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Date/Time: Wed, 15 May 2024 06:53:52 +0000

How to Post a Message for Support

Trial activation

View Count: 332

[2023-11-19 20:19:25] #1 [Go To First Post]
User542528 - Posts: 2
I cannot type in the box that says (button) under the SMS number with country code. It will not let me highlight or click in the box so I can’t input my phone number to activate the trial account. I have tried two computers and still the box will not highlight or let me type. Can you activate my trail?

[2023-11-19 23:08:41] #2 [Go To First Post]
Sierra_Chart Engineering - Posts: 14353
Your account has been activated and the usage time extended if necessary. If Sierra Chart is running, it will automatically be activated within about three minutes. However, you may need to exit from the Sierra Chart charting and trading software by selecting "File >> Exit". And then open Sierra Chart through the icon on your desktop or through the desktop Start menu. After your Sierra Chart usage time ends you need to pay for additional usage time through "Help >> Add Usage Credit". To get started with Sierra Chart, follow the Sierra Chart setup instructions here: Sierra Chart Setup Instructions 1 Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing

[2023-11-26 03:39:49] #3 [Go To First Post]
User996503 - Posts: 8
Can you activate my account? I can not activate it.

[2023-11-26 05:21:49] #4 [Go To First Post]
Sierra_Chart Engineering - Posts: 14353
Your account has been activated and the usage time extended if necessary. If Sierra Chart is running, it will automatically be activated within about three minutes. However, you may need to exit from the Sierra Chart charting and trading software by selecting "File >> Exit". And then open Sierra Chart through the icon on your desktop or through the desktop Start menu. After your Sierra Chart usage time ends you need to pay for additional usage time through "Help >> Add Usage Credit". To get started with Sierra Chart, follow the Sierra Chart setup instructions here: Sierra Chart Setup Instructions 1 Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing

[2023-11-27 02:01:08] #5 [Go To First Post]
User379759 - Posts: 1
I cannot type in the box that says (button) under the SMS number with country code. It will not let me highlight or click in the box so I can’t input my phone number to activate the trial account.

[2023-11-27 02:28:26] #6 [Go To First Post]
Sierra_Chart Engineering - Posts: 14353
Your account has been activated and the usage time extended if necessary. If Sierra Chart is running, it will automatically be activated within about three minutes. However, you may need to exit from the Sierra Chart charting and trading software by selecting "File >> Exit". And then open Sierra Chart through the icon on your desktop or through the desktop Start menu. After your Sierra Chart usage time ends you need to pay for additional usage time through "Help >> Add Usage Credit". To get started with Sierra Chart, follow the Sierra Chart setup instructions here: Sierra Chart Setup Instructions 1 Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing

[2024-02-25 21:10:11] #7 [Go To First Post]
User201372 - Posts: 2
can you activate my trial plz

[2024-02-25 21:45:53] #8 [Go To First Post]
Sierra_Chart Engineering - Posts: 14353
At this time you do not have a trial. You are using Service Package 3. Let us know what issue you are having if any? Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing

[2024-02-26 13:53:29] #9 [Go To First Post]
NoobTrader - Posts: 1
already sent the sms for trial activation 2 days ago and still didnt receive my activation code. please help

[2024-02-26 17:40:50] #10 [Go To First Post]
John - SC Support - Posts: 31627
NoobTrader: We have activated the trial for your account. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing

[2024-03-21 08:17:41] #11 [Go To First Post]
User761023 - Posts: 1
How do i know the trial is active? In 'account management', next to 'current service program' it says 'trail package' with a timer above it. I assume this is the indicator.

[2024-03-21 15:52:04] #12 [Go To First Post]
John - SC Support - Posts: 31627
User761023: Yes, that is correct place to look. If you have an activated trial, it would state "Trial Package (Activated)". We have activated the trial for your account. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing

[2024-03-29 22:08:25] #13 [Go To First Post]
Superscalp611441 - Posts: 2
same problem help please

[2024-03-30 05:10:50] #14 [Go To First Post]
Sierra_Chart Engineering - Posts: 14353
Your Sierra Chart account currently has 52 days of usage time . It is no longer a trial. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2024-03-30 05:10:55

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