Home >> Support Board

Support Board

Date/Time: Fri, 03 May 2024 00:47:10 +0000

How to Post a Message for Support

changed broker from Infinity to Clear Edge

View Count: 263

[2024-02-09 15:45:28] #1 [Go To First Post]
User161159 - Posts: 41
I have made payment to Sierra charts so should be good there. I have changed brokers but I am still getting delayed data I am struggling to get my charts going please help Sam

[2024-02-09 16:03:19] #2 [Go To First Post]
John - SC Support - Posts: 31334
You have not made a connection to your new brokerage account. Your "Verified Until" date is currently showing as "2023-12-31". If you were setup with Edge Clear to use the Teton Order Routing Service, then follow the instructions at the following link starting at Step #6: Sierra Chart Teton Futures Order Routing: Setup Instructions For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing

[2024-02-09 16:48:23] #3 [Go To First Post]
User161159 - Posts: 41
how do I connect to ne brokerage account?

[2024-02-09 16:48:36] #4 [Go To First Post]
User161159 - Posts: 41
new

[2024-02-09 18:05:24] #5 [Go To First Post]
John - SC Support - Posts: 31334
Follow the instructions at the following link starting at Step #6: Sierra Chart Teton Futures Order Routing: Setup Instructions For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing

[2024-02-10 02:04:23] #6 [Go To First Post]
User161159 - Posts: 41
on Sierra charts I am getting the link to "connect to data feed" disabled. My broker at Clear Edge says I need to sign agreements and make right selections in Sierra charts. I am getting bounced between Clear edge and Support here. All this time, my issue persists. please help.

[2024-02-10 03:02:50] #7 [Go To First Post]
Sierra_Chart Engineering - Posts: 14187
At this time, everything you need with your account is activated and you have successfully connected to Teton. So the next step is for us to look at a particular issue with an individual symbol. Follow the instructions here to clear the Message Log: Message Log: Clearing the Message Log Close all of the Chartbooks with "File >> Close All Chartbooks". Open a single chart for the symbol you have an issue with through "File >> Find Symbol". Tell us that symbol of the chart. Tell us about one symbol only. Disconnect from the data feed with "File >> Disconnect". Connect to the data feed with "File >> Connect to Data Feed". After the connection and after about 10 seconds, provide a copy of the Message Log following these instructions: Support Board Posting Information: How to Post Your Message Log (Required In Some Cases) We will then determine what the problem is. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing

[2024-02-12 15:00:40] #8 [Go To First Post]
User161159 - Posts: 41
thank you for guiding. I am getting live feed now. I do have 2 issues I need your help with 1. what is symbol for micro emini ? 2. how do I trade a) live b) sim Thanks Sam

[2024-02-12 20:20:31] #9 [Go To First Post]
John - SC Support - Posts: 31334
1. The symbols are different depending on what service you are set to. It is always best to use the "File >> Find Symbol" to get the correct symbol for your service. Refer to the following: File Menu: Find Symbol (File) For the Micro E-Mini when you are connected to the Teton Order Routing Service, the symbol would be MESH24_FUT_CME 2. To trade live, make sure you have your connection to your trading service setup properly in your Data/Trade Service Settings, and then make sure the option for "Trade >> Trade Simulation Mode On" does NOT have a checkmark next to it (this means you are in live trading mode). To trade in Simulation mode, it's the opposite of the above. Make sure the option for "Trade >> Trade Simulation Mode" HAS a checkmark next to it. Refer to the following: Trade Simulation: Using Trade Simulation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing

To post a message in this thread, you need to log in with your Sierra Chart account: