Support Board
Date/Time: Tue, 09 Sep 2025 17:17:01 +0000
Not Connecting To Data Close event error. Windows error code 10053: An established connect
View Count: 291
| [2024-12-09 15:14:34] |
| User303857 - Posts: 158 |
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Thank You
Date Time Of Last Edit: 2025-08-25 06:25:29
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| [2024-12-09 16:13:09] |
| Sierra_Chart Engineering - Posts: 20851 |
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This is not a complete log, we cannot help with that. Follow the instructions here to clear the Message Log: Message Log: Clearing the Message Log Connect to the data feed: Select "File >> Disconnect" Select "File >> Connect to Data Feed" After about 30 seconds, provide a copy of the Message Log following these instructions: Support Board Posting Information: How to Post Your Message Log (Required In Some Cases) We will then determine what the problem is. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2024-12-09 16:34:52] |
| User303857 - Posts: 158 |
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Thanks
Date Time Of Last Edit: 2025-08-25 06:25:41
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| [2024-12-09 16:40:07] |
| User303857 - Posts: 158 |
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Thank You
Date Time Of Last Edit: 2025-08-25 06:26:03
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| [2024-12-09 19:18:38] |
| John - SC Support - Posts: 41686 |
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A few items of note: 1) You are connecting to Rithmic, but your symbols are setup for Teton. Make sure you update your symbols when you change services. At this point, select "Edit >> Translate Symbols to Current Service" in order to update your symbols for the service you are connected to. Also refer to the following: Rithmic Trading Platform Service: Frequent Reconnections 2) You went from a more recent version to a somewhat older one (your log shows you on v 2684), which is why you are showing errors regarding your Chartbooks. We recommend updating to the latest release (version 2719). And then staying on that version and if you have a problem, let us know what it is so we can help you work through it. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2024-12-09 19:32:03] |
| Sierra_Chart Engineering - Posts: 20851 |
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In addition to the above response if you have an issue with Sierra Chart freezing or becoming unresponsive from a Chartbook, refer to: High CPU Usage | Inactive User Interface | Poor Performance | Long Time to Load Chart Data | Charts Reloading Often: 30.16 - What to do if Sierra Chart is in a frozen state for an extended time due to extended high CPU usage caused by an automatically or manually opened Chartbook Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
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