Support Board
Date/Time: Wed, 03 Sep 2025 19:57:55 +0000
Volume Bar Based Charts Difference
View Count: 219
| [2025-07-18 13:01:17] |
| User849502 - Posts: 388 |
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John, I have clients who use Prop Alpha software, which sits w your servers. The 2 most important studies feed off of volume charts. So for the studies to be accurate, the feed has to be the same for all clients so we see signals at the exact same time. I now have an issue w a new client you may remember in Chicago at Prime trading. I sent a screenshot of ES, and he messaged back 'mine doesn't look like that'. ie there are differences in impulse bars and a momo study. 1- I jump on his computer to check all charts and studies are exact They were. 2- I have him send me his chartbook(which I made). He uses SC data. I have both SC and Teton-both are always mirror images 3- Load his chartbook onto my pc and SC data-it matches exactly to my SC and Teton chartbooks. I was screensharing with him so I could see in real-time his chartbook on his pc, and his chartbook on my pc. I have a screenshot so you can see the differences. 4- Speak to the IT guy at Prime who says there is nothing at Prime that would affect the feed. He also suggests I send my chartbook to Brian to see if it gets corrupted on his pc. I sent my chartbook, it is the same, slightly(BUT CRUCIALLY) off data. 5- Speak to other clients, all of whom use SC data-all match my charts. One of the clients is in Chicago, not far from Brian, and his data is matches. So John, I am asking you and your group of genius problem solvers what could be causing Brian's volume charts to give slightly different study readings, given that I have established 1-same data feed, 2-same exact chartbook, yet different charts. Please can you help today or make any suggestions? Thanks, mate, Karen |
 hischart mypc.png / V - Attached On 2025-07-18 13:01:08 UTC - Size: 2.08 MB - 59 views |
| [2025-07-18 18:15:24] |
| Sierra_Chart Engineering - Posts: 20805 |
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Refer to this page. It has complete details, on the subject: Number Of Trades, Volume or Range Bar Charts Do Not Match Setting or Are Not Accurate or Are Inconsistent Might be the Intraday Data Storage Time Unit. Also the amount of data loaded in the chart. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2025-07-19 14:55:01] |
| User849502 - Posts: 388 |
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Hi Guys, I have read all this step by step, and sadly we have done all of this already, including the data storage unit. I think what is key is that screenshot I sent above which shows 2 exact chartbooks, with all settings exactly alike as they are the same chartbook(and yes we checked to make sure nothing moved in share/download), running on the same data feed(SC), and I could capture the differences in the charts as we were screensharing. I know f all about software as you well know, but if I have the same data feed, and exact chartbook/settings then it isn't SC causing the issue is it? How can it be? And I have 3 other users all on SC, all with perfect mirror data. So the only odd thing out is Prime right? Can you rack your brains for anything they could be doing that might distort the SC data feed? I so appreciate your giving this another think as I know Prime will just say 'not our issue...' when I think it has to be because everything else is the same. THANK YOU, Karen |
| [2025-07-21 10:55:07] |
| Sierra_Chart Engineering - Posts: 20805 |
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Refer to this section: Working With Charts: Resolving Differences of Chart Bars Between Charts Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2025-07-22 06:08:38] |
| User849502 - Posts: 388 |
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John, I hope you'll be proud of me but I resolved issue. I kept googling variations on 'discrepencies between sc users with same data feed and identical chartbooks...' I did all the suggestions until I saw the one duh I should have thought of....delete and download data... Bingo issue solved. Obvs something got off in when his data began so this solved it instantly. Do I get a Junior SC Engineering Badge? Yay for blonds... Thank you for you time in all this, and I learned a lot Karen |
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