Support Board
Date/Time: Tue, 13 May 2025 04:19:24 +0000
Delayed data
View Count: 64
| [2025-05-02 18:58:19] |
| User842770 - Posts: 2 |
|
I've activated data, "Full CME Group (CME, CBOT, COMEX, NYMEX) for non-professional Trading accounts". But I am still seeing delayed data 30 minutes after my subscription. I restarted the software, which didn't help. How to fix this? |
| [2025-05-02 19:16:56] |
| John - SC Support - Posts: 39730 |
|
If you are still having a problem with the data, then we need to see your Message Log by following these instructions: Follow the instructions here to clear the Message Log:
Message Log: Clearing the Message Log Close all of the Chartbooks with "File >> Close All Chartbooks". Open a single chart for the symbol you have an issue with through "File >> Find Symbol". Tell us that symbol of the chart. Tell us about *one* symbol only. Disconnect from the data feed with "File >> Disconnect". Connect to the data feed with "File >> Connect to Data Feed". After the connection and after about 10 seconds, provide a copy of the Message Log following these instructions: Support Board Posting Information: How to Post Your Message Log (Required In Some Cases) For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2025-05-02 19:45:37] |
| User842770 - Posts: 2 |
|
Hi, I've sent the log to you privately through "Send for Analysis". Thank you.
|
| [2025-05-02 19:53:07] |
| John - SC Support - Posts: 39730 |
|
We see the following in your log: Allow Support for Sierra Chart Data Feeds is disabled.
With this option disabled (set to "No") you are not going to get the data from our Denali Exchange Data Feed. If you are connected to "SC Data" then it means that you will get the Delayed Streaming Data instead of the real-time data. Please do the following to correct this: - Set the option for "Global Settings >> Data/Trade Service Settings >> Common Settings >> Allow Support For Sierra Chart Data Feeds" to "Yes". - Select OK to close that window. - Select "File >> Reconnect". After the above, you will be getting the real-time data. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
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