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Date/Time: Thu, 03 Oct 2024 10:26:09 +0000



No real time data for SPY

View Count: 27

[2024-10-01 17:17:23]
midwestTrader - Posts: 2
Hello,

All the sudden SPY stopped showing data on my chart/DOM. When I open or try connecting my charts it shows the data (and past data) up to the point I open/connect, however there is no real time data displaying. I'm using symbol SPY-NQTV. This issue is actually with all symbols (i.e. TSLA-NQTV) on this chart and DOM not just SPY.

I have the Service Package 12, Nasdaq TotalView.

Not sure why my charts aren't providing data. Any suggestions on things I can try to fix this issue?

thanks.
[2024-10-01 20:04:25]
John - SC Support - Posts: 34887
If you are still having an issue, then please get us your Message Log by following these instructions:

Follow the instructions here to clear the Message Log:
Message Log: Clearing the Message Log

Close all of the Chartbooks with "File >> Close All Chartbooks".

Open a single chart for the symbol you have an issue with through "File >> Find Symbol". Tell us that symbol of the chart. Tell us about *one* symbol only.

Disconnect from the data feed with "File >> Disconnect".

Connect to the data feed with "File >> Connect to Data Feed".

After the connection and after about 10 seconds, provide a copy of the Message Log following these instructions:
Support Board Posting Information: How to Post Your Message Log (Required In Some Cases)

We will then determine what the problem is.
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