Support Board
Date/Time: Sat, 27 Dec 2025 16:39:24 +0000
[Sticky] [Locked] - The Story of Crown Castle. The Most Evil Telecom Company we have ever Experienced
View Count: 87
| [2025-12-27 04:58:20] |
| Sierra_Chart Engineering - Posts: 22004 |
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Story pending. Some quick notes though: We used Crown Castle for a 100 Gb Wavelength circuit between Chicago CH2, and the data center where we use in Southfield Michigan. The circuit was terrible. Was totally unreliable. Had interruptions every week or two on average even if they were just maintenance early in the morning. They were overdue with delivery for nearly 3 months. We told them we did not want the circuit because we were concerned about its reliability because they said it was a new circuit path and they had splicing issues in the field, and instead we decided to put servers in Franklin Park. They then use a high-pressure phone call, with multiple senior people in the call pressuring us into taking the circuit. We decided to go ahead with it, only to find out, over time, that everything they set on that phone call was nothing more than pure outright lies. As users know, the circuit had many interruptions, interrupting, our stock data feeds, index feeds, and CFE futures. Finally when we had complete replacement circuits, we terminated with them within a one-year term (which we maintain is not enforceable). There was only about about 1.5 months left in the term. We did not pay for the remaining months/weeks, that we did not use the circuit. We maintain, there is no enforceable contract because there was never any valid consideration. A circuit this unreliable, has no value to us at all. And we were, at a bad position, with no alternative until we got replacement circuits which was the reason we were putting up with all the problems. Mistakenly, our accounting department paid for half of the month of service, that they billed us for, which we never even used. Now they are coming after us with collections, for the remaining half of that month. During that month which we never used, there were multiple 24 hour plus outages: (To be documented) They want us to pay for a circuit, that is totally unreliable everyone has said including Cogent that we have every right of immediate termination with them. And even, according to their own rules, we would be entitled to a substantial or full credit for that month with all of the outages. Crown Castle is not a company you would want to engage with at all. They are absolutely despicable and terrible. This collections is nothing more than, pure evil. The reason, we are mad as hell over this situation is this circuit was a complete nightmare for us. And very, damaging, to our operations for users and financially very damaging as well but we won't go into those details. And then they are trying to collect, for something that they have no entitlement to at all. We deserve a full refund for everything we paid to Crown Castle because they caused us considerable damages, for a circuit they should never have provisioned. And we also deserve an apology. We would like to say, the opinion of Cogent regarding Crown Castle because, from what we were told, they were asked for interest in buying the Crown Castle fiber division (But we will not say anything). We understand the Crown Castle fiber division has been sold to Zayo: https://www.datacenterdynamics.com/en/news/crown-castle-sells-fiber-and-small-cells-assets-to-zayo-and-eqt-for-85bn/ Zayo is getting a mess from what we understand. The circuit, that we got was a complete mess. We have been using Cogent, two circuits, since June 2025. There has been one interruption. for four hours, just after the market close at 4 PM. We were unaware of it, at the time because we failed over to our 10 Gb circuit. It lasted about four hours. There have been no other interruptions, that we are aware of. There is clear indication, that there have been very short interruptions, how long we are not totally sure but it would seem to be in the seconds range (for example under 20 seconds). An interruption, of 30 seconds or a minute would cause a failover to our other circuit. The interruptions, from Crown Castle, were in the many many tens, of interruptions, lasting hours each and some of them, over 24 hours. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2025-12-27 05:37:19
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| [2025-12-27 07:06:29] |
| Sierra_Chart Engineering - Posts: 22004 |
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There is a subsea cable, project across Lake Michigan which is planned: https://www.123.net/news/87-5-million-middle-mile-project/ When it becomes operational, and our wavelength circuit goes across it, it will benefit Sierra Chart but this is still years away. Another interesting thing is Oracle is also building a data center in Michigan: https://www.oracle.com/news/announcement/blog/oracle-is-set-to-power-on-new-data-center-in-michigan-2025-1018/ This is all a good thing. There was way too much concentration, of peering within Chicago, in particular the CH2 data center. That is an old data center, a terrible place to be. Also at the end of 2023/beginning of 2024 they had an out-of-control overheating situation there. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2025-12-27 07:06:46
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