Support Board
Date/Time: Wed, 17 Sep 2025 15:43:31 +0000
Open and unopened positions uneditable
View Count: 37
| [2025-09-16 16:14:31] |
| _Dzippy - Posts: 5 |
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In simulation mode, I am unable to edit or exit with the "x", unopened price positions with the mouse, sliding the stop losses between prices. The same with open positions. The positions are un-editable. The only way to edit the position is to cancel all in the trade window. I have cleared the data log cache, but this has not helped.
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| [2025-09-16 17:09:38] |
| John - SC Support - Posts: 41861 |
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What exactly occurs when you select the 'X' for a working order? Does the "x" highlight when you move your mouse over it and before you select it? After you try to select the "X" open the "Message Log" and "Trade >> Trade Service Log" and see if there is anything in either of those logs related to why a working order was not closed. Post anything to here that may relate to this so we can take a look. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2025-09-16 20:27:09] |
| _Dzippy - Posts: 5 |
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The "x" does not highlight on mouseover on the open, s/l high and s/l low. The positions are activated, but are not user closed, apart from cancel all or flatten or reverse. On selecting trade service log, there is no window with data. Thank you and kind regards, Paul |
| [2025-09-16 20:55:24] |
| John - SC Support - Posts: 41861 |
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Please get us an image of your chart with the Position and Working Orders showing on the chart. Follow these instructions to get us an image: Support Board Posting Information: Attaching or Posting a Screenshot/Image (Optional) With regards to the Trade Service Log, there was an issue with a few releases where the information is not showing in it. Please update to the latest Pre-Release to fix this. Follow these instructions to update: Software Download: Fast Update If, by some chance, the window stays empty, then select "Global Settings >> Message Categories" and set all the options in there to "Yes". Refer to the following: Message Categories For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
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