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Date/Time: Sun, 05 May 2024 20:32:58 +0000



Live SC Tick Data Not Loading in Real Time

View Count: 1019

[2014-08-14 03:08:34]
User48202 - Posts: 10
I've installed v. 1173.
I've activated the SC real-time feed.
I have activated the CME Globex Exchange.
Data/Trade Service Settings is set to Interactive Brokers [Trading]

and SC data is enabled.
The symbol being traded is NQ-201409-GLOBEX

After opening SC and IB, my charts open to NQ with an [M]. However, the data remains static at the point at which it opens. I receive no additional data. When I click on Connect to Data Feed (after disconnecting) it attempts but experiences a connection failure time after time and no new data.




If I close Sierra Chart down and then re-start it, data loads to the current tick, but no additional data loads from that point unless I restart the program again.




Thanks for your help.
[2014-08-14 03:59:15]
Sierra Chart Engineering - Posts: 104368
Your account is properly configured for the Sierra Chart Exchange Data Feed and the CME exchange.

Therefore, we need to see the Message Log.

Provide a copy of the Message Log, by following these instructions:
http://www.sierrachart.com/index.php?l=PostingInformation.php#log
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service:
Sierra Chart Teton Futures Order Routing
[2014-08-14 13:41:57]
User48202 - Posts: 10
Software version: 1173 | 2014-08-14 06:07:25
Usage end date: 2015-07-07 | 2014-08-14 06:07:25
Enabled for: Advanced Features. | 2014-08-14 06:07:25
Enabled for: Sierra Chart Historical Data Service. | 2014-08-14 06:07:25
Enabled for: Sierra Chart Real-Time Exchange Data Feed. | 2014-08-14 06:07:25
Enabled for: CME, CBOT, NYMEX, COMEX exchanges for trading accounts. | 2014-08-14 06:07:25
Received 1 data feed usernames. | 2014-08-14 06:07:25
Allow Support for Sierra Chart Data Feeds is enabled. | 2014-08-14 06:07:25
Active service: Interactive Brokers | 2014-08-14 06:07:25
Time Zone: -07:00:00 (PST-08PDT+01,M3.2.0/02:00,M11.1.0/02:00) | 2014-08-14 06:07:25
2014-08-14 06:07:25 Local computer clock time | 2014-08-14 06:07:25
2014-08-14 13:07:25 GMT time | 2014-08-14 06:07:25
2014-08-14 06:07:25 Time zone adjusted time | 2014-08-14 06:07:25
Time difference to server time: 18 seconds. | 2014-08-14 06:07:25
Program path: C:\SierraChart\ | 2014-08-14 06:07:25
Data Files path: C:\SierraChart\Data\ | 2014-08-14 06:07:25
OS Version Number: 6.2 | 2014-08-14 06:07:25

Checking for new symbol settings for ib | 2014-08-14 06:07:26
AsyncHTTP2 socket (0) | Resolved address sierrachart.com to IP 188.40.121.148 | 2014-08-14 06:07:27
AsyncHTTP2 socket (1408) | Connected. | 2014-08-14 06:07:27
Requesting symbol settings for ib. Overwrite = on. | 2014-08-14 06:07:27
Symbol settings received. | 2014-08-14 06:07:33
Processed received symbol settings | 2014-08-14 06:07:33
AsyncHTTP2 socket (1408) | Closed. No error. | 2014-08-14 06:07:42
AsyncHTTP2 socket (1408) | Shutdown and closed. | 2014-08-14 06:07:42
Date rule based rollover from NQ-201312-GLOBEX to next contract occurs at 2013-12-12. | 2014-08-14 06:18:14
Date rule based rollover from NQ-201403-GLOBEX to next contract occurs at 2014-03-13. | 2014-08-14 06:18:14
Date rule based rollover from NQ-201406-GLOBEX to next contract occurs at 2014-06-12. | 2014-08-14 06:18:14
Date rule based rollover from NQ-201409-GLOBEX to next contract occurs at 2014-09-11. | 2014-08-14 06:18:14
Checking Intraday data file for symbol NQ-201312-GLOBEX for the date range from 2013-09-12 to 2013-12-12. | 2014-08-14 06:18:14
Checking Daily data file for symbol NQZ13 for the date range from 2013-09-12 to 2013-12-12. | 2014-08-14 06:18:14
Checking Intraday data file for symbol NQ-201403-GLOBEX for the date range from 2013-12-12 to 2014-03-13. | 2014-08-14 06:18:14
Checking Daily data file for symbol NQH14 for the date range from 2013-12-12 to 2014-03-13. | 2014-08-14 06:18:14
Checking Intraday data file for symbol NQ-201406-GLOBEX for the date range from 2014-03-13 to 2014-06-12. | 2014-08-14 06:18:14
Checking Daily data file for symbol NQM14 for the date range from 2014-03-13 to 2014-06-12. | 2014-08-14 06:18:14
Checking Intraday data file for symbol NQ-201409-GLOBEX for the date range from 2014-06-12 to 0. | 2014-08-14 06:18:14
Checking Daily data file for symbol NQU14 for the date range from 2014-06-12 to 0. | 2014-08-14 06:18:14
Symbols used for NQ-201409-GLOBEX continuous contract chart: | 2014-08-14 06:18:14
NQ-201312-GLOBEX | 2014-08-14 06:18:14
NQ-201403-GLOBEX | 2014-08-14 06:18:14
NQ-201406-GLOBEX | 2014-08-14 06:18:14
NQ-201409-GLOBEX | 2014-08-14 06:18:14
Volume based rollover from NQ-201312-GLOBEX to NQ-201403-GLOBEX occurs at 2013-12-13 | 2014-08-14 06:18:14
Volume based rollover from NQ-201403-GLOBEX to NQ-201406-GLOBEX occurs at 2014-03-14 | 2014-08-14 06:18:14
Volume based rollover from NQ-201406-GLOBEX to NQ-201409-GLOBEX occurs at 2014-06-13 | 2014-08-14 06:18:14
NQ-201409-GLOBEX [CBV] 1 Min #7: Performing continuous futures contract back adjustment calculations. | 2014-08-14 06:18:14
NQ-201409-GLOBEX [CBV] 1 Min #7: NQ-201312-GLOBEX Open price on 2013-12-13 is 3457. | 2014-08-14 06:18:14
NQ-201409-GLOBEX [CBV] 1 Min #7: NQ-201403-GLOBEX Open price on 2013-12-13 is 3452.5. | 2014-08-14 06:18:14
NQ-201409-GLOBEX [CBV] 1 Min #7: NQ-201312-GLOBEX price difference to NQ-201403-GLOBEX is -4.5. | 2014-08-14 06:18:14
NQ-201409-GLOBEX [CBV] 1 Min #7: NQ-201403-GLOBEX Open price on 2014-03-14 is 3655.75. | 2014-08-14 06:18:14
NQ-201409-GLOBEX [CBV] 1 Min #7: NQ-201406-GLOBEX Open price on 2014-03-14 is 3646.5. | 2014-08-14 06:18:14
NQ-201409-GLOBEX [CBV] 1 Min #7: NQ-201403-GLOBEX price difference to NQ-201406-GLOBEX is -9.25. | 2014-08-14 06:18:14
NQ-201409-GLOBEX [CBV] 1 Min #7: NQ-201406-GLOBEX Open price on 2014-06-13 is 3773. | 2014-08-14 06:18:14
NQ-201409-GLOBEX [CBV] 1 Min #7: NQ-201409-GLOBEX Open price on 2014-06-13 is 3766.5. | 2014-08-14 06:18:14
NQ-201409-GLOBEX [CBV] 1 Min #7: NQ-201406-GLOBEX price difference to NQ-201409-GLOBEX is -6.5. | 2014-08-14 06:18:14
NQ-201409-GLOBEX [CBV] 1 Min #7: Back adjust amount for symbol NQ-201312-GLOBEX is -20.25. | 2014-08-14 06:18:14
NQ-201409-GLOBEX [CBV] 1 Min #7: Back adjust amount for symbol NQ-201403-GLOBEX is -15.75. | 2014-08-14 06:18:14
NQ-201409-GLOBEX [CBV] 1 Min #7: Back adjust amount for symbol NQ-201406-GLOBEX is -6.5. | 2014-08-14 06:18:14
Mapping NQ-201409-GLOBEX to NQU4. Service code: cme | 2014-08-14 06:18:14
Intraday data recording state for symbol NQ-201409-GLOBEX is set to pending. | 2014-08-14 06:18:14
HD Request # 2 | Downloading Intraday chart data for NQ-201409-GLOBEX to the file NQ-201409-GLOBEX.scid. Service: cme | 2014-08-14 06:18:14
HD Request # 2 | Download start Date-Time: 2014-08-13 19:13:54.0 | 2014-08-14 06:18:14
HD Request # 2 | Using server: scdf2.sierracharts.com port 10149 | 2014-08-14 06:18:14
HD Request # 3 | Downloading Historical Daily chart data for NQU14. Starting date: 2014-08-13. Service: ib | 2014-08-14 06:18:14
HD Request # 3 | Using user Barchart Historical data account. | 2014-08-14 06:18:14
HD Request # 3 | Requesting historical Daily data for NQU14 starting at 2014-08-12 | 2014-08-14 06:18:14
Socket (0) | Resolved address ds7.sierracharts.com to IP 8.18.161.133 | 2014-08-14 06:18:14
Socket (1408) | Connected. | 2014-08-14 06:18:14
HD Request # 2 | Sending historical data logon request message. | 2014-08-14 06:18:14
HD Request # 3 | Receiving historical Daily data for NQU14 starting at 2014-08-12 | 2014-08-14 06:18:14
Writing historical Daily data for NQU14 to the file NQU14.dly | 2014-08-14 06:18:14
HD Request # 3 | Received 3 records from 2014-08-12 00:00:00 to 2014-08-14 00:00:00 (3.0 days) and wrote 2 records for NQU14 | 2014-08-14 06:18:14
HD Request # 3 | Daily download COMPLETE for NQU14. Completion time: 0s | 2014-08-14 06:18:14
HD Request # 2 | Requesting Intraday data. Start Date-Time: 2014-08-13 19:13:54. Record interval: 0. Symbol: NQU4 | 2014-08-14 06:18:14
HD Request # 2 | Decompressing data. | 2014-08-14 06:18:15
HD Request # 2 | Receiving Intraday data for NQ-201409-GLOBEX starting at 2014-08-13 19:13:54 | 2014-08-14 06:18:15
HD Request # 2 | Timestamp of first Intraday data file record written: 2014-08-13 19:14:24 | 2014-08-14 06:18:15
HD Request # 2 | Historical data for NQ-201409-GLOBEX is delayed because connection to main data feed is not present. Current data will be received upon connection. | 2014-08-14 06:18:15
Socket (1408) | Shutdown and closed. | 2014-08-14 06:18:15
The network socket for historical data has been closed. | 2014-08-14 06:18:15
HD Request # 2 | Received 21178 records from 2014-08-13 19:13:54 to 2014-08-14 06:07:41 (10.9 hours) and wrote 21177 records for NQ-201409-GLOBEX | 2014-08-14 06:18:15
HD Request # 2 | Intraday download COMPLETE for NQ-201409-GLOBEX. Completion time: 0s | 2014-08-14 06:18:15

Interactive Brokers: Connecting to 127.0.0.1:7496 | 2014-08-14 06:18:31
Socket (1212) | Error received in OnConnect while connecting. Windows error code 10061: No connection could be made because the target machine actively refused it. | 2014-08-14 06:18:32
Socket (1212) | Shutdown and closed. | 2014-08-14 06:18:32
Interactive Brokers | Failed to connect to the data and trade server. | 2014-08-14 06:18:32
Note: Is the Interactive Brokers TWS software running and is it enabled for socket clients? | 2014-08-14 06:18:32
Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. | 2014-08-14 06:18:32
To prevent further connection attempts, select 'File >> Disconnect'. | 2014-08-14 06:18:32
Disconnected from IB. | 2014-08-14 06:18:32
Will reconnect to the server in 5.0 seconds Select File >> Disconnect to prevent further connection attempts. | 2014-08-14 06:18:32
Starting TWS auto-login thread. | 2014-08-14 06:18:35
TWS auto-login thread ending. | 2014-08-14 06:18:35

Interactive Brokers: Connecting to 127.0.0.1:7496 | 2014-08-14 06:18:37
Socket (2320) | Error received in OnConnect while connecting. Windows error code 10061: No connection could be made because the target machine actively refused it. | 2014-08-14 06:18:38
Socket (2320) | Shutdown and closed. | 2014-08-14 06:18:38
Interactive Brokers | Failed to connect to the data and trade server. | 2014-08-14 06:18:38
Note: Is the Interactive Brokers TWS software running and is it enabled for socket clients? | 2014-08-14 06:18:38
Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. | 2014-08-14 06:18:38
To prevent further connection attempts, select 'File >> Disconnect'. | 2014-08-14 06:18:38
Disconnected from IB. | 2014-08-14 06:18:38
Will reconnect to the server in 5.0 seconds Select File >> Disconnect to prevent further connection attempts. | 2014-08-14 06:18:38
Starting TWS auto-login thread. | 2014-08-14 06:18:39
TWS auto-login thread ending. | 2014-08-14 06:18:39
Starting TWS auto-login thread. | 2014-08-14 06:18:43
TWS auto-login thread ending. | 2014-08-14 06:18:43

Interactive Brokers: Connecting to 127.0.0.1:7496 | 2014-08-14 06:18:43
Socket (2704) | Error received in OnConnect while connecting. Windows error code 10061: No connection could be made because the target machine actively refused it. | 2014-08-14 06:18:44
Socket (2704) | Shutdown and closed. | 2014-08-14 06:18:44
Interactive Brokers | Failed to connect to the data and trade server. | 2014-08-14 06:18:44
Note: Is the Interactive Brokers TWS software running and is it enabled for socket clients? | 2014-08-14 06:18:44
Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. | 2014-08-14 06:18:44
To prevent further connection attempts, select 'File >> Disconnect'. | 2014-08-14 06:18:44
Disconnected from IB. | 2014-08-14 06:18:44
Will reconnect to the server in 5.0 seconds Select File >> Disconnect to prevent further connection attempts. | 2014-08-14 06:18:44
Starting TWS auto-login thread. | 2014-08-14 06:18:47
TWS auto-login thread ending. | 2014-08-14 06:18:47

Interactive Brokers: Connecting to 127.0.0.1:7496 | 2014-08-14 06:18:49
Socket (1076) | Error received in OnConnect while connecting. Windows error code 10061: No connection could be made because the target machine actively refused it. | 2014-08-14 06:18:50
Socket (1076) | Shutdown and closed. | 2014-08-14 06:18:50
Interactive Brokers | Failed to connect to the data and trade server. | 2014-08-14 06:18:50
Note: Is the Interactive Brokers TWS software running and is it enabled for socket clients? | 2014-08-14 06:18:50
Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. | 2014-08-14 06:18:50
To prevent further connection attempts, select 'File >> Disconnect'. | 2014-08-14 06:18:50
Disconnected from IB. | 2014-08-14 06:18:50
Will reconnect to the server in 5.0 seconds Select File >> Disconnect to prevent further connection attempts. | 2014-08-14 06:18:50
Starting TWS auto-login thread. | 2014-08-14 06:18:51
TWS auto-login thread ending. | 2014-08-14 06:18:51
Starting TWS auto-login thread. | 2014-08-14 06:18:55
TWS auto-login thread ending. | 2014-08-14 06:18:55

Interactive Brokers: Connecting to 127.0.0.1:7496 | 2014-08-14 06:18:55
Socket (2320) | Error received in OnConnect while connecting. Windows error code 10061: No connection could be made because the target machine actively refused it. | 2014-08-14 06:18:56
Socket (2320) | Shutdown and closed. | 2014-08-14 06:18:56
Interactive Brokers | Failed to connect to the data and trade server. | 2014-08-14 06:18:56
Note: Is the Interactive Brokers TWS software running and is it enabled for socket clients? | 2014-08-14 06:18:56
Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. | 2014-08-14 06:18:56
To prevent further connection attempts, select 'File >> Disconnect'. | 2014-08-14 06:18:56
Disconnected from IB. | 2014-08-14 06:18:56
Will reconnect to the server in 5.0 seconds Select File >> Disconnect to prevent further connection attempts. | 2014-08-14 06:18:56
Starting TWS auto-login thread. | 2014-08-14 06:18:59
TWS auto-login thread ending. | 2014-08-14 06:18:59

Interactive Brokers: Connecting to 127.0.0.1:7496 | 2014-08-14 06:19:01
Socket (2220) | Error received in OnConnect while connecting. Windows error code 10061: No connection could be made because the target machine actively refused it. | 2014-08-14 06:19:02
Socket (2220) | Shutdown and closed. | 2014-08-14 06:19:02
Interactive Brokers | Failed to connect to the data and trade server. | 2014-08-14 06:19:02
Note: Is the Interactive Brokers TWS software running and is it enabled for socket clients? | 2014-08-14 06:19:02
Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. | 2014-08-14 06:19:02
To prevent further connection attempts, select 'File >> Disconnect'. | 2014-08-14 06:19:02
Disconnected from IB. | 2014-08-14 06:19:02
Will reconnect to the server in 5.0 seconds Select File >> Disconnect to prevent further connection attempts. | 2014-08-14 06:19:02
Starting TWS auto-login thread. | 2014-08-14 06:19:03
TWS auto-login thread ending. | 2014-08-14 06:19:03
Starting TWS auto-login thread. | 2014-08-14 06:19:07
TWS auto-login thread ending. | 2014-08-14 06:19:07

Interactive Brokers: Connecting to 127.0.0.1:7496 | 2014-08-14 06:19:07
Socket (1392) | Error received in OnConnect while connecting. Windows error code 10061: No connection could be made because the target machine actively refused it. | 2014-08-14 06:19:08
Socket (1392) | Shutdown and closed. | 2014-08-14 06:19:08
Interactive Brokers | Failed to connect to the data and trade server. | 2014-08-14 06:19:08
Note: Is the Interactive Brokers TWS software running and is it enabled for socket clients? | 2014-08-14 06:19:08
Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. | 2014-08-14 06:19:08
To prevent further connection attempts, select 'File >> Disconnect'. | 2014-08-14 06:19:08
Disconnected from IB. | 2014-08-14 06:19:08
Will reconnect to the server in 5.0 seconds Select File >> Disconnect to prevent further connection attempts. | 2014-08-14 06:19:08
Starting TWS auto-login thread. | 2014-08-14 06:19:11
TWS auto-login thread ending. | 2014-08-14 06:19:11

Interactive Brokers: Connecting to 127.0.0.1:7496 | 2014-08-14 06:19:13
Socket (2524) | Error received in OnConnect while connecting. Windows error code 10061: No connection could be made because the target machine actively refused it. | 2014-08-14 06:19:14
Socket (2524) | Shutdown and closed. | 2014-08-14 06:19:14
Interactive Brokers | Failed to connect to the data and trade server. | 2014-08-14 06:19:14
Note: Is the Interactive Brokers TWS software running and is it enabled for socket clients? | 2014-08-14 06:19:14
Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. | 2014-08-14 06:19:14
To prevent further connection attempts, select 'File >> Disconnect'. | 2014-08-14 06:19:14
Disconnected from IB. | 2014-08-14 06:19:14
Will reconnect to the server in 5.0 seconds Select File >> Disconnect to prevent further connection attempts. | 2014-08-14 06:19:14
Starting TWS auto-login thread. | 2014-08-14 06:19:15
TWS auto-login thread ending. | 2014-08-14 06:19:15
Starting TWS auto-login thread. | 2014-08-14 06:19:19
TWS auto-login thread ending. | 2014-08-14 06:19:19

Interactive Brokers: Connecting to 127.0.0.1:7496 | 2014-08-14 06:19:19
Socket (2524) | Error received in OnConnect while connecting. Windows error code 10061: No connection could be made because the target machine actively refused it. | 2014-08-14 06:19:20
Socket (2524) | Shutdown and closed. | 2014-08-14 06:19:20
Interactive Brokers | Failed to connect to the data and trade server. | 2014-08-14 06:19:20
Note: Is the Interactive Brokers TWS software running and is it enabled for socket clients? | 2014-08-14 06:19:20
Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. | 2014-08-14 06:19:20
To prevent further connection attempts, select 'File >> Disconnect'. | 2014-08-14 06:19:20
Disconnected from IB. | 2014-08-14 06:19:20
Will reconnect to the server in 5.0 seconds Select File >> Disconnect to prevent further connection attempts. | 2014-08-14 06:19:20
Starting TWS auto-login thread. | 2014-08-14 06:19:23
TWS auto-login thread ending. | 2014-08-14 06:19:23

Interactive Brokers: Connecting to 127.0.0.1:7496 | 2014-08-14 06:19:25
Socket (2172) | Error received in OnConnect while connecting. Windows error code 10061: No connection could be made because the target machine actively refused it. | 2014-08-14 06:19:26
Socket (2172) | Shutdown and closed. | 2014-08-14 06:19:26
Interactive Brokers | Failed to connect to the data and trade server. | 2014-08-14 06:19:26
Note: Is the Interactive Brokers TWS software running and is it enabled for socket clients? | 2014-08-14 06:19:26
Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. | 2014-08-14 06:19:26
To prevent further connection attempts, select 'File >> Disconnect'. | 2014-08-14 06:19:26
Disconnected from IB. | 2014-08-14 06:19:26
Will reconnect to the server in 5.0 seconds Select File >> Disconnect to prevent further connection attempts. | 2014-08-14 06:19:26
Starting TWS auto-login thread. | 2014-08-14 06:19:27
TWS auto-login thread ending. | 2014-08-14 06:19:27
Starting TWS auto-login thread. | 2014-08-14 06:19:31
TWS auto-login thread ending. | 2014-08-14 06:19:31

Interactive Brokers: Connecting to 127.0.0.1:7496 | 2014-08-14 06:19:31
Socket (2504) | Error received in OnConnect while connecting. Windows error code 10061: No connection could be made because the target machine actively refused it. | 2014-08-14 06:19:32
Socket (2504) | Shutdown and closed. | 2014-08-14 06:19:32
Interactive Brokers | Failed to connect to the data and trade server. | 2014-08-14 06:19:32
Note: Is the Interactive Brokers TWS software running and is it enabled for socket clients? | 2014-08-14 06:19:33
Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. | 2014-08-14 06:19:33
To prevent further connection attempts, select 'File >> Disconnect'. | 2014-08-14 06:19:33
Disconnected from IB. | 2014-08-14 06:19:33
Will reconnect to the server in 5.0 seconds Select File >> Disconnect to prevent further connection attempts. | 2014-08-14 06:19:33
Starting TWS auto-login thread. | 2014-08-14 06:19:35
TWS auto-login thread ending. | 2014-08-14 06:19:35

Interactive Brokers: Connecting to 127.0.0.1:7496 | 2014-08-14 06:19:38
Socket (2504) | Error received in OnConnect while connecting. Windows error code 10061: No connection could be made because the target machine actively refused it. | 2014-08-14 06:19:39
Socket (2504) | Shutdown and closed. | 2014-08-14 06:19:39
Interactive Brokers | Failed to connect to the data and trade server. | 2014-08-14 06:19:39
Note: Is the Interactive Brokers TWS software running and is it enabled for socket clients? | 2014-08-14 06:19:39
Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. | 2014-08-14 06:19:39
To prevent further connection attempts, select 'File >> Disconnect'. | 2014-08-14 06:19:39
Disconnected from IB. | 2014-08-14 06:19:39
Will reconnect to the server in 5.0 seconds Select File >> Disconnect to prevent further connection attempts. | 2014-08-14 06:19:39
Starting TWS auto-login thread. | 2014-08-14 06:19:39
TWS auto-login thread ending. | 2014-08-14 06:19:39
Starting TWS auto-login thread. | 2014-08-14 06:19:43
TWS auto-login thread ending. | 2014-08-14 06:19:43

Interactive Brokers: Connecting to 127.0.0.1:7496 | 2014-08-14 06:19:44
Socket (852) | Error received in OnConnect while connecting. Windows error code 10061: No connection could be made because the target machine actively refused it. | 2014-08-14 06:19:45
Socket (852) | Shutdown and closed. | 2014-08-14 06:19:45
Interactive Brokers | Failed to connect to the data and trade server. | 2014-08-14 06:19:45
Note: Is the Interactive Brokers TWS software running and is it enabled for socket clients? | 2014-08-14 06:19:45
Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. | 2014-08-14 06:19:45
To prevent further connection attempts, select 'File >> Disconnect'. | 2014-08-14 06:19:45
Disconnected from IB. | 2014-08-14 06:19:45
Will reconnect to the server in 5.0 seconds Select File >> Disconnect to prevent further connection attempts. | 2014-08-14 06:19:45
Starting TWS auto-login thread. | 2014-08-14 06:19:47
TWS auto-login thread ending. | 2014-08-14 06:19:47

Interactive Brokers: Connecting to 127.0.0.1:7496 | 2014-08-14 06:19:50
Socket (2484) | Error received in OnConnect while connecting. Windows error code 10061: No connection could be made because the target machine actively refused it. | 2014-08-14 06:19:51
Socket (2484) | Shutdown and closed. | 2014-08-14 06:19:51
Interactive Brokers | Failed to connect to the data and trade server. | 2014-08-14 06:19:51
Note: Is the Interactive Brokers TWS software running and is it enabled for socket clients? | 2014-08-14 06:19:51
Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. | 2014-08-14 06:19:51
To prevent further connection attempts, select 'File >> Disconnect'. | 2014-08-14 06:19:51
Disconnected from IB. | 2014-08-14 06:19:51
Will reconnect to the server in 5.0 seconds Select File >> Disconnect to prevent further connection attempts. | 2014-08-14 06:19:51
Starting TWS auto-login thread. | 2014-08-14 06:19:51
TWS auto-login thread ending. | 2014-08-14 06:19:51
Starting TWS auto-login thread. | 2014-08-14 06:19:55
TWS auto-login thread ending. | 2014-08-14 06:19:55

Interactive Brokers: Connecting to 127.0.0.1:7496 | 2014-08-14 06:19:56
Socket (2392) | Error received in OnConnect while connecting. Windows error code 10061: No connection could be made because the target machine actively refused it. | 2014-08-14 06:19:57
Socket (2392) | Shutdown and closed. | 2014-08-14 06:19:57
Interactive Brokers | Failed to connect to the data and trade server. | 2014-08-14 06:19:57
Note: Is the Interactive Brokers TWS software running and is it enabled for socket clients? | 2014-08-14 06:19:57
Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. | 2014-08-14 06:19:57
To prevent further connection attempts, select 'File >> Disconnect'. | 2014-08-14 06:19:57
Disconnected from IB. | 2014-08-14 06:19:57
Will reconnect to the server in 5.0 seconds Select File >> Disconnect to prevent further connection attempts. | 2014-08-14 06:19:57
Starting TWS auto-login thread. | 2014-08-14 06:19:59
TWS auto-login thread ending. | 2014-08-14 06:19:59

Interactive Brokers: Connecting to 127.0.0.1:7496 | 2014-08-14 06:20:02
Socket (2392) | Error received in OnConnect while connecting. Windows error code 10061: No connection could be made because the target machine actively refused it. | 2014-08-14 06:20:03
Socket (2392) | Shutdown and closed. | 2014-08-14 06:20:03
Interactive Brokers | Failed to connect to the data and trade server. | 2014-08-14 06:20:03
Note: Is the Interactive Brokers TWS software running and is it enabled for socket clients? | 2014-08-14 06:20:03
Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. | 2014-08-14 06:20:03
To prevent further connection attempts, select 'File >> Disconnect'. | 2014-08-14 06:20:03
Disconnected from IB. | 2014-08-14 06:20:03
Will reconnect to the server in 5.0 seconds Select File >> Disconnect to prevent further connection attempts. | 2014-08-14 06:20:03
Starting TWS auto-login thread. | 2014-08-14 06:20:03
TWS auto-login thread ending. | 2014-08-14 06:20:03
Starting TWS auto-login thread. | 2014-08-14 06:20:07
TWS auto-login thread ending. | 2014-08-14 06:20:07

Interactive Brokers: Connecting to 127.0.0.1:7496 | 2014-08-14 06:20:08
Socket (2392) | Error received in OnConnect while connecting. Windows error code 10061: No connection could be made because the target machine actively refused it. | 2014-08-14 06:20:09
Socket (2392) | Shutdown and closed. | 2014-08-14 06:20:09
Interactive Brokers | Failed to connect to the data and trade server. | 2014-08-14 06:20:09
Note: Is the Interactive Brokers TWS software running and is it enabled for socket clients? | 2014-08-14 06:20:09
Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. | 2014-08-14 06:20:09
To prevent further connection attempts, select 'File >> Disconnect'. | 2014-08-14 06:20:09
Disconnected from IB. | 2014-08-14 06:20:09
Will reconnect to the server in 5.0 seconds Select File >> Disconnect to prevent further connection attempts. | 2014-08-14 06:20:09
Starting TWS auto-login thread. | 2014-08-14 06:20:11
TWS auto-login thread ending. | 2014-08-14 06:20:11

Interactive Brokers: Connecting to 127.0.0.1:7496 | 2014-08-14 06:20:14
Starting TWS auto-login thread. | 2014-08-14 06:20:15
Socket (2392) | Error received in OnConnect while connecting. Windows error code 10061: No connection could be made because the target machine actively refused it. | 2014-08-14 06:20:15
TWS auto-login thread ending. | 2014-08-14 06:20:15
Socket (2392) | Shutdown and closed. | 2014-08-14 06:20:15
Interactive Brokers | Failed to connect to the data and trade server. | 2014-08-14 06:20:15
Note: Is the Interactive Brokers TWS software running and is it enabled for socket clients? | 2014-08-14 06:20:15
Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. | 2014-08-14 06:20:15
To prevent further connection attempts, select 'File >> Disconnect'. | 2014-08-14 06:20:15
Disconnected from IB. | 2014-08-14 06:20:15
Will reconnect to the server in 5.0 seconds Select File >> Disconnect to prevent further connection attempts. | 2014-08-14 06:20:15
Starting TWS auto-login thread. | 2014-08-14 06:20:19
TWS auto-login thread ending. | 2014-08-14 06:20:19

Interactive Brokers: Connecting to 127.0.0.1:7496 | 2014-08-14 06:20:20
Socket (2220) | Error received in OnConnect while connecting. Windows error code 10061: No connection could be made because the target machine actively refused it. | 2014-08-14 06:20:21
Socket (2220) | Shutdown and closed. | 2014-08-14 06:20:21
Interactive Brokers | Failed to connect to the data and trade server. | 2014-08-14 06:20:21
Note: Is the Interactive Brokers TWS software running and is it enabled for socket clients? | 2014-08-14 06:20:21
Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. | 2014-08-14 06:20:21
To prevent further connection attempts, select 'File >> Disconnect'. | 2014-08-14 06:20:21
Disconnected from IB. | 2014-08-14 06:20:21
Will reconnect to the server in 5.0 seconds Select File >> Disconnect to prevent further connection attempts. | 2014-08-14 06:20:21
Starting TWS auto-login thread. | 2014-08-14 06:20:23
TWS auto-login thread ending. | 2014-08-14 06:20:23

Interactive Brokers: Connecting to 127.0.0.1:7496 | 2014-08-14 06:20:26
Starting TWS auto-login thread. | 2014-08-14 06:20:27
TWS auto-login thread ending. | 2014-08-14 06:20:27
Socket (2160) | Error received in OnConnect while connecting. Windows error code 10061: No connection could be made because the target machine actively refused it. | 2014-08-14 06:20:27
Socket (2160) | Shutdown and closed. | 2014-08-14 06:20:27
Interactive Brokers | Failed to connect to the data and trade server. | 2014-08-14 06:20:27
Note: Is the Interactive Brokers TWS software running and is it enabled for socket clients? | 2014-08-14 06:20:27
Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. | 2014-08-14 06:20:27
To prevent further connection attempts, select 'File >> Disconnect'. | 2014-08-14 06:20:27
Disconnected from IB. | 2014-08-14 06:20:27
Will reconnect to the server in 5.0 seconds Select File >> Disconnect to prevent further connection attempts. | 2014-08-14 06:20:27
Starting TWS auto-login thread. | 2014-08-14 06:20:31
TWS auto-login thread ending. | 2014-08-14 06:20:31

Interactive Brokers: Connecting to 127.0.0.1:7496 | 2014-08-14 06:20:32
Socket (2060) | Error received in OnConnect while connecting. Windows error code 10061: No connection could be made because the target machine actively refused it. | 2014-08-14 06:20:33
Socket (2060) | Shutdown and closed. | 2014-08-14 06:20:33
Interactive Brokers | Failed to connect to the data and trade server. | 2014-08-14 06:20:33
Note: Is the Interactive Brokers TWS software running and is it enabled for socket clients? | 2014-08-14 06:20:33
Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. | 2014-08-14 06:20:33
To prevent further connection attempts, select 'File >> Disconnect'. | 2014-08-14 06:20:33
Disconnected from IB. | 2014-08-14 06:20:33
Will reconnect to the server in 5.0 seconds Select File >> Disconnect to prevent further connection attempts. | 2014-08-14 06:20:33
Starting TWS auto-login thread. | 2014-08-14 06:20:35
TWS auto-login thread ending. | 2014-08-14 06:20:35

Interactive Brokers: Connecting to 127.0.0.1:7496 | 2014-08-14 06:20:38
Starting TWS auto-login thread. | 2014-08-14 06:20:39
TWS auto-login thread ending. | 2014-08-14 06:20:39
Socket (2172) | Error received in OnConnect while connecting. Windows error code 10061: No connection could be made because the target machine actively refused it. | 2014-08-14 06:20:39
Socket (2172) | Shutdown and closed. | 2014-08-14 06:20:39
Interactive Brokers | Failed to connect to the data and trade server. | 2014-08-14 06:20:39
Note: Is the Interactive Brokers TWS software running and is it enabled for socket clients? | 2014-08-14 06:20:39
Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. | 2014-08-14 06:20:39
To prevent further connection attempts, select 'File >> Disconnect'. | 2014-08-14 06:20:39
Disconnected from IB. | 2014-08-14 06:20:39
Will reconnect to the server in 5.0 seconds Select File >> Disconnect to prevent further connection attempts. | 2014-08-14 06:20:39
Starting TWS auto-login thread. | 2014-08-14 06:20:43
TWS auto-login thread ending. | 2014-08-14 06:20:43

Interactive Brokers: Connecting to 127.0.0.1:7496 | 2014-08-14 06:20:44
Socket (2172) | Error received in OnConnect while connecting. Windows error code 10061: No connection could be made because the target machine actively refused it. | 2014-08-14 06:20:45
Socket (2172) | Shutdown and closed. | 2014-08-14 06:20:45
Interactive Brokers | Failed to connect to the data and trade server. | 2014-08-14 06:20:45
Note: Is the Interactive Brokers TWS software running and is it enabled for socket clients? | 2014-08-14 06:20:45
Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. | 2014-08-14 06:20:45
To prevent further connection attempts, select 'File >> Disconnect'. | 2014-08-14 06:20:45
Disconnected from IB. | 2014-08-14 06:20:45
Will reconnect to the server in 5.0 seconds Select File >> Disconnect to prevent further connection attempts. | 2014-08-14 06:20:45
Starting TWS auto-login thread. | 2014-08-14 06:20:47
TWS auto-login thread ending. | 2014-08-14 06:20:47

Interactive Brokers: Connecting to 127.0.0.1:7496 | 2014-08-14 06:20:50
Starting TWS auto-login thread. | 2014-08-14 06:20:51
TWS auto-login thread ending. | 2014-08-14 06:20:51
Socket (2172) | Error received in OnConnect while connecting. Windows error code 10061: No connection could be made because the target machine actively refused it. | 2014-08-14 06:20:51
Socket (2172) | Shutdown and closed. | 2014-08-14 06:20:51
Interactive Brokers | Failed to connect to the data and trade server. | 2014-08-14 06:20:51
Note: Is the Interactive Brokers TWS software running and is it enabled for socket clients? | 2014-08-14 06:20:51
Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. | 2014-08-14 06:20:51
To prevent further connection attempts, select 'File >> Disconnect'. | 2014-08-14 06:20:51
Disconnected from IB. | 2014-08-14 06:20:51
Will reconnect to the server in 5.0 seconds Select File >> Disconnect to prevent further connection attempts. | 2014-08-14 06:20:51
Starting TWS auto-login thread. | 2014-08-14 06:20:55
TWS auto-login thread ending. | 2014-08-14 06:20:55

Interactive Brokers: Connecting to 127.0.0.1:7496 | 2014-08-14 06:20:56
Socket (2280) | Error received in OnConnect while connecting. Windows error code 10061: No connection could be made because the target machine actively refused it. | 2014-08-14 06:20:57
Socket (2280) | Shutdown and closed. | 2014-08-14 06:20:57
Interactive Brokers | Failed to connect to the data and trade server. | 2014-08-14 06:20:57
Note: Is the Interactive Brokers TWS software running and is it enabled for socket clients? | 2014-08-14 06:20:57
Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. | 2014-08-14 06:20:57
To prevent further connection attempts, select 'File >> Disconnect'. | 2014-08-14 06:20:57
Disconnected from IB. | 2014-08-14 06:20:57
Will reconnect to the server in 5.0 seconds Select File >> Disconnect to prevent further connection attempts. | 2014-08-14 06:20:57
Starting TWS auto-login thread. | 2014-08-14 06:20:59
TWS auto-login thread ending. | 2014-08-14 06:20:59

Interactive Brokers: Connecting to 127.0.0.1:7496 | 2014-08-14 06:21:02
Starting TWS auto-login thread. | 2014-08-14 06:21:03
TWS auto-login thread ending. | 2014-08-14 06:21:03
Socket (2172) | Error received in OnConnect while connecting. Windows error code 10061: No connection could be made because the target machine actively refused it. | 2014-08-14 06:21:03
Socket (2172) | Shutdown and closed. | 2014-08-14 06:21:03
Interactive Brokers | Failed to connect to the data and trade server. | 2014-08-14 06:21:03
Note: Is the Interactive Brokers TWS software running and is it enabled for socket clients? | 2014-08-14 06:21:03
Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. | 2014-08-14 06:21:03
To prevent further connection attempts, select 'File >> Disconnect'. | 2014-08-14 06:21:03
Disconnected from IB. | 2014-08-14 06:21:03
Will reconnect to the server in 5.0 seconds Select File >> Disconnect to prevent further connection attempts. | 2014-08-14 06:21:03
Starting TWS auto-login thread. | 2014-08-14 06:21:07
TWS auto-login thread ending. | 2014-08-14 06:21:07

Interactive Brokers: Connecting to 127.0.0.1:7496 | 2014-08-14 06:21:08
Socket (2328) | Error received in OnConnect while connecting. Windows error code 10061: No connection could be made because the target machine actively refused it. | 2014-08-14 06:21:09
Socket (2328) | Shutdown and closed. | 2014-08-14 06:21:09
Interactive Brokers | Failed to connect to the data and trade server. | 2014-08-14 06:21:09
Note: Is the Interactive Brokers TWS software running and is it enabled for socket clients? | 2014-08-14 06:21:09
Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. | 2014-08-14 06:21:09
To prevent further connection attempts, select 'File >> Disconnect'. | 2014-08-14 06:21:09
Disconnected from IB. | 2014-08-14 06:21:09
Will reconnect to the server in 5.0 seconds Select File >> Disconnect to prevent further connection attempts. | 2014-08-14 06:21:09
Starting TWS auto-login thread. | 2014-08-14 06:21:11
TWS auto-login thread ending. | 2014-08-14 06:21:11

Interactive Brokers: Connecting to 127.0.0.1:7496 | 2014-08-14 06:21:14
Starting TWS auto-login thread. | 2014-08-14 06:21:15
TWS auto-login thread ending. | 2014-08-14 06:21:15
Socket (2324) | Error received in OnConnect while connecting. Windows error code 10061: No connection could be made because the target machine actively refused it. | 2014-08-14 06:21:15
Socket (2324) | Shutdown and closed. | 2014-08-14 06:21:15
Interactive Brokers | Failed to connect to the data and trade server. | 2014-08-14 06:21:15
Note: Is the Interactive Brokers TWS software running and is it enabled for socket clients? | 2014-08-14 06:21:15
Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. | 2014-08-14 06:21:15
To prevent further connection attempts, select 'File >> Disconnect'. | 2014-08-14 06:21:15
Disconnected from IB. | 2014-08-14 06:21:15
Will reconnect to the server in 5.0 seconds Select File >> Disconnect to prevent further connection attempts. | 2014-08-14 06:21:15
Starting TWS auto-login thread. | 2014-08-14 06:21:19
TWS auto-login thread ending. | 2014-08-14 06:21:19

Interactive Brokers: Connecting to 127.0.0.1:7496 | 2014-08-14 06:21:20
Socket (1048) | Error received in OnConnect while connecting. Windows error code 10061: No connection could be made because the target machine actively refused it. | 2014-08-14 06:21:21
Socket (1048) | Shutdown and closed. | 2014-08-14 06:21:21
Interactive Brokers | Failed to connect to the data and trade server. | 2014-08-14 06:21:21
Note: Is the Interactive Brokers TWS software running and is it enabled for socket clients? | 2014-08-14 06:21:21
Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. | 2014-08-14 06:21:21
To prevent further connection attempts, select 'File >> Disconnect'. | 2014-08-14 06:21:21
Disconnected from IB. | 2014-08-14 06:21:22
Will reconnect to the server in 5.0 seconds Select File >> Disconnect to prevent further connection attempts. | 2014-08-14 06:21:22
Starting TWS auto-login thread. | 2014-08-14 06:21:23
TWS auto-login thread ending. | 2014-08-14 06:21:23

Interactive Brokers: Connecting to 127.0.0.1:7496 | 2014-08-14 06:21:27
Starting TWS auto-login thread. | 2014-08-14 06:21:27
TWS auto-login thread ending. | 2014-08-14 06:21:27
Socket (2152) | Error received in OnConnect while connecting. Windows error code 10061: No connection could be made because the target machine actively refused it. | 2014-08-14 06:21:28
Socket (2152) | Shutdown and closed. | 2014-08-14 06:21:28
Interactive Brokers | Failed to connect to the data and trade server. | 2014-08-14 06:21:28
Note: Is the Interactive Brokers TWS software running and is it enabled for socket clients? | 2014-08-14 06:21:28
Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. | 2014-08-14 06:21:28
To prevent further connection attempts, select 'File >> Disconnect'. | 2014-08-14 06:21:28
Disconnected from IB. | 2014-08-14 06:21:28
Will reconnect to the server in 3.0 minutes Select File >> Disconnect to prevent further connection attempts. | 2014-08-14 06:21:28
Starting TWS auto-login thread. | 2014-08-14 06:21:31
TWS auto-login thread ending. | 2014-08-14 06:21:31
Starting TWS auto-login thread. | 2014-08-14 06:21:35
TWS auto-login thread ending. | 2014-08-14 06:21:35
Starting TWS auto-login thread. | 2014-08-14 06:21:39
TWS auto-login thread ending. | 2014-08-14 06:21:39
Starting TWS auto-login thread. | 2014-08-14 06:21:43
TWS auto-login thread ending. | 2014-08-14 06:21:43
Starting TWS auto-login thread. | 2014-08-14 06:21:47
TWS auto-login thread ending. | 2014-08-14 06:21:47
Starting TWS auto-login thread. | 2014-08-14 06:21:51
TWS auto-login thread ending. | 2014-08-14 06:21:51

Interactive Brokers: Connecting to 127.0.0.1:7496 | 2014-08-14 06:24:28
Socket (2316) | Error received in OnConnect while connecting. Windows error code 10061: No connection could be made because the target machine actively refused it. | 2014-08-14 06:24:29
Socket (2316) | Shutdown and closed. | 2014-08-14 06:24:29
Interactive Brokers | Failed to connect to the data and trade server. | 2014-08-14 06:24:29
Note: Is the Interactive Brokers TWS software running and is it enabled for socket clients? | 2014-08-14 06:24:29
Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. | 2014-08-14 06:24:29
To prevent further connection attempts, select 'File >> Disconnect'. | 2014-08-14 06:24:29
Disconnected from IB. | 2014-08-14 06:24:29
Will reconnect to the server in 3.0 minutes Select File >> Disconnect to prevent further connection attempts. | 2014-08-14 06:24:29
Starting TWS auto-login thread. | 2014-08-14 06:25:51
TWS auto-login thread ending. | 2014-08-14 06:25:51

Interactive Brokers: Connecting to 127.0.0.1:7496 | 2014-08-14 06:27:29
Socket (2744) | Error received in OnConnect while connecting. Windows error code 10061: No connection could be made because the target machine actively refused it. | 2014-08-14 06:27:30
Socket (2744) | Shutdown and closed. | 2014-08-14 06:27:30
Interactive Brokers | Failed to connect to the data and trade server. | 2014-08-14 06:27:30
Note: Is the Interactive Brokers TWS software running and is it enabled for socket clients? | 2014-08-14 06:27:30
Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. | 2014-08-14 06:27:30
To prevent further connection attempts, select 'File >> Disconnect'. | 2014-08-14 06:27:30
Disconnected from IB. | 2014-08-14 06:27:30
Will reconnect to the server in 3.0 minutes Select File >> Disconnect to prevent further connection attempts. | 2014-08-14 06:27:30
File >> Disconnect selected. | 2014-08-14 06:28:35
Disconnected from IB. | 2014-08-14 06:28:35

[2014-08-14 16:12:36]
Sierra Chart Engineering - Posts: 104368
You are having a problem connecting to Interactive Brokers Trader Workstation. Therefore, refer to step 22 here:
http://www.sierrachart.com/index.php?page=doc/IB.php#SetupInstructions
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service:
Sierra Chart Teton Futures Order Routing
Date Time Of Last Edit: 2014-08-14 16:12:47
[2014-08-15 01:25:51]
User48202 - Posts: 10
have tried to follow all directions carefully - problem with connection persists. Please find new message log. Thank You

Software version: 1173 | 2014-08-14 17:33:32
Usage end date: 2015-07-07 | 2014-08-14 17:33:32
Enabled for: Advanced Features. | 2014-08-14 17:33:32
Enabled for: Sierra Chart Historical Data Service. | 2014-08-14 17:33:32
Enabled for: Sierra Chart Real-Time Exchange Data Feed. | 2014-08-14 17:33:32
Enabled for: CME, CBOT, NYMEX, COMEX exchanges for trading accounts. | 2014-08-14 17:33:32
Received 1 data feed usernames. | 2014-08-14 17:33:32
Allow Support for Sierra Chart Data Feeds is enabled. | 2014-08-14 17:33:32
Active service: Interactive Brokers | 2014-08-14 17:33:32
Time Zone: -07:00:00 (PST-08PDT+01,M3.2.0/02:00,M11.1.0/02:00) | 2014-08-14 17:33:32
2014-08-14 17:33:32 Local computer clock time | 2014-08-14 17:33:32
2014-08-15 00:33:32 GMT time | 2014-08-14 17:33:32
2014-08-14 17:33:32 Time zone adjusted time | 2014-08-14 17:33:32
Time difference to server time: 20 seconds. | 2014-08-14 17:33:32
Program path: C:\SierraChart\ | 2014-08-14 17:33:32
Data Files path: C:\SierraChart\Data\ | 2014-08-14 17:33:32
OS Version Number: 6.2 | 2014-08-14 17:33:32

(Portion of log removed by support)

Interactive Brokers: Connecting to 127.0.0.1:7496 | 2014-08-14 18:21:08
Socket (2688) | Error received in OnConnect while connecting. Windows error code 10061: No connection could be made because the target machine actively refused it. | 2014-08-14 18:21:09
Socket (2688) | Shutdown and closed. | 2014-08-14 18:21:09
Interactive Brokers | Failed to connect to the data and trade server. | 2014-08-14 18:21:09
Note: Is the Interactive Brokers TWS software running and is it enabled for socket clients? | 2014-08-14 18:21:09
Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. | 2014-08-14 18:21:09
To prevent further connection attempts, select 'File >> Disconnect'. | 2014-08-14 18:21:09
Disconnected from IB. | 2014-08-14 18:21:09
Will reconnect to the server in 3.0 minutes Select File >> Disconnect to prevent further connection attempts. | 2014-08-14 18:21:09
File >> Disconnect selected. | 2014-08-14 18:21:20
Disconnected from IB. | 2014-08-14 18:21:20

Date Time Of Last Edit: 2014-08-15 02:07:00
[2014-08-15 02:20:42]
Sierra Chart Engineering - Posts: 104368
Problem resolved with remote assistance.
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service:
Sierra Chart Teton Futures Order Routing

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