 acct. I set "lock for Day", I checked "Flatten positions when loss rules met", I put in -60 for"Loss trigger value" to test it out,"start of day" is set to 18:00:00 (NY time), and Disable GPLM is unchecked. In the "Trigger Date" box it now says today's date and under status it says, "Position flattened for today because....". But like I said nothing happened and I continued to trade to a much bigger loss. |
| [2026-03-18 14:26:44] |
| John - SC Support - Posts: 45769 |
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Please get us an image of the "Global Profit/Loss Management" window as you have it setup.
For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2026-03-18 20:01:40] |
| User772499 - Posts: 61 |
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Don't know why I'm having such a hard time posting a screenshot. If you follow the instructions you can't select the edit button while the GPLM window is open so that doesn't work. When I try to attach it that doesn't work either. Can't paste in here either. How is this supposed to be done?
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Attachment Deleted.  Screenshot 2026-03-17 Loss Management.png / V - Attached On 2026-03-18 19:58:24 UTC - Size: 48.82 KB - 30 views |
| [2026-03-18 20:03:59] |
| User772499 - Posts: 61 |
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ok maybe it did work
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| [2026-03-18 20:35:18] |
| John - SC Support - Posts: 45769 |
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The one thing we see is that you do not have the option for "Lock After Positions Flattened" enabled. As such, there will be locking of the trading. The option for "Lock for Day" will only function if you also have "Lock After Positions Flattened" enabled. Refer to the following: Global Profit/Loss Management: Lock Trading >> Lock After Positions Flattened If the flatten did not work, then let us know. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2026-03-20 15:37:09] |
| User772499 - Posts: 61 |
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Thanks I made the change and will test it out. There is one more question I have about the setup. At the very end of the GPLM doc it talks about an option to " Hold Market Order Until Pending Cancel Orders Confirmed". Is this a recommended setting or not necessary? Thanks, J |
| [2026-03-20 20:04:52] |
| Sierra_Chart Engineering - Posts: 23600 |
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Yes this setting is recommended to be enabled but not needed when using live Teton order routing. We do have to confirm this last part but it may be documented already.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2026-03-20 20:06:01
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| [2026-03-26 17:00:52] |
| User772499 - Posts: 61 |
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I was able to test this out but have an issue still. Yesterday during reg hours it hit my limit and shut me down like I expected it to do. Today I went to take a trade and a window popped up that said I was still locked out. My start of day is 18:00:00 (NY time). I figured that the reset would take place yesterday at 6pm but lockout was on until 6pm today, I think. If I want the acct reset by the 9:30 (NY) open (or earlier like 8am), how should I configure the settings? I can't do a screenshot because I've changed all the settings so I could trade today. Thanks, J |
| [2026-03-26 20:51:14] |
| John - SC Support - Posts: 45769 |
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From what you are stating, it sounds like the trade that you were in that causes the Profit/Loss Management to flatten your position and lock trading occurred after 18:00:00. In which case, the system would lock until the following day at 18:00:00 Keep in mind that the time that is set in the Profit/Loss Management is going to be relative to the "Global Time Zone" setting. So if that is different from your charts, then you would need to look at the times keeping that in mind. If you want the account to be available at 08:00 if it was locked the day before, then it would be best to use that time - i.e. 08:00:00. It all depends on when you are trading and how you want the system to look at your trading day. Keeping in mind what we stated above. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2026-03-31 19:52:59] |
| User772499 - Posts: 61 |
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I tried the Lock Time in Minutes instead of a day lock and this is how it went. Yesterday mid afternoon (NY time) I got flattend when my Loss trigger hit. That part worked fine. I have Start of Day as 8am (NY). Today I launched SC at 9am and I was still locked out and the lockout timer looked like it just started counting the 60min lockout time. Remaining lock time read 57min when I looked at it. The Status line said, "Positions flattened for today becasue Daily Loss met. Feature disabled until next trading day in acct." But it wasn't today when I got flattened, it was yesterday. |
| [2026-04-01 15:43:11] |
| Sierra_Chart Engineering - Posts: 23600 |
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We will work on a solution to this. We are analyzing how this works.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2026-04-03 23:34:42] |
| Sierra_Chart Engineering - Posts: 23600 |
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We do not see any problem with this. The remaining lock time is updated correctly according to the time Sierra Chart was not running. It is possible what has happened is the global profit/loss management triggered again when you started Sierra Chart. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2026-04-03 23:35:33
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| [2026-04-03 23:44:06] |
| Sierra_Chart Engineering - Posts: 23600 |
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We have looked into this some more. The remaining lock time works completely perfect when restarting Sierra Chart even after more time has elapsed than the lock time. This is the message we get: 2026-04-03 19:42:16.888 | Profit/Loss management: Trading is unlocked for Trade Account | Symbol: (unset) | TradeAccount: Sim1 * Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2026-04-05 15:31:36] |
| User772499 - Posts: 61 |
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Ok thanks. I will keep an eye on it to see what it does next time.
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| [2026-04-07 20:34:05] |
| User772499 - Posts: 61 |
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I got a chance to try this out again and the lockout clock starts up again when I launch Sierra the next day. Attached screen shots show it. |
| Screenshot 2026-04-06 1-24pm 4-6.png / V - Attached On 2026-04-07 20:30:25 UTC - Size: 46.09 KB - 19 views Attachment Deleted. Screenshot 2026-04-07 0911am 4-7.png / V - Attached On 2026-04-07 20:31:57 UTC - Size: 45.77 KB - 18 views |
| [2026-04-08 15:04:57] |
| Sierra_Chart Engineering - Posts: 23600 |
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What the screenshots show is that the functionality triggered 2026-04-07. It triggered again. So there is nothing wrong here. Enable Disable Global Profit/Loss Management on Startup. Keep it disabled on startup! There is a reason why this is disabled on startup. However, users insist on wanting it enabled and this will create issues. It is simply unsafe for it to be enabled on startup. This is not our problem. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2026-04-08 15:05:53
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| [2026-04-08 20:24:04] |
| User772499 - Posts: 61 |
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Here's what happened. On 4/7 it triggered. I shut down SC for day. On 4/6 I launched SC and for some reason it started out as triggered with a fresh 60 min countdown. No trades were taken. Are you saying if I Enable- Disable Global Profit/Loss Management on Startup, that will fix the problem? |
| [2026-04-08 20:43:37] |
| John - SC Support - Posts: 45769 |
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When you started Sierra Chart the next day, something triggered the Loss condition in the Global Profit/Loss Management, which caused the lock and the countdown to start again. We do not know why this occurred, but it is most likely something about the data while the system is loading. If you disable the "Global Profit/Loss Management" on startup, then if it is something about the loading, then you will not have this issue, as you will start the option after the startup. Let us know if you do have an issue when doing it this way. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
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