Support Board
Date/Time: Sat, 22 Nov 2025 17:17:39 +0000
Post From: problem connecting to the data stream
| [2025-10-08 21:29:37] |
| John - SC Support - Posts: 43119 |
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If you activated an incorrect package, then you can change your package at any time. Refer to the following: Sierra Chart Purchase and License Information: Changing Package If you are stating that you added $50.00 too much to your account and want it refunded, then we can do this for you. Just keep in mind that we have a $5.00 processing fee for payment refunds, so you would get $45.00 back (if you want the $50.00 refunded). Also, you have a total of $61.20 in your Services Surplus, so we can refund any amount of to that (less the $5.00 processing fee). Just let us know how much you want us to refund, and we will take care of it. Also, for the future, and others that may come across this post, refund requests should be made through our "Account Support Tickets" at the following link: https://www.sierrachart.com/UserControlPanel.php?page=SupportTickets For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |