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Date/Time: Tue, 23 Jul 2024 23:42:08 +0000



Free trial Activation Issues

View Count: 111

[2024-07-09 22:13:49]
mjcash - Posts: 2
I just signed up but i'm having trouble getting activated. I used my number and never got the code. I even tried again with a friend's number and it never came through. Please help me fix this. It says I have exhausted my attempts
[2024-07-09 22:29:53]
John - SC Support - Posts: 33223
We have activated the trial for your account.
For the most reliable, advanced, and zero cost futures order routing, use the Teton service:
Sierra Chart Teton Futures Order Routing
[2024-07-11 01:28:21]
mjcash - Posts: 2
I don't think my trial was activated. My data is delayed. I have tried severally to use orderflow tools but they simply don't work. I justy want the free trial to have access to the full functionality of Sierra Chart so I can make my decision as to whether I would go ahead with paying for a pckage. This has been a very frustrating experience so far
[2024-07-11 14:04:31]
John - SC Support - Posts: 33223
If you want to get real-time data for The CME Group, CFE, EUREX, or U.S. Equities, then you would have to pay for those exchanges.

During the trial, and with any package, you have access to the delayed streaming data for these exchanges. The delayed streaming data works exactly the same as real-time data, only is delayed by 10-15 minutes.

Keep in mind, you are not able to connect to data or trading services while on a trial, so if you really want to get the real-time data by paying for the exchanges, then you would also need to be on one of the "Integrated" packages. Refer to the information here:
Description of Service Packages and Pricing: Integrated Packages

To change to a paid package, follow these instructions:
Sierra Chart Purchase and License Information: Instructions

Then to setup the exchanges you want, follow the appropriate instructions on this page:
Denali Exchange Data Feed
For the most reliable, advanced, and zero cost futures order routing, use the Teton service:
Sierra Chart Teton Futures Order Routing
[2024-07-16 06:49:53]
User783125 - Posts: 2
Activate my free trial
[2024-07-16 07:48:32]
User783125 - Posts: 2
activate free trail
[2024-07-16 16:26:01]
John - SC Support - Posts: 33223
User783125:

We are no longer activating trials. During a trial you have access to the symbols listed at the following link:
Sierra Chart Trial Account
For the most reliable, advanced, and zero cost futures order routing, use the Teton service:
Sierra Chart Teton Futures Order Routing

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