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Date/Time: Mon, 04 Mar 2024 21:38:10 +0000



General Payment Question

View Count: 188

[2023-08-21 15:54:12]
AhmetD - Posts: 1
If I order the Package 11, do I have to pay now and then again at every start of a new month? (Like paying now for the couple of days at the end of the month and then again for the start of the coming month)? Or every 30 days after the payment? I want to know the payment period.

And I wanted to ask in case of ordering the Package 11 now, if I can skip the trial where I have left some days.

Thank you in advance for the support.
[2023-08-21 16:40:01]
John - SC Support - Posts: 29628
The Sierra Chart Usage Time works on a rolling 31 day cycle. So if you change to Package 11 today, your next renewal will not be for 44 days (31 days for the standard package plus 13 days that you have remaining in your Trial). The renewals after that will be every 31 days assuming you purchase the 1 month option.

As noted above, if you change to Package 11 the remaining Trial Time will change over.

We just want to point out that the exchanges work on a different schedule than our Usage Time. If you get data from our Denali Exchange Data Feed, then the exchanges renew on a Calendar Month basis, and they are not pro-rated. So if you activate an exchange in the middle of the month, you will pay the full monthly amount for the remainder of that month.
For the most reliable, advanced, and zero cost futures order routing, use the Teton service:
Sierra Chart Teton Futures Order Routing

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