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Post From: Live SC Tick Data Not Loading in Real Time

[2014-08-15 01:25:51]
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User48202 - Posts: 10
have tried to follow all directions carefully - problem with connection persists. Please find new message log. Thank You

Software version: 1173 | 2014-08-14 17:33:32
Usage end date: 2015-07-07 | 2014-08-14 17:33:32
Enabled for: Advanced Features. | 2014-08-14 17:33:32
Enabled for: Sierra Chart Historical Data Service. | 2014-08-14 17:33:32
Enabled for: Sierra Chart Real-Time Exchange Data Feed. | 2014-08-14 17:33:32
Enabled for: CME, CBOT, NYMEX, COMEX exchanges for trading accounts. | 2014-08-14 17:33:32
Received 1 data feed usernames. | 2014-08-14 17:33:32
Allow Support for Sierra Chart Data Feeds is enabled. | 2014-08-14 17:33:32
Active service: Interactive Brokers | 2014-08-14 17:33:32
Time Zone: -07:00:00 (PST-08PDT+01,M3.2.0/02:00,M11.1.0/02:00) | 2014-08-14 17:33:32
2014-08-14 17:33:32 Local computer clock time | 2014-08-14 17:33:32
2014-08-15 00:33:32 GMT time | 2014-08-14 17:33:32
2014-08-14 17:33:32 Time zone adjusted time | 2014-08-14 17:33:32
Time difference to server time: 20 seconds. | 2014-08-14 17:33:32
Program path: C:\SierraChart\ | 2014-08-14 17:33:32
Data Files path: C:\SierraChart\Data\ | 2014-08-14 17:33:32
OS Version Number: 6.2 | 2014-08-14 17:33:32

(Portion of log removed by support)

Interactive Brokers: Connecting to 127.0.0.1:7496 | 2014-08-14 18:21:08
Socket (2688) | Error received in OnConnect while connecting. Windows error code 10061: No connection could be made because the target machine actively refused it. | 2014-08-14 18:21:09
Socket (2688) | Shutdown and closed. | 2014-08-14 18:21:09
Interactive Brokers | Failed to connect to the data and trade server. | 2014-08-14 18:21:09
Note: Is the Interactive Brokers TWS software running and is it enabled for socket clients? | 2014-08-14 18:21:09
Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. | 2014-08-14 18:21:09
To prevent further connection attempts, select 'File >> Disconnect'. | 2014-08-14 18:21:09
Disconnected from IB. | 2014-08-14 18:21:09
Will reconnect to the server in 3.0 minutes Select File >> Disconnect to prevent further connection attempts. | 2014-08-14 18:21:09
File >> Disconnect selected. | 2014-08-14 18:21:20
Disconnected from IB. | 2014-08-14 18:21:20
Date Time Of Last Edit: 2014-08-15 02:07:00