Support Board
Date/Time: Mon, 16 Jun 2025 11:39:29 +0000
Problem with sierra
View Count: 329
| [2025-05-02 16:36:52] |
| User931951 - Posts: 37 |
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Hi, I have a problem with Sierra. I just connected but it doesn't load the current day. The feed is connected correctly (green as always). I tried to restart and it says "historical download skipped" but I have the past ones. I miss it today. I also see the book stopped. Thanks
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| [2025-05-02 17:25:31] |
| User931951 - Posts: 37 |
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Ok, I think it has to do with the fact that yesterday I cancelled the top step account because by putting SC DATA, I see today's data. But I think I'm late. Right? If I have to do simulated trading but with live data how do I do it? I have the 11 package active with denali. Thanks
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| [2025-05-02 19:02:35] |
| John - SC Support - Posts: 40422 |
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The exchanges that you had activate with our Denali Exchange Data Feed did not automatically renew on May 1, 2025, due to insufficient funds in your account at the time of renewal. You can re-activate the exchanges, or choose different ones, at the following link: https://www.sierrachart.com/UserControlPanel.php?page=DenaliDataFeed#Exchanges If you need to add funds to your account, then you can do so at the following link: https://www.sierrachart.com/UserControlPanel.php?page=AddAccountCredit#MoveToTop For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2025-05-02 19:20:05] |
| User931951 - Posts: 37 |
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But is that why I don't get live data? I had activated package 2 and 4. Which one should I activate just to get live data and do demo only? Thanks
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| [2025-05-02 19:33:53] |
| John - SC Support - Posts: 40422 |
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If you are wanting to get data from our Denali Exchange Data Feed, then you will need to activate the exchange(s) for which you want the real-time data at the following link: https://www.sierrachart.com/UserControlPanel.php?page=DenaliDataFeed#Exchanges If you are wanting to get data from Rithmic, then you would need to ensure that you are setup to get it from your broker/prop firm. You state that you cancelled the TopStep account, so it sounds like you need to get the data from us. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2025-05-06 16:43:55] |
| User931951 - Posts: 37 |
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Hi, why does sierra chart show me so few columns in market depth today? I have always seen at least 20 columns under the price (that's how I set it) but not today. I trade with demo and I have never had this problem. See attach
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 Screenshot 2025-05-06 alle 18.37.20.png / V - Attached On 2025-05-06 16:43:47 UTC - Size: 24.53 KB - 94 views |
| [2025-05-06 19:06:27] |
| Sierra_Chart Engineering - Posts: 19924 |
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You need to activate the CME exchange fee that includes market depth data. Refer to: Denali Exchange Data Feed: Adding Support for CME Market Depth Data Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
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