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Can you help GFDL (India) in solving the disconnection issue?

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[2015-02-02 07:38:49] #1 [Go To First Post]
User55905 - Posts: 34
Hi - Its now more than 2 months since this issue of daily disconnection of the data feed has not been solved! Imagine for 30-45 mins you are without datafeed and SC says connecting................. They say they are working on it. Does it take more than 60 days to come up with a simple solution? Are they simply incapable or not interested in having any partnership with Sierra Charts? Please help their incompetent technical team and solve the issue, else Indian traders like us will shift back to NT+esignal combo!

[2015-02-02 07:44:57] #2 [Go To First Post]
User55905 - Posts: 34
Any update! Date Time Of Last Edit: 2015-02-07 19:35:55

[2015-02-02 08:20:58] #3 [Go To First Post]
Sierra Chart Engineering - Posts: 104368
We will follow up with Global Data Feeds about this. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, change to the Teton service: Sierra Chart Teton Futures Order Routing

[2015-02-05 19:00:04] #4 [Go To First Post]
User55905 - Posts: 34
What are they saying? Any timeline? Is it solvable or should we rest our case here? I seriously wish we traders had more options to choose from! We only have incompetent GFDL! It would be really bad to leave SC which I feel is by far the world's best charting/trading platform. Please look out for new data feed providers for Indian exchanges. I am sure, you would get plenty of subscribers! Do contact http://www.neotradeanalytics.com/ May be they are interested as they are the only competitor GFDL has! Also, why dont you offer Indian exchanges under this http://www.sierrachart.com/index.php?page=doc/SierraChartRealTimeFuturesStockDataFeed.php Date Time Of Last Edit: 2015-02-05 19:03:18

[2015-02-06 03:44:15] #5 [Go To First Post]
Sierra Chart Engineering - Posts: 104368
We did not hear back from Global Data Feeds. However, we are looking at offering Indian exchanges within our own data feed, but this is a time-consuming process in general just due to the difficulty of working with exchanges. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, change to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2015-02-09 16:50:42

[2015-02-06 03:51:27] #6 [Go To First Post]
Sierra Chart Engineering - Posts: 104368
We have contacted http://www.neotradeanalytics.com/ This is what we said: We have interest among our users to have Sierra Chart, a powerful trading and charting program, work with your data feed. Sierra Chart embraces open and well-designed communication protocols. It supports the DTC protocol: http://dtcprotocol.org/ Really for market data this is a very easy protocol to work with. Please try to support this protocol which will make Sierra Chart compatible with your data feed as well as any other program that uses this protocol. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, change to the Teton service: Sierra Chart Teton Futures Order Routing

[2015-02-06 03:52:25] #7 [Go To First Post]
Sierra Chart Engineering - Posts: 104368
Actually, that email did not get through. Their mail server is not properly configured: <Info@www.neotradeanalytics.com>: host mail.neotradeanalytics.com[208.91.198.242] said: 530 Relaying not allowed (in reply to RCPT TO command) Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, change to the Teton service: Sierra Chart Teton Futures Order Routing

[2015-02-06 12:07:59] #8 [Go To First Post]
User55905 - Posts: 34
Their email ids are info@neotradeanalytics.com & help@neotradeanalytics.com. Even I don't know the right id to which you should contact. But you can take it from there! Forget GFDL now. How many minimum subscribers do you want to justify the cost for offering Indian Exchanges under your data feed? Please expedite the work and tell if you need any help! I really want to get it done for everyone of us! Thanks! Date Time Of Last Edit: 2015-02-07 19:33:44

[2015-02-09 11:48:51] #9 [Go To First Post]
User55905 - Posts: 34
Any development on either front (GFDL or neotradeanalytics)? GFDL guys said they have contacted you for the help. Can you confirm the same and take it forward?

[2015-02-09 16:49:26] #10 [Go To First Post]
Sierra Chart Engineering - Posts: 104368
Not sure what the minimum subscribers would be for Indian exchanges within the Sierra Chart Exchange Data Feed. We do not know the cost of this yet. We heard this from Global Data Feeds: The disconnection is happening at 'network' level and everyone including ISP, data center is playing 'passing the buck'. When we connect to our servers over LAN in SierraChart, there is no disconnection. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, change to the Teton service: Sierra Chart Teton Futures Order Routing

[2015-02-09 17:57:57] #11 [Go To First Post]
User55905 - Posts: 34
I can only request you to do a feasibility study first on offering Indian exchanges under Sierra Chart Exchange Data Feed. Even I don't know the commercial part of it. Atleast then you would know that to get even a small profit out of this offering, how many subscribers you need! Once you know this we can work out the same for everyone of us. I would definitely help you. But let me tell you that Indian market is an untapped market with lot of opportunities and possibilities. The only thing which is missing is technology which Sierra Charts have. Believe me you can rule Indian markets if you pay attention to it! On GFDL front, exactly the same has been communicated to us. But it seems nothing has been done since then. I dont understand the technicalities. I only want a disconnection free data feed! When you say "heard this from Global Data Feeds", does that mean that only the problem has been communicated to you or jointly you are working to solve it! Exactly what they are saying. Are they serious in fixing up the issue or not? Date Time Of Last Edit: 2015-02-09 18:01:46

[2015-02-09 18:21:32] #12 [Go To First Post]
Sierra Chart Engineering - Posts: 104368
The data feed problem with Global Data Feeds is the responsibility of them to resolve and we are not jointly working on it. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, change to the Teton service: Sierra Chart Teton Futures Order Routing

[2015-03-09 19:21:12] #13 [Go To First Post]
User55905 - Posts: 34
Still no development it seems from GFDL's side??!! Believe me there are so many getting frustrated since past 6 months to see this disconnection problem resolve and subscribe to SC again. Leave behind the new users who are watching from the fence and then take a plunge!! Am I right in saying this that there is no incremental business wrt GFDL who are still using your name but effectively no one is using SC as data feed have frequent 30mins disconnection everyday? I know I have requested you enough, but you need to push them hard as Indian traders are feeling otherwise that there is a problem at your end! Infact your name is going for a toss! Ask them either solve it or stop using SC's name on their website! Date Time Of Last Edit: 2015-03-09 19:23:02

[2015-03-10 16:50:04] #14 [Go To First Post]
Sierra Chart Engineering - Posts: 104368
We have heard from Global Data Feeds about this and they are looking at using a different integration method to Sierra Chart. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, change to the Teton service: Sierra Chart Teton Futures Order Routing

[2015-04-04 15:16:24] #15 [Go To First Post]
User279714 - Posts: 21
The following are the Indian market Data official vendors. Can you talk to them so someone could offer a solution. we are really sick with globaldatafeed http://www.six-financial-information.com/ http://www.cogencis.com/main/index.php/contact-us http://www.neotradeanalytics.com/ http://www.icharts.in/details-of-our-premium-services.html http://www.fidessa.com/products/market-data-services http://www.factset.com/data/datafeeds/realtime http://www.activfinancial.com/products/activfeed-direct Finally link to the exchange for official datafeed http://www.nseindia.com/supra_global/content/dotex/data_products.htm

[2015-04-06 03:57:40] #16 [Go To First Post]
Sierra Chart Engineering - Posts: 104368
The connection to Global Data Feeds is going to change soon to a DTC connection. We would expect that would help. As far as integrating to another data feed, at the moment, that is quite difficult for us to do because of other development we are currently doing. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, change to the Teton service: Sierra Chart Teton Futures Order Routing

[2015-04-22 05:29:57] #17 [Go To First Post]
User55905 - Posts: 34
Its now more than 5 months since the present disconnection problem has not resolved SC showing Connecting...............it gets disconnected between 10.50 am to 11.20 am on a daily In fact I am being told that this problem is more than I year old and only brought to light by me. Are GFDL people designing/building a space shuttle which takes so much of time? I really cant understand the logic behind such a delay. Are these guys capable enough or not? In that case, I also requested to either add NSE exchange under your own data feed offer or consider other Indian market Data official vendors because I have lost all hope from GFDL as they are highly insensitive, irresponsible and incapable bunch of jokers. Everytime we contact them, they say that they are working on it with no timelines. Officially they acknowledged this problem last year and till now no solution!! Date Time Of Last Edit: 2015-04-22 05:30:53

[2015-04-22 19:29:20] #18 [Go To First Post]
Sierra Chart Engineering - Posts: 104368
We have spoken with neotradeanalytics.com and they may be adding support for the DTC Protocol: http://dtcprotocol.org/ Which means that Sierra Chart at some point will be compatible with that data service. We are not sure how soon that will be. But we will give them all the help they need. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, change to the Teton service: Sierra Chart Teton Futures Order Routing

[2015-05-25 06:47:59] #19 [Go To First Post]
User55905 - Posts: 34
Any updates on this neotradeanalytics.com thing?

[2015-05-25 06:55:36] #20 [Go To First Post]
Sierra Chart Engineering - Posts: 104368
We have communicated with with them about a month ago but have not heard back from them. It is our understanding there is an intention to create integration between Sierra Chart and neotradeanalytics.com. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, change to the Teton service: Sierra Chart Teton Futures Order Routing

[2015-05-25 07:19:43] #21 [Go To First Post]
User55905 - Posts: 34
And what about these GFDL people? Are they serious or taking all of us including you for a ride? You said 2 months ago in post #16 that it is going to change soon to a DTC connection. Infact nothing has happened since last 1 year on this! Your name is going for a toss in various forums as they never clarify about whose fault is this. New trial takers/users think that SC is not good enough. See the comments in this forum for example. They could be pro-GFDL, disgruntled users or GFDL aliases (who knows) http://www.inditraders.com/214404-post493.html http://www.inditraders.com/214698-post501.html http://www.inditraders.com/214701-post502.html Ask them either solve this disconnection issue or take your name off from their website as it creates bad name for SC as not everyone knows the reality! Hope you understand my concern! Date Time Of Last Edit: 2015-05-27 15:36:09

[2015-05-25 08:09:22] #22 [Go To First Post]
Sierra Chart Engineering - Posts: 104368
In the first link you gave, we found this: The reason SC doesn't support esignal is maybe because the platform itself has problems like the ones you found with GFDL? I am a long term GFDL user with different platforms and never encountered problems you mentioned, so maybe it's time to dump your poor pathetic platform and stop blaming data feed vendors. The explanation for this most likely is that this other program is using the standard Global Data Feeds API which uses an in-process API component which we do not support: Http://www.sierrachart.com/index.php?page=doc/helpdetails76.html Sierra Chart use the Global Data Feeds FIX connection and apparently this is where the problem is. We cannot say with certainty whether the problem is with the FIX connection or some network issue. But it is not with Sierra Chart. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, change to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2015-05-25 08:10:27

[2015-05-27 15:40:16] #23 [Go To First Post]
User55905 - Posts: 34
So in a nutshell, there is no foreseeable future with a disconnection free usage of Sierra Charts with GFDL data feed as I don't see this problem getting solved till eternity????!!!! I mean no one is serious!!

[2015-05-27 18:08:49] #24 [Go To First Post]
Sierra Chart Engineering - Posts: 104368
This might be true. We just contacted again neotradeanalytics.com to see what we can do with them. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, change to the Teton service: Sierra Chart Teton Futures Order Routing

[2015-07-03 10:13:32] #25 [Go To First Post]
User279714 - Posts: 21
Please go through this http://www.truedata.in/information/contact For Technical / Billing Support Mail us at : support@truedata.in For Partnering With Us Mail us at: contact@truedata.in Send a Direct Message to the Managing Director Mail us at: kapil.marwaha@truedata.in They are in serious expansion of business contact them

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