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Date/Time: Sat, 05 Jul 2025 03:34:09 +0000



Not being able to download data

View Count: 344

[2024-06-11 18:37:24]
User422279 - Posts: 2
Hello,

I am not able to download intraday historical data. Can you please tell me why?

Thank you,
[2024-06-11 18:37:28]
John - SC Support - Posts: 40745
We need more information. What is one symbol for which you are having a problem?

What exactly is occurring? Are you able to get real-time data? Do you have any existing data in the chart and are there gaps that are not filling in?

Please get us an image of your chart by following these instructions:
Support Board Posting Information: Attaching or Posting a Screenshot/Image (Optional)
For the most reliable, advanced, and zero cost futures order routing, use the Teton service:
Sierra Chart Teton Futures Order Routing
[2024-06-12 15:35:27]
Sierra_Chart Engineering - Posts: 20083
Follow the instructions here to clear the Message Log:
Message Log: Clearing the Message Log

Fully re-download the data in the chart by going to the chart and selecting "Edit >> Delete All Data and Download". Only use this command from the Edit menu at the top of the main window or chart.

Or, in the case of a Continuous Futures Contract chart, follow these instructions:
Continuous Futures Contract Charts: Re-Downloading Continuous Futures Contract Data

After about a minute provide a copy of the Message Log following these instructions:
Support Board Posting Information: How to Post Your Message Log (Required In Some Cases)

We will then determine what the problem is.
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

For the most reliable, advanced, and zero cost futures order routing, use the Teton service:
Sierra Chart Teton Futures Order Routing

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