Support Board
Date/Time: Sat, 14 Feb 2026 05:15:14 +0000
Post From: The Story of Crown Castle (Telecom). The Terrible Experience and the Outstanding Matter
| [2025-12-28 00:43:14] |
| Sierra_Chart Engineering - Posts: 22852 |
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Outages, in June and July 2025 for this particular circuit below: The promised uptime is .999. The actual uptime for June 2025 was 4583% worse than promised! Outages in reverse order:
Dear SierraChart, This notice is being sent to notify you of the following Emergency Demand Maintenance Event on the Crown Castle Fiber network. Ticket Number: CM20250721018 Location of Work: Lansing, MI Scheduled Start Date & Time Scheduled End Date & Time Time Zone 7/29/2025 12:00 AM 7/29/2025 6:00 AM Eastern 7/28/2025 11:00 PM 7/29/2025 5:00 AM Central 7/28/2025 10:00 PM 7/29/2025 4:00 AM Mountain 7/28/2025 9:00 PM 7/29/2025 3:00 AM Pacific 7/29/2025 4:00 AM 7/29/2025 10:00 AM GMT Expected Customer Impact: Service Affecting Expected Impact Duration: Up to 1 hour Work Description: Crown Castle Fiber will be conducting a required maintenance at the above-listed location to reconfigure an OTS. Your circuit(s) will be impacted during this maintenance window as indicated below. We apologize for any resulting inconvenience and assure you of our efforts to minimize any service disruption. Please reach out if you have any questions or concerns. Thanks for your understanding. Customer Circuits: Circuit ID Active Product A Location Z Location Impact Notes 373364-WAVE-CCF Wavelength / DC to DC Connectivity - ---------------------------- Ticket: CCF25894995 , CCF25894989 approximate starting time: 7/20/2025, 1:05 PM (starting time will have been earlier than this. Could have been one or two hours earlier) approximate ending time: 7/21/2025, 3:09 AM ~14 hour outage ---------------------------- Ticket: CCF25882776 , CCF25882767 approximate starting time: 6/23/2025, 12:20 PM (starting time will have been earlier than this. Could have been one or two hours earlier) approximate ending time: 6/24/2025, 12:59 AM ~13 hour outage ---------------------------- Ticket: CCF25878539 , CCF25878532 approximate starting time: 6/12/2025, 10:27 AM (starting time will have been earlier than this. Could have been one or two hours earlier) approximate ending time:6/12/2025, 6:43 PM ~9 hour outage ---------------------------- Ticket: CCF25878183 , CCF25878170 approximate starting time: 6/11/2025, 12:27pm US EST (accurate starting time.) approximate ending time: 6/12/2025, 9:02 AM ~21 hour outage Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2025-12-28 18:49:50
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