Support Board
Date/Time: Tue, 26 Aug 2025 10:05:15 +0000
ES realtime data feed lagging
View Count: 144
| [2025-07-25 06:15:00] |
| User196121 - Posts: 5 |
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Hi, I just started using Sierra Chart with the package 11 and Denali CME Market depth data subscription, but I'm experiencing some very tedious lag issues as you can see from the screen recording I attached. The issue seems almost disappearing (actually some small lags are still there) when the RTH session starts. I already tried almost everything I read in the "Data Falling Behind" section, but nothing helped. I'm located in Italy, using Starlink connection (fast plan) and I've around 150ms latency from SC servers. |
Private File |
| [2025-07-25 09:46:15] |
| Sébastien - Posts: 82 |
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Hi, I live in Belgium and also have 120-150ms when doing a ping test to the SierraChart server. 99% of the time there is no freeze, but sometimes it happens... It is clearly my internet connection fault, not a SierraChart related problem. My settings are : - Remote Buffer Delay Send Time in Milliseconds: 40ms - Use Real-Time Data Compression: High Compression Using lower than 40ms seems to generate too much data packet losses and increase the number of freezes. |
| [2025-07-25 09:52:49] |
| User196121 - Posts: 5 |
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My settings are : - Remote Buffer Delay Send Time in Milliseconds: 40ms - Use Real-Time Data Compression: High Compression I have 100ms and High Compression turned on, but still a lot of freezes. As I mentioned, the strange thing is that these freezes happen way less during RTH. |
| [2025-07-25 13:29:12] |
| Sierra_Chart Engineering - Posts: 20734 |
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There is not a data lag issue. Refer to: Prices / Data Falling Behind: 4.10 - Market Not Active You can also use our server in Germany for CME Group real-time data: Sierra Chart Server Settings: CME Exchange Data Feed Server Address and Port Override (Global Settings >> Sierra Chart Server Settings >> General >> Special) Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2025-07-25 13:30:08
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| [2025-07-25 13:37:27] |
| Tumaini Bryan - Posts: 16 |
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i am having a data feed issue my data is delayed how can i fix this issue???
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| [2025-07-25 13:40:30] |
| Sierra_Chart Engineering - Posts: 20734 |
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You need to activate the exchange that you require here: https://www.sierrachart.com/UserControlPanel.php?page=DenaliDataFeed Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2025-07-25 14:34:28] |
| Sébastien - Posts: 82 |
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I've been using SierraChart for more than a year and I didn't know you had a server in Germany ! Thank you for pointing it out. I just tried to ping it but it didn't respond (request timed out). SierraChart can connect to it though. |
| [2025-07-25 14:50:31] |
| Sierra_Chart Engineering - Posts: 20734 |
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Yes that does make sense. You cannot ping that server.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
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