Support Board
Date/Time: Thu, 06 Nov 2025 18:40:42 +0000
LOADING & REFRESH ISSUE
View Count: 69
| [2025-11-04 16:30:21] |
| User645382 - Posts: 6 |
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Hello I trade NQ Futures contract and use 1 min tick chart during trade have frequent downloading or refresh issue. I have 16 GB ram & my processor i7-4770 CPU. Even during the replay i have the same issue. Please help with any suggestions |
| [2025-11-04 16:32:04] |
| John - SC Support - Posts: 42813 |
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What exactly is occurring? What do you mean by "frequent downloading or refresh issues"? What is occurring, what do you see, when this happens? Also, what is "Global Settings >> Data/Trade Service Settings >> Current Selected Service" set to? And what is one symbol for which you are having an issue - we need the symbol exactly as it is entered for the chart. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2025-11-05 00:20:21] |
| User645382 - Posts: 6 |
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-it is set to SC Data, The chart symbol is NQZ25-CME, FREQUENT "Downloading Data " is the msg i get on the screen.
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| [2025-11-05 03:43:50] |
| Sierra_Chart Engineering - Posts: 21324 |
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Possibly this is the issue: High CPU Usage | Inactive User Interface | Poor Performance | Long Time to Load Chart Data | Charts Reloading Often: 30.3 - Charts Reloading Often Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2025-11-05 03:46:31] |
| Sierra_Chart Engineering - Posts: 21324 |
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This means you are losing the connection to the server: , FREQUENT "Downloading Data " is the msg i get on the screen.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
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