Support Board
Date/Time: Sun, 01 Jun 2025 01:51:42 +0000
UNABLE TO CONNECT TO TETON OR TRADING EVALUATOR
View Count: 57
| [2025-05-05 11:43:16] |
| aknsyu71@gmail - Posts: 59 |
|
Hi, I am having difficulty connecting to either Teton stage five or the trading evaluator real time. I have an Internet connection just the same as yesterday. Nothing else has changed on my system. I can connect to Sierra data but I don't get any data on it?! TETON: 2025-05-05 12:40:45.011 | Teton CME Routing | Firm: Dorman/Stage5 2025-05-05 12:40:45.033 | Teton CME Routing | Connecting to the server futurestrading17.sierracharts.com. Port 11092 2025-05-05 12:40:45.035 | DTC Client socket (3) | Creating socket. Using TLS 1.2. 2025-05-05 12:40:45.036 | DTC Client socket (3) | New receive buffer size: 0 2025-05-05 12:40:45.036 | DTC Client socket (3) | Connecting to IP: 38.142.127.146. 2025-05-05 12:40:53.068 | MNQM25_FUT_CME[M] Daily #1 | Reloading chart. 2025-05-05 12:40:53.101 | MNQM25_FUT_CME[M] Daily #1 | Currently no data in file to display. Will start historical data download and real-time updates. File: Z:\Users\ak\WINAPPS\SierraChart_AK\Data\MNQM25_FUT_CME.dly 2025-05-05 12:40:53.106 | MNQM25_FUT_CME[M] Daily #1 | Chart data loading complete. 2025-05-05 12:41:09.039 | Teton CME Routing | Timeout connecting to server. 2025-05-05 12:41:09.039 | Teton CME Routing | Failed connections: 1 2025-05-05 12:41:09.039 | Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. 2025-05-05 12:41:09.039 | Select 'File >> Disconnect' to prevent further connection attempts. 2025-05-05 12:41:09.051 | DTC Client socket (3) | CloseSocket call. 2025-05-05 12:41:09.051 | Teton CME Routing | Disconnected. 2025-05-05 12:41:09.052 | DTC Client socket (3) | Closed. 2025-05-05 12:41:09.052 | Will reconnect to the server in 2.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. TRADING EVALUATOR: 2025-05-05 12:42:04.989 | Trading Evaluator | Connecting to the server tradesimulation2.sierracharts.com. Port 11096 2025-05-05 12:42:04.990 | DTC Client socket (2) | Creating socket. Using TLS 1.2. 2025-05-05 12:42:04.991 | DTC Client socket (2) | New receive buffer size: 0 2025-05-05 12:42:04.991 | DTC Client socket (2) | Connecting to IP: 64.152.155.17. 2025-05-05 12:42:13.058 | MNQM25[M] Daily #1 | Reloading chart. 2025-05-05 12:42:13.126 | MNQM25[M] Daily #1 | Chart data loading complete. 2025-05-05 12:42:28.997 | Trading Evaluator | Timeout connecting to server. 2025-05-05 12:42:28.997 | Trading Evaluator | Failed connections: 1 2025-05-05 12:42:28.997 | Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. 2025-05-05 12:42:28.997 | Select 'File >> Disconnect' to prevent further connection attempts. 2025-05-05 12:42:29.011 | DTC Client socket (2) | CloseSocket call. 2025-05-05 12:42:29.011 | DTC Client socket (2) | Closed. 2025-05-05 12:42:29.011 | Trading Evaluator | Disconnected. 2025-05-05 12:42:29.011 | Will reconnect to the server in 2.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. |
| [2025-05-05 16:41:39] |
| John - SC Support - Posts: 40127 |
|
You are having a general connectivity issue. We cannot say why. If you are still having an issue, then please get us a full Message Log by following these instructions: Follow the instructions here to clear the Message Log:
Message Log: Clearing the Message Log Close all of the Chartbooks with "File >> Close All Chartbooks". Open a single chart for the symbol you have an issue with through "File >> Find Symbol". Tell us that symbol of the chart. Tell us about *one* symbol only. Disconnect from the data feed with "File >> Disconnect". Connect to the data feed with "File >> Connect to Data Feed". After the connection and after about 10 seconds, provide a copy of the Message Log following these instructions: Support Board Posting Information: How to Post Your Message Log (Required In Some Cases) For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
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