Support Board
Date/Time: Sat, 22 Nov 2025 17:12:50 +0000
problem connecting to the data stream
View Count: 212
| [2025-10-07 19:52:19] |
| chantelat - Posts: 2 |
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Hello, I'm contacting you because I signed up for a bulenox account via Rithmic and I have no data flow. This isn't the first time I've used accounts with bulenox, and they usually work perfectly, but now I no longer have any data. I am logged in to my Rithmic account, I have the correct passwords and the correct service in the date/trade service. If I use my personal account, which is via TETON, it works perfectly. I've asked bulenox for help several times, but they told me to contact you because they couldn't do anything on their end. Could you please provide me with an answer? Thank you in advance. Sincerely, |
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| [2025-10-07 21:12:15] |
| John - SC Support - Posts: 43119 |
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The exchange that you had active with our Denali Exchange Data Feed for the CME Group in September, did not automatically renew on October 1, 2025, due to insufficient funds in your account on that day. You can add funds at the following link: https://www.sierrachart.com/UserControlPanel.php?page=AddAccountCredit#MoveToTop And then you can activate the exchange(s) that you need at the following link: https://www.sierrachart.com/UserControlPanel.php?page=DenaliDataFeed#Exchanges For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2025-10-08 20:34:44] |
| chantelat - Posts: 2 |
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Hello, Thank you for the information. I accidentally activated the wrong package for Denali. I later activated the correct one, but I would like a refund for the first package, please, because I won't be using it and I put €50 on it. Here is the payment receipt for the first package: This is a receipt for your payment for Sierra Chart Services. The details of the payment are as follows: Date-Time: 2025-10-08 19:53:40 UTC Account Name: romain chantelat Name: romain Amount Paid: 50.00 usd Payment Processor: Stripe Transaction/Order ID: pi_3SG3QTE97aBg7GL21y4ixKIO Statement Descriptor: Sierra Chart Thank you for using Sierra Chart! |
| [2025-10-08 21:29:37] |
| John - SC Support - Posts: 43119 |
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If you activated an incorrect package, then you can change your package at any time. Refer to the following: Sierra Chart Purchase and License Information: Changing Package If you are stating that you added $50.00 too much to your account and want it refunded, then we can do this for you. Just keep in mind that we have a $5.00 processing fee for payment refunds, so you would get $45.00 back (if you want the $50.00 refunded). Also, you have a total of $61.20 in your Services Surplus, so we can refund any amount of to that (less the $5.00 processing fee). Just let us know how much you want us to refund, and we will take care of it. Also, for the future, and others that may come across this post, refund requests should be made through our "Account Support Tickets" at the following link: https://www.sierrachart.com/UserControlPanel.php?page=SupportTickets For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
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