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Date/Time: Mon, 04 Mar 2024 21:28:17 +0000



Charts don't work

View Count: 182

[2023-08-21 14:05:05]
User764155 - Posts: 10
Good morning,
today I open sierrachart and the chartbooks that open automatically do not load the chart. Can you solve the problem?
If you could remotely it would be perfect.
Thank you
[2023-08-21 16:34:08]
John - SC Support - Posts: 29628
There is nothing we can do remotely.

Check to make sure you did not turn off the option to open the files on Startup. You can set this option at "Global Settings >> General Settings >> General >> Open Files on Startup". Make sure this is set to "Yes". If it is set to "No", then change it and restart Sierra Chart and see if your issue is solved.

Next, check the list of files to open on startup. Select the option "Global Settings >> General Settings >> Select Files to Open on Startup" (note that this typically opens a small window that needs to be expanded to see what is entered). Make sure the files you want to open are listed in there. If the files are not there, then re-add them. We do not know why they would have been removed. Refer to the following:
General Settings Window: Select Files to Open On Startup (Global Settings >> General Settings >> General >> Startup)

If both of the above are setup properly and you are still not getting the file to open on startup, then the question is whether those Chartbooks are still on your system. Are you able to open the files individually by selecting "File >> Open Chartbook"?
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[2023-08-21 16:44:06]
User764155 - Posts: 10
Ok i fixed the problem
thanks

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