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Date/Time: Mon, 04 Mar 2024 21:02:59 +0000

Time periods duplicating in footprint chart

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[2023-08-22 15:33:19]
User465646 - Posts: 9

My footprint chart is duplicating 10:40-11:00am time periods for today's session. I have tried reload and recalculate as well as restarting sierra charts and this issue still persists. Can someone please advise how to solve? Screenshot link below.
[2023-08-22 16:56:11]
John - SC Support - Posts: 29623
Exit from Sierra Chart and using your file system window, go to the folder to which you have installed Sierra Chart. Go into the 'Data' folder underneath the main folder.

Within that folder find the file named 'ESU23_FUT_CME.scid'. Delete this file from your system.

Restart Sierra Chart and open your chartbooks. The data will have to be redownloaded, so it could take a few minutes to do this. Let us know if this fixes the issue.
For the most reliable, advanced, and zero cost futures order routing, use the Teton service:
Sierra Chart Teton Futures Order Routing
[2023-08-22 18:08:37]
User465646 - Posts: 9
Hi John - thanks, this fixed the issue

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