Support Board
Date/Time: Tue, 03 Mar 2026 11:28:39 +0000
APEX and Denali Feed Headache
View Count: 21
| [2026-03-03 03:15:51] |
| User775932 - Posts: 1 |
|
Hi Support, Ive been trying to figure this thing out all week and Im really frustrated at this point I have my apex account linked and it all working correctly but I paid for Denali Package 11 and im not getting that data its been over 2 weeks now and now I feel like I just lost that Data money. I need to know how to reroute my data to get it from Denali not from Apex. I dont see the [M] on the title bar As other post suggest. I already signed all my agreements and shared my Tradovate live account info when I signed the contracts which were approved. All I want to do is Use my Apex accounts to make my orders but use the Denali for my orderflow and Level 2 data. |
| [2026-03-03 05:47:32] |
| Sierra_Chart Engineering - Posts: 23105 |
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This is not going to be sufficient: and shared my Tradovate live account info when I signed the contracts which were approved.
The reason you are not getting real-time data from the Denali Data Feed, and historical data from the Denali Data Feed in the case of when using an external Trading service (Rithmic, CQG, Interactive Brokers), from the CME Group of exchanges, is that you activated the *Non-Professional* exchange fees. However, you have not verified in the last month that you have a live, funded, futures trading account, which the CME needs in order to allow you data at the lower priced fees. Refer to the "Understanding and Accessing Data From the CME, CBOT, NYMEX, COMEX Exchanges" section here: Real-Time Exchange Data Feeds Available From Sierra Chart: Understanding and Accessing Data From the CME, CBOT, NYMEX, COMEX Exchanges Rithmic paper trading or trading evaluator accounts are not considered a live funded futures trading account. Refer to the following for instructions on how to connect once a month to your *live funded* trading account to qualify for the lower-priced exchange fees: Real-Time Exchange Data Feeds Available From Sierra Chart: Connecting Only Once a Month to Trading Account to Support CME Group Exchange Fees If you do not have a funded trading account or one with a supported Trading service, then refer to this solution: Easy Solution to CME Funded Trading Account Requirement Consider the above solution to avoid this problem in the future. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
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