Support Board
Date/Time: Tue, 03 Dec 2024 17:17:33 +0000
Delayed data feed stopped downloading
View Count: 53
| [2024-11-29 16:22:30] |
| User442257 - Posts: 3 |
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Hi, The 'SC data - All Services' feed is not downloading delayed data anymore. I am using the latest version but all of a sudden the historical download has stopped working. The last bar downloaded was at 17:47:03. I have restarted the application as well.
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| [2024-11-29 17:51:23] |
| Sierra_Chart Engineering - Posts: 17332 |
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Follow the instructions here to clear the Message Log: Message Log: Clearing the Message Log Close all of the Chartbooks with "File >> Close All Chartbooks". Open a single chart for the symbol you have an issue with through "File >> Find Symbol". Tell us that symbol of the chart. Tell us about *one* symbol only. Disconnect from the data feed with "File >> Disconnect". Connect to the data feed with "File >> Connect to Data Feed". After the connection and after about 10 seconds, provide a copy of the Message Log following these instructions: Support Board Posting Information: How to Post Your Message Log (Required In Some Cases) We will then determine what the problem is. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2024-11-29 20:10:08] |
| User442257 - Posts: 3 |
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Thanks for the response. Please find the required details below. Today again the bars downloaded until 18:14:00 and no bars downloaded afterwards. Symbol for the Chart: MNQZ24-CME
Message Log: 2024-11-29 19:08:33.550 | Software version: 2700 64-bit 2024-11-29 19:08:33.550 | Primary Thread ID: 35956 2024-11-29 19:08:33.550 | Usage end date: 2024-12-27 2024-11-29 19:08:33.550 | Enabled for: Advanced Features 2. 2024-11-29 19:08:33.550 | Enabled for: Sierra Chart Historical Data Service. 2024-11-29 19:08:33.550 | Enabled for: Delayed Denali Exchange Data Feed. 2024-11-29 19:08:33.550 | Allow Support for Sierra Chart Data Feeds is enabled. 2024-11-29 19:08:33.550 | Current selected Data/Trading service: SC Data - All Services 2024-11-29 19:08:33.550 | Custom symbol settings values: enabled 2024-11-29 19:08:33.550 | Chart Update Interval: 400 2024-11-29 19:08:33.550 | Intraday Data Storage Time Unit: 0 2024-11-29 19:08:33.550 | Time Zone: +00:00:00 (UTC+00) 2024-11-29 19:08:33.550 | 2024-11-29 19:08:33 Local computer time in UTC 2024-11-29 19:08:33.550 | 2024-11-29 19:08:33 Local computer time in SC Time Zone 2024-11-29 19:08:33.550 | 2024-11-29 19:00:57 Server time in UTC 2024-11-29 19:08:33.550 | Local computer UTC time and Server UTC time difference: 3 seconds. 2024-11-29 19:08:33.550 | Program path: C:\SierraChart\ 2024-11-29 19:08:33.550 | Data Files path: C:\SierraChart\Data\ 2024-11-29 19:08:33.550 | OS Version Number: 10.0 2024-11-29 19:08:33.550 | Locale Setting: C 2024-11-29 19:08:33.550 | DLLs: gcUserStudies_2500_64.dll, UserContributedStudies_64.dll 2024-11-29 19:08:33.550 | Allowed protected custom studies: 2024-11-29 19:08:33.550 | Crash reporter started: true 2024-11-29 19:08:33.550 | 2024-11-29 19:11:59.617 | MNQZ24-CME 1 Min #1 | Reloading chart. 2024-11-29 19:12:00.023 | Mapping MNQZ24-CME to MNQZ24. Service code: cme 2024-11-29 19:12:00.023 | Delayed Data Feed | Starting real-time market data updates for: MNQZ24-CME (MNQZ24). ID: 2 Service code: cme 2024-11-29 19:12:00.023 | Delayed Data Feed | Requesting security definition data for: MNQZ24-CME (MNQZ24). ID: 2 2024-11-29 19:12:00.024 | Added historical Intraday data request for MNQZ24-CME to the queue. 2024-11-29 19:12:00.024 | Intraday data recording state for symbol MNQZ24-CME is set to download 'Pending'. 2024-11-29 19:12:00.024 | Triggering next historical data download in queue. 2024-11-29 19:12:00.026 | Delaying start of download for MNQZ24-CME. 2024-11-29 19:12:00.219 | Delayed Data Feed | Setting external service identifier for symbol MNQZ24-CME to 42008411 2024-11-29 19:12:00.219 | Delayed Data Feed | Received security definition for symbol MNQZ24-CME 2024-11-29 19:12:01.701 | MNQZ24-CME[M] 1 Min #1 | Chart data loading complete. 2024-11-29 19:12:05.657 | HD Request # 2 | Downloading Intraday chart data for MNQZ24-CME to the file MNQZ24-CME.scid. Service: cme 2024-11-29 19:12:05.658 | HD Request # 2 | Download start date-time: 2024-11-29 18:14:59.000000. File last date-time: 2024-11-29 18:14:59.977001 2024-11-29 19:12:05.659 | HD Request # 2 | Using server: ds32.sierracharts.com port 10150 2024-11-29 19:12:05.671 | Socket (2) | Creating socket. 2024-11-29 19:12:05.671 | Socket (2) | New receive buffer size: 0 2024-11-29 19:12:05.671 | Socket (2) | Connecting to IP: 67.214.125.3. 2024-11-29 19:12:05.892 | HD Request # 2 | Setting DTC encoding to Binary VLS 2024-11-29 19:12:05.892 | HD Request # 2 | Sending historical data logon request message. 2024-11-29 19:12:06.534 | HD Request # 2 | Requesting Intraday data. Start date-time: 2024-11-29 18:14:59. Record interval: 0. Symbol: MNQZ24 2024-11-29 19:12:06.825 | HD Request # 2 | Decompressing data. 2024-11-29 19:12:07.151 | HD Request # 2 | Receiving Intraday data for MNQZ24-CME starting at 2024-11-29 18:14:59.149000 2024-11-29 19:12:07.151 | Socket (2) | CloseSocket call. 2024-11-29 19:12:07.151 | Socket (2) | Shutdown started. Waiting for graceful close. 2024-11-29 19:12:07.151 | Historical data download thread signaled to stop. 2024-11-29 19:12:07.151 | HD Request # 2 | Received 10 Intraday data records from 2024-11-29 18:14:59.149000 to 2024-11-29 18:14:59.977001 (0.8 seconds. Delay: 57.1 minutes) and wrote 0 records for MNQZ24-CME 2024-11-29 19:12:07.152 | HD Request # 2 | Add time&sales data | Remembered last file record date-time: 2024-11-29 18:14:59.977001 2024-11-29 19:12:07.152 | HD Request # 2 | Completion time: 2s. 2024-11-29 19:12:07.152 | HD Request # 2 | Intraday data download complete for MNQZ24-CME. Unique request ID: 2 2024-11-29 19:12:07.152 | Removing historical data download ID 2. 2024-11-29 19:12:07.152 | Real-time Intraday chart data file updates started for MNQZ24-CME 2024-11-29 19:12:07.152 | Intraday chart data file opened for MNQZ24-CME 2024-11-29 19:12:07.152 | HD Request # 2 | Enabling Intraday chart updating for symbol. 2024-11-29 19:12:07.152 | 2024-11-29 19:12:07.152 | No download requests in the queue to start downloads for. 2024-11-29 19:12:07.450 | Socket (2) | Socket gracefully closed by remote side. 2024-11-29 19:12:07.450 | Socket (2) | Closed. 2024-11-29 20:01:19.066 | File >> Disconnect selected. 2024-11-29 20:01:19.066 | Delayed Data Feed | Waiting for socket receive thread to end 2024-11-29 20:01:19.067 | DTC Client socket (1) | CloseSocket call. 2024-11-29 20:01:19.067 | Delayed Data Feed | Disconnected from the server. 2024-11-29 20:01:19.067 | SC Data - All Services | Disconnected. 2024-11-29 20:01:19.067 | DTC Client socket (1) | Shutdown started. Waiting for graceful close. 2024-11-29 20:01:19.178 | DTC Client socket (1) | Socket gracefully closed by remote side. 2024-11-29 20:01:19.178 | DTC Client socket (1) | Closed. 2024-11-29 20:01:46.559 | 2024-11-29 20:01:46.559 | SC Data - All Services | Connected to server complete. 2024-11-29 20:01:46.559 | No download requests in the queue to start downloads for. | Number times message added: 3 2024-11-29 20:01:46.812 | Mapping MNQZ24-CME to MNQZ24. Service code: cme 2024-11-29 20:01:46.812 | Using symbol data fast lookup vector 2024-11-29 20:01:46.813 | Delayed Data Feed | Starting real-time market data updates for: MNQZ24-CME (MNQZ24). ID: 1 Service code: cme 2024-11-29 20:01:46.813 | Delayed Data Feed | Connecting to the server ds32.sierracharts.com. Port 10043 2024-11-29 20:01:46.813 | Delayed Data Feed | Requesting security definition data for: MNQZ24-CME (MNQZ24). ID: 1 2024-11-29 20:01:46.813 | Added historical Intraday data request for MNQZ24-CME to the queue. 2024-11-29 20:01:46.813 | Intraday data recording state for symbol MNQZ24-CME is set to download 'Pending'. 2024-11-29 20:01:46.813 | Triggering next historical data download in queue. 2024-11-29 20:01:46.817 | DTC Client socket (1) | Creating socket. 2024-11-29 20:01:46.817 | DTC Client socket (1) | New receive buffer size: 0 2024-11-29 20:01:46.817 | DTC Client socket (1) | Connecting to IP: 67.214.125.3. 2024-11-29 20:01:46.821 | Delaying start of download for MNQZ24-CME. 2024-11-29 20:01:46.931 | Delayed Data Feed | Network connection to server complete. 2024-11-29 20:01:46.931 | Delayed Data Feed | Starting socket receive thread. 2024-11-29 20:01:46.931 | Delayed Data Feed | Sending encoding request to server: Binary VLS. Compression: standard 2024-11-29 20:01:47.044 | Delayed Data Feed | Setting DTC encoding to Binary VLS 2024-11-29 20:01:47.044 | Delayed Data Feed | Sending logon request message. 2024-11-29 20:01:47.770 | Delayed Data Feed | Received logon response. 2024-11-29 20:01:47.770 | Delayed Data Feed | Server Name: SC Realtime Server. 2024-11-29 20:01:47.770 | Delayed Data Feed | Server protocol version: 8. Client protocol version: 8 2024-11-29 20:01:47.770 | Delayed Data Feed | Successfully connected. 2024-11-29 20:01:47.770 | Delayed Data Feed | Trading is not supported. 2024-11-29 20:01:47.770 | Delayed Data Feed | MarketDepthIsSupported: 1 2024-11-29 20:01:47.770 | Delayed Data Feed | Restarting real-time data updates for symbol: MNQZ24-CME -> MNQZ24 2024-11-29 20:01:47.981 | Delayed Data Feed | Setting external service identifier for symbol MNQZ24-CME to 42008411 2024-11-29 20:01:47.981 | Delayed Data Feed | Received security definition for symbol MNQZ24-CME 2024-11-29 20:01:52.961 | HD Request # 3 | Downloading Intraday chart data for MNQZ24-CME to the file MNQZ24-CME.scid. Service: cme 2024-11-29 20:01:52.962 | HD Request # 3 | Download start date-time: 2024-11-29 18:14:59.000000. File last date-time: 2024-11-29 18:14:59.977001 2024-11-29 20:01:52.962 | HD Request # 3 | Using server: ds26.sierracharts.com port 10149 2024-11-29 20:01:52.996 | Socket (2) | Creating socket. 2024-11-29 20:01:52.996 | Socket (2) | New receive buffer size: 0 2024-11-29 20:01:52.996 | Socket (2) | Connecting to IP: 64.152.155.17. 2024-11-29 20:01:53.201 | HD Request # 3 | Setting DTC encoding to Binary VLS 2024-11-29 20:01:53.201 | HD Request # 3 | Sending historical data logon request message. 2024-11-29 20:01:53.902 | HD Request # 3 | Requesting Intraday data. Start date-time: 2024-11-29 18:14:59. Record interval: 0. Symbol: MNQZ24 2024-11-29 20:01:54.000 | HD Request # 3 | Decompressing data. 2024-11-29 20:01:54.097 | HD Request # 3 | Receiving Intraday data for MNQZ24-CME starting at 2024-11-29 18:14:59.149000 2024-11-29 20:01:54.097 | Socket (2) | CloseSocket call. 2024-11-29 20:01:54.097 | Socket (2) | Shutdown started. Waiting for graceful close. 2024-11-29 20:01:54.098 | Historical data download thread signaled to stop. 2024-11-29 20:01:54.098 | HD Request # 3 | Received 10 Intraday data records from 2024-11-29 18:14:59.149000 to 2024-11-29 18:14:59.977001 (0.8 seconds. Delay: 106.9 minutes) and wrote 0 records for MNQZ24-CME 2024-11-29 20:01:54.099 | HD Request # 3 | Add time&sales data | Remembered last file record date-time: 2024-11-29 18:14:59.977001 2024-11-29 20:01:54.099 | HD Request # 3 | Completion time: 2s. 2024-11-29 20:01:54.099 | HD Request # 3 | Intraday data download complete for MNQZ24-CME. Unique request ID: 3 2024-11-29 20:01:54.099 | Removing historical data download ID 3. 2024-11-29 20:01:54.099 | Real-time Intraday chart data file updates started for MNQZ24-CME 2024-11-29 20:01:54.099 | Intraday chart data file opened for MNQZ24-CME 2024-11-29 20:01:54.099 | HD Request # 3 | Enabling Intraday chart updating for symbol. 2024-11-29 20:01:54.099 | 2024-11-29 20:01:54.099 | No download requests in the queue to start downloads for. 2024-11-29 20:01:54.195 | Socket (2) | Socket gracefully closed by remote side. 2024-11-29 20:01:54.195 | Socket (2) | Closed. |
| [2024-11-29 21:37:43] |
| Sierra_Chart Engineering - Posts: 17332 |
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Make sure the time zone, is set correctly: Time Zone Setting Your time zone is currently UTC. At least globally it is And check the Session Times for the chart: Chart Session Times One thing to be aware of is the markets closed early today. At 1:15 PM US Eastern time. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2024-11-29 22:43:25] |
| User442257 - Posts: 3 |
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Thank you. "One thing to be aware of is the markets closed early today. At 1:15 PM US Eastern time" - This explains why I only have data until 18:14:00 today. I will keep a watch on it for the next trading session and hopefully, it should be working fine.
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