Support Board
Date/Time: Wed, 30 Apr 2025 07:33:54 +0000
VIX index data delayed
View Count: 173
| [2025-03-18 06:47:44] |
| epinay197 - Posts: 34 |
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Hi I have paid for CBOE tickers but all VIX data appear delayed on my side which does not make sense, any support to understand what is the issue? Thanks
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| [2025-03-18 07:27:27] |
| Sierra_Chart Engineering - Posts: 19383 |
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Tell us the exact symbol you are using for the volatility index and you will not get data for this symbol until 9:30 AM US Eastern time. It needs to be : VIX_CGI Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2025-03-18 07:33:24] |
| epinay197 - Posts: 34 |
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thanks for the answer but it does not make sense, I have been using the same symbols and receiving data feed real time without any problem until yesterday for all CBOE related indexes and especially the following: VIX_CGI, SPX_CGI, , TYX_CGI, TNX_CGI, FVX_CGI Thanks |
| [2025-03-18 08:01:19] |
| Sierra_Chart Engineering - Posts: 19383 |
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If at 9:30 AM US Eastern time today you are still getting delayed data, then : Follow the instructions here to clear the Message Log: Message Log: Clearing the Message Log Close all of the Chartbooks with "File >> Close All Chartbooks". Open a single chart for the symbol you have an issue with through "File >> Find Symbol". Tell us that symbol of the chart. Tell us about *one* symbol only. Disconnect from the data feed with "File >> Disconnect". Connect to the data feed with "File >> Connect to Data Feed". After the connection and after about 10 seconds, provide a copy of the Message Log following these instructions: Support Board Posting Information: How to Post Your Message Log (Required In Some Cases) We will then determine what the problem is. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2025-03-18 08:01:47
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| [2025-04-27 09:36:03] |
| epinay197 - Posts: 34 |
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Hi, is there a way to capture or display(via a chart), daily or historical Vix Futures volumes? both delayed or real time? many thanks
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| [2025-04-28 16:28:20] |
| John - SC Support - Posts: 39559 |
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You are able to get the VIX Futures data as part of our Delayed Streaming Data, so you can get historical data for these instruments from our data feed and display that information as you want. If you want real-time data, then you would need to setup the "CFE" exchange. To do this, follow these instructions: Denali Exchange Data Feed: *Setup Instructions: All Other Exchanges* For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
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