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Direct MessagesDate/Time: Thu, 02 May 2024 16:24:47 +0000
Delayed data Issue
View Count: 146
| [2023-12-08 03:09:58] |
| aseef - Posts: 49 |
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I have upgraded my service package to 10 and also activated Denali but I am still getting delayed data feed? I have connected to "SC Data - All Services [Data]. I have reconnected after couple of months. What do I need to do? Thanks |
| [2023-12-08 03:24:09] |
| Sierra_Chart Engineering - Posts: 14179 |
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The reason you are not getting real-time data from the Denali Data Feed, and historical data from the Denali Data Feed in the case of when using an external Trading service (Rithmic, CQG, Interactive Brokers), from the CME Group of exchanges is that you activated the *Non-Professional* exchange fees. However, you have not verified in the last month that you have a live, funded, futures trading account, which the CME needs in order to allow you data at the lower priced fees. Refer to the "Understanding and Accessing Data From the CME, CBOT, NYMEX, COMEX Exchanges" section here: Real-Time Exchange Data Feeds Available From Sierra Chart: Understanding and Accessing Data From the CME, CBOT, NYMEX, COMEX Exchanges Rithmic paper trading or trading evaluator accounts are not considered a live funded futures trading account. Refer to the following for instructions on how to connect once a month to your *live funded* trading account to qualify for the lower-priced exchange fees: Real-Time Exchange Data Feeds Available From Sierra Chart: Connecting Only Once a Month to Trading Account to Support CME Group Exchange Fees If you do not have a funded trading account or one with a supported Trading service, then refer to this solution: Easy Solution to CME Funded Trading Account Requirement Consider the above solution to avoid this problem in the future. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2023-12-08 12:13:56] |
| aseef - Posts: 49 |
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Hi, I am opened account with IRON BEAM and they are saying that they will connect to Teton. In this case shall I be able to use Denali data feed as qualify for "Easy Solution to CME Funded Trading Account Requirement"? Thanks |
| [2023-12-08 15:38:51] |
| John - SC Support - Posts: 31313 |
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Yes, you will be able to get the CME Group data at the non-professional rates since you will have a valid account with IronBeam. Once they have your account setup, follow the instructions at the following link starting at Step #6 to connect your Sierra Chart to your IronBeam account: Sierra Chart Teton Futures Order Routing: Setup Instructions For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
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