Support Board
Date/Time: Sat, 03 May 2025 15:38:29 +0000
Chart - Data not downloading
View Count: 129
| [2025-01-27 19:04:16] |
| User639690 - Posts: 1 |
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On 01/24/2025 the data feed stopped downloading in my charts. I am using symbol: MNQH25_FUT CME(M) I read the FAQ for this kind of issues, I verified the time zone, Allow Support Sierra chart Data Feed- set to yes., I emailed my clearing firm IronBeam to ensure they had the correct information to link the two accounts, as they had confirmed linking the accounts also on Friday 01/24/25. I noticed that under my Denali Package (Full CME Group (CME, CBOT, COMEX, NYMEX) for non-professional Trading accounts) information there is an exclamation point (!), and says required. Could you please advice if the accounts were linked correctly? or is there anything else that is causing this issue? Thanks, KT |
 Capture.PNG / V - Attached On 2025-01-27 19:04:11 UTC - Size: 17.31 KB - 33 views |
| [2025-01-27 20:04:08] |
| Sierra_Chart Engineering - Posts: 19399 |
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Refer to help topic 3.4: Intraday Chart or Chart Bars Not Updating | Blank Intraday Chart | "Currently no data to display" message for Intraday Chart: 3.4 - Not Receiving Real-Time Data From Data Feed Do you see updates in the Current Quote window? If not: Follow the instructions here to clear the Message Log: Message Log: Clearing the Message Log Close all of the Chartbooks with "File >> Close All Chartbooks". Open a single chart for the symbol you have an issue with through "File >> Find Symbol". Tell us that symbol of the chart. Tell us about *one* symbol only. Disconnect from the data feed with "File >> Disconnect". Connect to the data feed with "File >> Connect to Data Feed". After the connection and after about 10 seconds, provide a copy of the Message Log following these instructions: Support Board Posting Information: How to Post Your Message Log (Required In Some Cases) We will then determine what the problem is. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
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