Support Board
Date/Time: Sat, 15 Nov 2025 14:22:24 +0000
Open and unopened positions uneditable
View Count: 250
| [2025-09-16 16:14:31] |
| _Dzippy - Posts: 10 |
|
In simulation mode, I am unable to edit or exit with the "x", unopened price positions with the mouse, sliding the stop losses between prices. The same with open positions. The positions are un-editable. The only way to edit the position is to cancel all in the trade window. I have cleared the data log cache, but this has not helped.
|
| [2025-09-16 17:09:38] |
| John - SC Support - Posts: 43003 |
|
What exactly occurs when you select the 'X' for a working order? Does the "x" highlight when you move your mouse over it and before you select it? After you try to select the "X" open the "Message Log" and "Trade >> Trade Service Log" and see if there is anything in either of those logs related to why a working order was not closed. Post anything to here that may relate to this so we can take a look. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2025-09-16 20:27:09] |
| _Dzippy - Posts: 10 |
|
The "x" does not highlight on mouseover on the open, s/l high and s/l low. The positions are activated, but are not user closed, apart from cancel all or flatten or reverse. On selecting trade service log, there is no window with data. Thank you and kind regards, Paul |
| [2025-09-16 20:55:24] |
| John - SC Support - Posts: 43003 |
|
Please get us an image of your chart with the Position and Working Orders showing on the chart. Follow these instructions to get us an image: Support Board Posting Information: Attaching or Posting a Screenshot/Image (Optional) With regards to the Trade Service Log, there was an issue with a few releases where the information is not showing in it. Please update to the latest Pre-Release to fix this. Follow these instructions to update: Software Download: Fast Update If, by some chance, the window stays empty, then select "Global Settings >> Message Categories" and set all the options in there to "Yes". Refer to the following: Message Categories For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2025-09-17 15:45:03] |
| _Dzippy - Posts: 10 |
|
2025-09-17 15:01:01.831 | Denali Data Feed | MaxConnectionsDifferentDevices = 1, NumCurrentConnectionsDifferentDevices = 1 2025-09-17 15:01:01.831 | Denali Data Feed | MaxConnectionsForSameDevice = 3, NumCurrentConnectionsForSameDevice = 1 2025-09-17 15:01:18.962 | TradeActivity files query time: 1.328291 seconds. Entries: 0. BeginDateTimeUTC: 00:00:00.000. Outstanding queries: 7 2025-09-17 15:01:19.995 | TradeActivity files query time: 1.033156 seconds. Entries: 20. BeginDateTimeUTC: 00:00:00.000. Outstanding queries: 6 2025-09-17 15:01:20.973 | TradeActivity files query time: 0.977781 seconds. Entries: 0. BeginDateTimeUTC: 00:00:00.000. Outstanding queries: 5 2025-09-17 15:01:22.101 | TradeActivity files query time: 1.127997 seconds. Entries: 0. BeginDateTimeUTC: 00:00:00.000. Outstanding queries: 4 2025-09-17 15:01:23.135 | TradeActivity files query time: 1.034311 seconds. Entries: 20. BeginDateTimeUTC: 00:00:00.000. Outstanding queries: 3 2025-09-17 15:01:24.132 | TradeActivity files query time: 0.997486 seconds. Entries: 20. BeginDateTimeUTC: 00:00:00.000. Outstanding queries: 2 2025-09-17 15:01:25.240 | TradeActivity files query time: 1.107631 seconds. Entries: 0. BeginDateTimeUTC: 00:00:00.000. Outstanding queries: 1 2025-09-17 15:01:26.294 | TradeActivity files query time: 1.054158 seconds. Entries: 0. BeginDateTimeUTC: 00:00:00.000. Outstanding queries: 0 2025-09-17 15:01:40.461 | TradeActivity files query time: 1.150250 seconds. Entries: 0. BeginDateTimeUTC: 00:00:00.000. Outstanding queries: 0 2025-09-17 15:01:59.367 | TradeActivity files query time: 1.651061 seconds. Entries: 0. BeginDateTimeUTC: 00:00:00.000. Outstanding queries: 0 2025-09-17 15:03:06.588 | TradeActivity files query time: 1.371490 seconds. Entries: 0. BeginDateTimeUTC: 00:00:00.000. Outstanding queries: 0 2025-09-17 15:03:30.997 | TradeActivity files query time: 1.274703 seconds. Entries: 0. BeginDateTimeUTC: 00:00:00.000. Outstanding queries: 0 2025-09-17 15:04:04.611 | TradeActivity files query time: 1.390745 seconds. Entries: 0. BeginDateTimeUTC: 00:00:00.000. Outstanding queries: 0 2025-09-17 15:08:52.179 | TradeActivity files query time: 0.613731 seconds. Entries: 20. BeginDateTimeUTC: 00:00:00.000. Outstanding queries: 0 2025-09-17 15:35:19.447 | TradeActivity files query time: 2.240733 seconds. Entries: 0. BeginDateTimeUTC: 00:00:00.000. Outstanding queries: 1 2025-09-17 15:35:19.466 | TradeActivity files query time: 0.018741 seconds. Entries: 173. BeginDateTimeUTC: 2025-09-01 00:00:00.000. Outstanding queries: 0 |
| [2025-09-17 15:58:57] |
| _Dzippy - Posts: 10 |
|
Chart image as below https://www.sierrachart.com/image.php?Image=1758124642216.png |
| [2025-09-17 16:24:18] |
| John - SC Support - Posts: 43003 |
|
Unfortunately, there is nothing unusual in the Trade Service Log, so that does not tell us anything. The orders seem perfectly normal in your chart. If you click on the "0" for the quantity in either of the working order lines, do you get a window open that allows you to change the quantity and price? You can enter a value in this window, but it will not actually change the quantity, since that will be set once the parent order fills. But you should get the window, which at least tells us that the action is being done. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2025-09-17 16:33:59] |
| _Dzippy - Posts: 10 |
|
The whole area is uneditable, the "x" and the "0" and the lines cannot be highlighted and moved up or down the chart.
|
| [2025-09-17 20:12:34] |
| John - SC Support - Posts: 43003 |
|
Is this the same chart on which the orders were placed? Or is this a different chart?
For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2025-09-18 09:54:29] |
| _Dzippy - Posts: 10 |
|
This is the same chart as copied as an image, just different price.
|
| [2025-09-18 11:22:01] |
| User431178 - Posts: 811 |
|
Enable chart trade mode Trade Menu: Chart Trade Mode On (Trade menu) Date Time Of Last Edit: 2025-09-18 11:22:09
|
| [2025-09-18 14:57:18] |
| Sierra_Chart Engineering - Posts: 21427 |
|
Let us know if you need more help.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2025-09-18 15:39:47] |
| _Dzippy - Posts: 10 |
|
Thank you, normality has been restored. My DoM values disappeared, but a restart brought them back. I had to restart twic e though. Thank you again. Kind regards, Paul |
To post a message in this thread, you need to log in with your Sierra Chart account: