Support Board
Date/Time: Tue, 03 Feb 2026 15:48:01 +0000
Comex market depth active but data feed still delayed and numbers bars showing zeros
View Count: 20
| [2026-02-03 06:34:36] |
| User872775 - Posts: 2 |
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Hello Sierra Chart Support, I am using Service Package 12 with the Denali Data Feed. My COMEX with Market Depth (non-professional) subscription is active and valid through February 28. All CME Group exchange agreements (CME, CBOT, COMEX, NYMEX) are accepted and enabled. However, I am still having the following issues in Sierra Chart: - Help → About shows “Delayed Data Feed = YES” - Numbers Bars / Footprint charts are showing many zeros (bid/ask volume not populating) - Denali Authorized Realtime Exchanges lists COMEX - I have logged out and back in, disconnected/reconnected the data feed, restarted Sierra Chart, and deleted/re-downloaded intraday data Could you please refresh or re-sync my account on the server side so that CME COMEX real-time market depth data is enabled correctly and the Numbers Bars no longer show zeros? Thank you for your assistance Date Time Of Last Edit: 2026-02-03 06:35:05
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| [2026-02-03 15:47:26] |
| John - SC Support - Posts: 44381 |
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What is one symbol for which you are having an issue? And please get us an image of the chart by following these instructions: Support Board Posting Information: Attaching or Posting a Screenshot/Image (Optional) For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
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