Home >> Support Board

Support Board

Date/Time: Mon, 29 Apr 2024 09:29:17 +0000

How to Post a Message for Support

Delayed quotes

View Count: 316

[2024-02-02 13:51:35] #1 [Go To First Post]
User409644 - Posts: 39
Hi, I made a payment 2 days ago, to reactivate my denali and usage time account, but I am still on delayed quotes. Can you assist please?

[2024-02-02 16:45:24] #2 [Go To First Post]
John - SC Support - Posts: 31159
You have not connected to your live, funded, futures trading account recently. Your "Verified Until" date is showing as "2024-01-31". Once you connect to your live account, then this date will update to 30 days in the future and you will get the real-time data again. You can view your "Verified Until" date at the following link: https://www.sierrachart.com/UserControlPanel.php?page=DenaliDataFeed#Exchanges -- Separately, we saw that your renewal date for your package is coming up in 2 days, but you were $.80 short of the needed $46.00 for renewal. We gave you the necessary credit to your account so you do not need to make another payment for this small shortfall. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing

[2024-02-04 17:50:25] #3 [Go To First Post]
User409644 - Posts: 39
HI, I have attached a snapshot of my last day traded in January. Hopefully this will get my realtime quotes turned backed on. Thanks, Ira Date Time Of Last Edit: 2024-02-04 19:14:38


Private File

[2024-02-04 20:02:07] #4 [Go To First Post]
Sierra_Chart Engineering - Posts: 14126
We see the account is with Ironbeam. Is your Ironbeam account set up on Teton order routing or CQG? Have Ironbeam move your account to Teton order routing. So there is automatic verification of your trading account. Instructions: Sierra Chart Teton Futures Order Routing: Setup Instructions Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2024-02-04 20:02:16

[2024-02-04 20:15:05] #5 [Go To First Post]
User409644 - Posts: 39
I have no idea. I can ask tomorrow. Am I able to get realtime quotes until that happens?

[2024-02-05 00:26:01] #6 [Go To First Post]
Sierra_Chart Engineering - Posts: 14126
We have authorized the real-time data. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing

[2024-03-03 20:38:37] #7 [Go To First Post]
User409644 - Posts: 39
Hi, It seems I am on delayed quotes again. Before I make a payment for both denali and my monthly fees, I want to make sure I can have my real time data reconnected. I usually send a copy of my statement, but I didnt do any trading this month w ironbeam, so will that be an issue to have real time quotes turned back on? Thank you, Ira

[2024-03-04 17:28:50] #8 [Go To First Post]
SC Support - Posts: 1795
Hi User409644, Ironbeam can put you on the Teton Order Routing Service without Sierra Chart's intervention; when Ironbeam has added you to the Teton Order Routing Service, your set-up instructions begin with step #5 here: Sierra Chart Teton Futures Order Routing: Setup Instructions Then please activate the CME Group Exchanges that you want Real-time Data for, you can do that via #3 here: https://www.sierrachart.com/UserControlPanel.php?page=ServicesActivation#DenaliCME Then please re-connect to the Data Feed: File Menu: Connect to Data Feed (File)

[2024-03-10 15:59:44] #9 [Go To First Post]
User409644 - Posts: 39
Ok. I am able to get realtime quotes prior to that happening. I am not planning on trading for another 10 days or so, but Id like to be able to work with charts ....in advacne if possible.

[2024-03-11 15:05:37] #10 [Go To First Post]
SC Support - Posts: 1795
From what I can see you don't have any Usage Time, you can make a payment here via Stripe (Credit Card) or via Paypal: https://www.sierrachart.com/UserControlPanel.php?page=AddAccountCredit Then you can activate the Sierra Chart Software option that you want from this drop-down here: https://www.sierrachart.com/UserControlPanel.php?page=ServicesActivation#ServicePackage For more on the various Sierra Chart Software options available see: Description of Service Packages and Pricing: Packages Description of Service Packages and Pricing: Multiple Month Purchase Discount

[2024-04-19 11:45:45] #11 [Go To First Post]
User409644 - Posts: 39
Good morning. I added usage credit to my account. Can you let me know what else I need to do to enable real time quotes? I havent used my ironbeam account this month, as i have been traveling, so I dont have any activity in it. Thanks.

[2024-04-19 13:24:08] #12 [Go To First Post]
SC Support - Posts: 1795
Hi User409644, you need to connect Sierra Chart to your Ironbeam Trading Account in order to verify your Non-Professional status, for that Ironbeam can put you on the Teton Order Routing Service without Sierra Chart's intervention; when Ironbeam has added you to the Teton Order Routing Service, your set-up instructions begin with step #5 here: Sierra Chart Teton Futures Order Routing: Setup Instructions Then please activate the CME Group Exchanges that you want Real-time Data for, you can do that via #3 here: https://www.sierrachart.com/UserControlPanel.php?page=ServicesActivation#DenaliCME Then please re-connect to the Data Feed: File Menu: Connect to Data Feed (File)

[2024-04-19 14:43:12] #13 [Go To First Post]
User409644 - Posts: 39
What I am trying to do is do some testing before trading , and I wont be able to do that with delayed quotes. What can I do to enable realtime quotes, in advance of trading?

[2024-04-19 14:48:14] #14 [Go To First Post]
SC Support - Posts: 1795
You could activated the Professional Exchanges, that would be 15x to 55x the cost of the Non-Professional options. Denali Exchange Data Feed: Supported Exchanges (Exchange Fees)

[2024-04-19 15:06:14] #15 [Go To First Post]
User409644 - Posts: 39
What if I send picture of my ironbeam account open, even if it doesnt have much activity?

[2024-04-19 15:13:45] #16 [Go To First Post]
SC Support - Posts: 1795
For the manual Non-Professional verification the Futures Trading Account statement should include at least 1 CME Group Futures Trade -- that satisfies the "active" requirement. From the CME Group Certification: "The Non-Professional Subscriber must: **a. have an active and funded futures trading account* b. be an individual, natural person or small business entity"

[2024-04-19 17:59:16] #17 [Go To First Post]
User409644 - Posts: 39
Got it. What time frame, if I have on from Feb, would that work ?

[2024-04-19 18:10:23] #18 [Go To First Post]
SC Support - Posts: 1795
Something with a trade from March would get you verified to the end of April, or a statement with a trade from April would get you verified to the end of May. Nothing from February is helpful. Date Time Of Last Edit: 2024-04-19 18:14:26

To post a message in this thread, you need to log in with your Sierra Chart account: