How to Remove a Custom Program Name and Access Unlisted Data/Trade Services
If the Sierra Chart program shows a name other than Sierra Chart on its title bar order all the Data and Trading services are not listed in the Global Settings >> Data/Trade Service Settings window, then you may be able to have this changed.
From within the program, select Help >> Account Control Panel . Go to the Support section on the displayed webpage. Click on Account Support Tickets . Start a new ticket and request that you be able to access all unlisted Data and Trading services.
In the condition where Sierra Chart is provided as part of your brokerage account, it may not be possible to remove the restriction and access all of the supported Data and Trading services. You will need a Direct Account with us in these cases. We will let you know if this is the case.
*Last modified Friday, 12th August, 2016.