Support Board
Date/Time: Wed, 08 Oct 2025 08:05:34 +0000
problem connecting to the data stream
View Count: 30
| [2025-10-07 19:52:19] |
| chantelat - Posts: 1 |
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Hello, I'm contacting you because I signed up for a bulenox account via Rithmic and I have no data flow. This isn't the first time I've used accounts with bulenox, and they usually work perfectly, but now I no longer have any data. I am logged in to my Rithmic account, I have the correct passwords and the correct service in the date/trade service. If I use my personal account, which is via TETON, it works perfectly. I've asked bulenox for help several times, but they told me to contact you because they couldn't do anything on their end. Could you please provide me with an answer? Thank you in advance. Sincerely, |
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| [2025-10-07 21:12:15] |
| John - SC Support - Posts: 42262 |
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The exchange that you had active with our Denali Exchange Data Feed for the CME Group in September, did not automatically renew on October 1, 2025, due to insufficient funds in your account on that day. You can add funds at the following link: https://www.sierrachart.com/UserControlPanel.php?page=AddAccountCredit#MoveToTop And then you can activate the exchange(s) that you need at the following link: https://www.sierrachart.com/UserControlPanel.php?page=DenaliDataFeed#Exchanges For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
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