Support Board
Date/Time: Wed, 03 Sep 2025 19:59:53 +0000
Post From: Volume Bar Based Charts Difference
| [2025-07-19 14:55:01] |
| User849502 - Posts: 388 |
|
Hi Guys, I have read all this step by step, and sadly we have done all of this already, including the data storage unit. I think what is key is that screenshot I sent above which shows 2 exact chartbooks, with all settings exactly alike as they are the same chartbook(and yes we checked to make sure nothing moved in share/download), running on the same data feed(SC), and I could capture the differences in the charts as we were screensharing. I know f all about software as you well know, but if I have the same data feed, and exact chartbook/settings then it isn't SC causing the issue is it? How can it be? And I have 3 other users all on SC, all with perfect mirror data. So the only odd thing out is Prime right? Can you rack your brains for anything they could be doing that might distort the SC data feed? I so appreciate your giving this another think as I know Prime will just say 'not our issue...' when I think it has to be because everything else is the same. THANK YOU, Karen |