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Date/Time: Mon, 04 Mar 2024 20:48:29 +0000



Order disappears/wrong account

View Count: 180

[2023-08-22 15:26:38]
User242153 - Posts: 4
Hello,

I am having problems with orders. I am not sure how to specify exactly what is going on but when I place an order, the entry usually goes well but then sometimes the order disappears from SC but is still active on Interactive Brokers. Other times the exit is not recorded by SC.

Yesterday, I had a situation where everything appeared to go well with the Trade Activity Log and with IB but the trade was never closed in the trades section of the trade activity log. I thought that there might be a problem with SC not recognizing a order had been previously closed and counted my entry yesterday as an exit from a previous days trade. I tried to solve this problem by manually deleting the trade files per the instructions thinking this would give me a clean slate of trades. (I saved the trade files I deleted if they are needed)

Today I have an order filled and the DPL is showing $789.38 (trade window attached) but according to SC the order was never closed so I do not know how there could possibly be any profit calculated.
Trade Service Log Section:
Trading message from IB: Order Event Warning:Attribute 'Outside Regular Trading Hours' is ignored based on the order type and destination. PlaceOrder is now being processed. Error Code: 2109. ServiceOrderID: 27. InternalOrderID: 682. | 2023-08-22 10:03:22.989
Trading message from IB: Order Event Warning:Attribute 'Outside Regular Trading Hours' is ignored based on the order type and destination. PlaceOrder is now being processed. Error Code: 2109. ServiceOrderID: 28. InternalOrderID: 683. | 2023-08-22 10:03:24.054
Interactive Brokers | Requesting Open orders. | 2023-08-22 10:03:38.605
Interactive Brokers | Received Open orders end message. | 2023-08-22 10:03:38.610
MNQ-202309-CME-USD[M] 1 Min #4 | User order entry | Unable to Flatten/Reverse. Position does not exist. Working non-market orders will be canceled | Symbol: MNQ-202309-CME-USD | TradeAccount: U915**** | 2023-08-22 10:06:11.697 *
Trading message from IB: Order Canceled - reason:. Error Code: 202. ServiceOrderID: 28. InternalOrderID: 683. | 2023-08-22 10:06:12.206
Trading message from IB: Order Canceled - reason:. Error Code: 202. ServiceOrderID: 29. InternalOrderID: 684. | 2023-08-22 10:06:12.467
Interactive Brokers | Requesting Open orders. | 2023-08-22 10:06:26.709
Interactive Brokers | Received Open orders end message. | 2023-08-22 10:06:26.717


The SC message log (full is attached) shows activity but an incorrect account. I have two accounts, U119*** which I use for testing and U915*** which is my live trading account. The U915*** account is never refrenced in the message log.
MNQ-202309-CME-USD[M] 1 Min #4 | Reloading chart. | 2023-08-22 10:00:28.926
MNQ-202309-CME-USD[M] 1 Min #4 | StartDateTimeForLoadingOrderFills: 2023-07-24 00:00:00 | 2023-08-22 10:00:32.600
Interactive Brokers | Order execution received. Requesting current Positions on a delay | 2023-08-22 10:03:23.611
Interactive Brokers | Stopping automatic Trade Position updates for account: U119* | 2023-08-22 10:03:27.602
Interactive Brokers | Requesting Trade Positions snapshot and updates for account: U119* | 2023-08-22 10:03:27.602
Message from IB: API client has been unsubscribed from account data. IB Error Code: 2100. Request ID: -1. | 2023-08-22 10:03:27.609
Interactive Brokers | Received Trade Positions download end message for account U119* | 2023-08-22 10:03:28.360
Interactive Brokers | Begin Trade Positions processing. | 2023-08-22 10:03:28.360
Interactive Brokers | Received Trade Positions. Performing final processing. | 2023-08-22 10:03:28.360

Thanks in advance for your time and attention.
Kind regards,
Private File
attachmentTradeServiceLog8-22.txt - Attached On 2023-08-22 15:09:10 UTC - Size: 5.76 KB - 130 views
attachmentMessageLog8-22.txt - Attached On 2023-08-22 15:09:21 UTC - Size: 52.18 KB - 158 views
[2023-08-22 16:38:54]
John - SC Support - Posts: 29622
These are issues with Interactive Brokers. Refer to the information here:
Interactive Brokers Trading Service: Trading Related Issues
For the most reliable, advanced, and zero cost futures order routing, use the Teton service:
Sierra Chart Teton Futures Order Routing

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