Support Board
Date/Time: Sat, 31 Jan 2026 06:57:34 +0000
[Sticky] [Locked] - Regarding Data Delays January 28 through January 30
View Count: 90
| [2026-01-30 20:08:04] |
| Sierra_Chart Engineering - Posts: 22582 |
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Based on user reports and based on our logging, we are seeing delays with real-time data delivery from some of our server processes but not all, at times. Yesterday, it occurred, at different times in the day. We see a data delay, up to 100 seconds, close to 6 AM Eastern time this morning. We saw no other delays today. So that is good. Also, our logging, shows delays, but from the user perspective, this would actually mean in some cases stopped data. Probably stopped data based on what we are hearing. This is why the delay gets so high because, the data cannot be sent out because there is insufficient bandwidth. This is due to Internet connectivity issues, not our own internal systems. One thing that we are aware of, is there is a Verizon fiber cut, between Monroe Michigan and Toledo Ohio. This may be affecting Internet connectivity. We would think so. Actually at this time our 100 Gb wavelength between Chicago and Southfield Michigan has been out nearly 3 days due to this fiber cut. This circuit does not carry CME data. It is used primarily for US equities. We are relying on a backup circuit but that backup circuit is working just fine. It is more than a suitable backup. It has more than enough bandwidth for the traffic level. This Verizon fiber cut is by a railroad and the repair was initially delayed with railroad administrative procedures preventing Verizon access to the site. And now they are doing something they call Hydro excavation but running into problems with the water freezing, due to the very cold weather. We are not sure if this is the cause but we will do some reconfiguration over the weekend to use what clearly is a better circuit. Not all users are affected with the data delays. Since it appears only one circuit is affected. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2026-01-31 06:52:16
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| [2026-01-30 22:09:31] |
| Sierra_Chart Engineering - Posts: 22582 |
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Interesting following the updates on the fiber repair: Verizon update: The construction company out here (Roberts Pipeline) is using an excavator with a hydraulic jackhammer attachment to break up the ground. Hopefully this will help to speed up the hydrovac crews. We anticipate we should have the south tails in approximately 2 hours (5pm EST). Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2026-01-31 06:48:25] |
| Sierra_Chart Engineering - Posts: 22582 |
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There are a lot of updates regarding to the fiber break but here are the some of the recent ones: Verizon update: Work is progressing well. The hydrovac team found the conduit about 10 ft from the break and cleared the handhole area. They’re widening the hole now so we can pull the fiber and the splicing can begin. No overall ETR can be given at this time. The higher-level outage between Monroe, MI and Toledo, OH is ongoing. Currently, splicing in the north pit is underway and is expected to be completed in approximately 1-hour. There is no ETR at this time. Additional updates will be provided within 2-hours, thank you. Verizon advised that all splicing is complete. Cogent Transport NOC team is seeing service restored. Our 100 Gb wavelength is now up. It has been up for 02:49:08 hours as of this posting. We are not going to make any configuration changes this weekend. There is no point. There is evidence the affected ISPs have already worked around this issue, early Friday morning. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2026-01-31 06:49:08
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