Support Board
Date/Time: Tue, 31 Mar 2026 06:37:21 +0000
Not Showing traded orders when combining tics
View Count: 244
| [2026-02-09 21:20:53] |
| User547290 - Posts: 85 |
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Hello I trade the NQ and I set the ladder to 1 point rather than .25 per tic. I updated the software recently and have lost the ability to see the traded orders going through on the Volume profile. I only see the orders on the even prices and lose the other 3. ie: I see the .00 but the .25,.50,.75 are not shown rather than combining the orders on the last traded price. Would you fix that or show me how to set it so the orders are combined. I have the combine orders set in the chart setting but that does not seem to help for the last traded orders hitting the book. Thanks |
Private File |
| [2026-02-09 23:27:33] |
| John - SC Support - Posts: 45373 |
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We are not really sure what exactly the issue is, but the first thing is that you should not change the Tick Size for the chart. You should leave the Tick Size at the standard value. Then, to aggregate the information in the DOM, you would set "Chart >> Chart Settings >> Market Depth >> Market Depth Combine Increments in Ticks" to the value you want. If you want the Market Depth at every whole number increment for ES or MES (which have a 0.25 tick increment), you would enter a value of 4. Refer to the following: Chart Settings: Market Depth Combine Increment in Ticks (Chart >> Chart Settings >> Market Depth menu) Then, to make that apply to the other columns in the DOM as well, set "Chart >> Chart Settings >> Market Depth >> Apply Combine Increment in Ticks to Other Market Data Columns" to "Yes". Refer to the following: Chart Settings: Apply Combine Increment in Ticks to Other Market Data Columns (Chart >> Chart Settings >> Market Depth menu) Then, to have the Volume By Price study match up, you need to set the "Ticks per Volume Bar" to be the same as the "Combine Increment in Ticks". Refer to the following: Volume By Price Study: Ticks Per Volume Bar You could alternatively set the "Volume at Price Multiplier" to the same value as the Combine Increment in Ticks for the chart - this will force any volume based study (particularly the Volume by Price and Numbers Bars) to use that same aggregation. Refer to the following: Chart Settings: Volume at Price Multiplier for Historical/Intraday Chart (Chart >> Chart Settings >> Chart Data >> Volume at Price menu) For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2026-02-10 22:32:44] |
| User547290 - Posts: 85 |
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Yep , I understand all of that. I have my charts set that way as well, but it is not solving the problem. What I am talking about is the orders going through the book at price. If you look closely at the video, only the prices at the who number are showing the orders passing through. For example NQ at price of 25359.00 will show 4 orders hitting the market and price moves up to 25359.25, at that price the highlighted bar on the orderbook (shown on the Volume by price) goes blank and you can't see any orders at all at that price. Then lets say more orders hit the bid and price tics up to 25359.50 , still can't see them. More orders hit the bid, price sweeps 25359.75 to 25360.00, NOW I can see the orders entering the market at 25360.00. Then orders come in on the offer and price sells back to 25359.75. Now - can't see the orders anymore. I can only see the whole prices (whole numbers) hitting the market. So I am missing 75% of the orders. Look at the NQ (on the right) compared to the ES (just left of NQ) and you can see the difference. See the Orders hitting the book on the NQ keeps blinking out. I only see the whole numbers. ie: 25359,25360,25361 etc... As compared to the ES where you can see continuous orders hitting the book at every price. On the whole number 6982.00 and 6982.25 , 6982.50, 6982.75 etc.. Before the update the numbers on the NQ were continuous as well. My guess is that the combine tics setting is not taking all orders into account so they are not being shown. Maybe when you changed the format to the database looking settings window that something happened to eliminate the combining of the tics? Just a guess. |
| [2026-02-10 22:40:17] |
| John - SC Support - Posts: 45373 |
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There is not a problem with the combining of the data. What exactly do you want? Do you want to see the Market Depth data at every tick (i.e. every increment of 0.25 for NQ) or do you want the market depth data aggregated to the whole number values? Keep in mind, no matter what you do, the market is still trading at the actual tick size for the product, so the price will continue to show at every 0.25 increment. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2026-02-10 23:12:55] |
| User547290 - Posts: 85 |
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I want to see all the orders. It's not aggregating the orders. Do you see the orders blinking out? I want to see all the orders that enter the market at every price would be the best. Or if there is a way to leave the chart showing every price but combine the orders into whole prices. The problem with the NQ is that you can't set the ladder to list every .25 point because I would need a ladder 3 feet tall. If you look at the current price it is listing every .25 point , which is great. Just as I would expect. But the orders hitting at price disappear if it is not on the whole number. |
| [2026-02-10 23:14:14] |
| User547290 - Posts: 85 |
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I want the orders hitting the book to be seen exactly like the ES ladder is showing them. Continuous
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| [2026-02-11 15:20:46] |
| John - SC Support - Posts: 45373 |
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Please get us that Trading DOM so we can take a look at how you have it setup. Follow these instructions for this: Support Board Posting Information: Providing Chartbook with Only a Single Chart Also, we believe what you are referencing is the display of the current trade in the far right column. Please verify that this is the item that you are referencing. But we do not know exactly what you are displaying there, which is another reason we need to get your DOM so we can take a look at how you have it setup. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2026-02-11 17:00:48] |
| User547290 - Posts: 85 |
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Attached are three ladders so you can compare. The ES (left) works just fine. All orders hitting the book appear in the far right column at the current price and you can see the orders continuously going through as they are being filled. (The light red and green bar) Obviously this is good to see so I can see if any size hits the book and act accordingly. This is great and the ES shows this at all times. If you look at the NQ (Middle) the ladder only shows the orders that are hitting on the whole numbers and if the market is trading between the whole prices it does not show anything. The colored bar that is there simply goes black. If you put a time and sales next to it you can see the orders going through the market at prices other than the whole numbers but ( red and green bar in the VbP column) on the ladder is blank (disappears) . So I am missing orders going through the book that are not on the whole price ie: 25333.25,25333.50,25333.75 - then when price hits 25334.00 it shows the orders, but only on the .00 prices. ( It's blinking ) not continuous. It should just move equally as the current price bar in the center of the ladder as it does on the ES ladder. Does that make since ? For some reason, by combining the ticks makes the orders disappear. The ladder on the right which is the NQ (Not combined) works fine as well. Continuous orders. But when the tics are combined the orders are not shown. The problem is the Volume at price and the depth is unreadable without combining the orders. |
 2026 - For Sierra Chart Troubleshoot.Cht - Attached On 2026-02-11 16:57:26 UTC - Size: 16.14 KB - 20 views |
| [2026-02-11 19:06:45] |
| John - SC Support - Posts: 45373 |
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We understand what is occurring. We have passed this to Engineering for them to take a look.
For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2026-02-11 19:27:47] |
| User547290 - Posts: 85 |
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Appreciate it. If you wouldn't mind can you let me know when this gets fixed? Thanks
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| [2026-02-12 15:39:13] |
| Sierra_Chart Engineering - Posts: 23380 |
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We will implement a solution to this in the next release.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2026-02-20 22:02:00] |
| User547290 - Posts: 85 |
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It would be great if rather than combining orders of the non-whole numbers if it would just show all orders at all prices regardless of combining tics. The same way price is shown. Even though I have combined tics the current price on the ladder shows every price, which is nice. basically if it would do the same thing as current price. Just a thought |
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