Support Board
Date/Time: Sat, 14 Mar 2026 21:11:52 +0000
To continue to receive real-time CME data through the Denali Exchange Data Feed
View Count: 391
| [2026-01-27 22:11:56] |
| emardiez1 - Posts: 1 |
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Account Notes/Actions Required: - Notice: To continue to receive real-time CME data through the Denali Exchange Data Feed when using the lower-priced CME exchange fees which are enabled on your account, requires that you connect Sierra Chart to your live trading account at least once a month. For instructions, refer to: Real-Time Exchange Data Feeds Available From Sierra Chart: Connecting Only Once a Month to Trading Account to Support CME Group Exchange Fees If you have already performed this step, then disregard this notice. To avoid this monthly requirement and the potential interruption, follow the Easy Solution To CME Funded Trading Account Requirement instructions. I've followed the steps of Easy Solution to CME Funded Trading Account but still I can't see that all is ok or activated. |
| [2026-01-28 05:34:55] |
| Sierra_Chart Engineering - Posts: 23213 |
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What broker do you have a funded trading account with?: I've followed the steps of Easy Solution to CME Funded Trading Account but still I can't see that all is ok or activated. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2026-02-24 01:27:38] |
| Jake Dayata - Posts: 1 |
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Hello, I purchased 11 - Integrated Advanced - and activated CME and COMEX with depth data and I'm still having 10 minute delayed data. I don't have a funded live account, I just want a chart with live time in SC. Could you please help? |
| [2026-02-24 15:58:17] |
| John - SC Support - Posts: 45108 |
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emardiez1: You have not connected your Sierra Chart software to your live, funded, futures trading account. When you do this, then your "Verified Until" date will change to 30 days in the future. This date must be in the future in order for you to be able to get the CME Group data at the non-professional rates. You can view this date at the following link: https://www.sierrachart.com/UserControlPanel.php?page=DenaliDataFeed#Exchanges Right now your "Verified Until" is showing as "0000-00-00", which is why we know you have not connected to your live account yet. If you need help connecting to your live account, then let us know. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2026-02-24 16:00:57] |
| John - SC Support - Posts: 45108 |
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Jake Dayata: Your issue is unrelated to the original posting and should have been put in its own thread. Please be sure to start a new thread for your issues in the future. You state the following: I don't have a funded live account, I just want a chart with live time in SC.
You can not get real-time data for the CME Group from our Denali Exchange Data Feed unless you have a live, funded, futures trading account. And you need to connect your Sierra Chart software to that account at least once a month for verification. Refer to the following: Denali Exchange Data Feed: Understanding and Accessing Data From the CME, CBOT, NYMEX, COMEX Exchanges -- You do have access to our Delayed Streaming data, which acts exactly like the real-time data, only it is delayed by 10 minutes and 10 seconds. We recommend using this data while you are working on learning Sierra Chart and your trading style. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
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