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Date/Time: Sun, 16 Jun 2024 12:02:09 +0000



my Chartbook file is not compatible

View Count: 338

[2023-08-18 08:42:27]
DiegoGuerra2_0_0_2 - Posts: 15
Reading Internal Order ID file. | 2023-08-18 09:58:11.961
Reading Trade Orders file. | 2023-08-18 09:58:12.046
Reading Trade Positions file. | 2023-08-18 09:58:12.046
Reading Trade Account Data files. | 2023-08-18 09:58:12.046
Software version: 2528 64-bit | 2023-08-18 09:58:12.048
Safe Mode enabled | 2023-08-18 09:58:12.048
Primary Thread ID: 1756 | 2023-08-18 09:58:12.048
Usage end date: 2023-09-24 | 2023-08-18 09:58:12.048
Enabled for: Advanced Features 2. | 2023-08-18 09:58:12.048
Enabled for: Sierra Chart Historical Data Service. | 2023-08-18 09:58:12.048
Enabled for: Delayed Denali Exchange Data Feed. | 2023-08-18 09:58:12.048
Enabled for exchange2: fairx_exchange.data | 2023-08-18 09:58:12.048
Allow Support for Sierra Chart Data Feeds is enabled. | 2023-08-18 09:58:12.048
Current selected Data/Trading service: SC Data - All Services | 2023-08-18 09:58:12.048
Custom symbol settings values: enabled | 2023-08-18 09:58:12.048
Chart Update Interval: 500 | 2023-08-18 09:58:12.048
Intraday Data Storage Time Unit: 1 | 2023-08-18 09:58:12.048
Time Zone: +02:00:00 (CET+01CEST+01,M3.5.0/02:00,M10.5.0/03:00) | 2023-08-18 09:58:12.048
2023-08-18 07:58:12 Local computer time in UTC | 2023-08-18 09:58:12.048
2023-08-18 09:58:12 Local computer time in SC Time Zone | 2023-08-18 09:58:12.048
2023-08-18 07:58:12 Server time in UTC | 2023-08-18 09:58:12.048
Local computer UTC time and Server UTC time difference: 1 seconds. | 2023-08-18 09:58:12.048
Program path: C:\SierraChart\ | 2023-08-18 09:58:12.048
Data Files path: C:\SierraChart\Data\ | 2023-08-18 09:58:12.048
OS Version Number: 10.0 | 2023-08-18 09:58:12.048
Locale Setting: C | 2023-08-18 09:58:12.048
DLLs: UserContributedStudies_64.dll | 2023-08-18 09:58:12.048
Allowed protected custom studies: | 2023-08-18 09:58:12.048
Crash reporter started: true | 2023-08-18 09:58:12.048

Checking for new symbol settings. Requested symbol settings MD5 for service code scdataallservices. Request ID: 1. | 2023-08-18 09:58:12.062
HTTPS connection ID:1 to login.sierrachart.com:443 for request ID:1 (1) | Shutdown started. Waiting for graceful close. | 2023-08-18 09:58:12.106
HTTPS connection ID:1 to login.sierrachart.com:443 for request ID:1 (1) | Socket gracefully closed by remote side. | 2023-08-18 09:58:12.159
HTTPS connection ID:1 to login.sierrachart.com:443 for request ID:1 (1) | Closed. | 2023-08-18 09:58:12.159
Received 5 login tokens. | 2023-08-18 09:58:12.226
Symbol settings MD5 received. Request ID: 1. | 2023-08-18 09:58:13.422
Symbol settings are up-to-date for scdataallservices. | 2023-08-18 09:58:13.422
Requested user files to download. | 2023-08-18 09:58:14.588

SC Data - All Services | Connected to server complete. | 2023-08-18 09:58:16.586
Triggering next historical data download in queue. | 2023-08-18 09:58:16.587
No download requests in the queue to start downloads for. | 2023-08-18 09:58:16.592
The Chartbook file is not compatible. Contact Sierra Chart support for help with converting it. File: C:\SierraChart\Data\IB-TRADER.Cht | 2023-08-18 09:58:23.642 *
The Chartbook file is not compatible. Contact Sierra Chart support for help with converting it. File: C:\SierraChart\Data\IB-TRADER.Cht. Number times message previously added: 6 | 2023-08-18 10:07:22.799 *
The Chartbook file is not compatible. Contact Sierra Chart support for help with converting it. File: C:\SierraChart\Data\IB-TRADER.Cht. Number times message previously added: 0 | 2023-08-18 10:11:53.086 *
HTTPS connection ID:1 to www.sierrachart.com:443 for request ID:1 (1) | Creating socket. Using TLS 1.2. | 2023-08-18 10:16:48.349
The message log has been sent to support. | 2023-08-18 10:16:48.349 *
HTTPS connection ID:1 to www.sierrachart.com:443 for request ID:1 (1) | New receive buffer size: 0 | 2023-08-18 10:16:48.349
HTTPS connection ID:1 to www.sierrachart.com:443 for request ID:1 (1) | Connecting to IP: 95.216.233.104. | 2023-08-18 10:16:48.349
The Message Log was sent. Result: Message Log received. | 2023-08-18 10:16:48.575 *
HTTPS connection ID:1 to www.sierrachart.com:443 for request ID:1 (1) | CloseSocket call. | 2023-08-18 10:16:48.835
HTTPS connection ID:1 to www.sierrachart.com:443 for request ID:1 (1) | Shutdown started. Waiting for graceful close. | 2023-08-18 10:16:48.835
HTTPS connection ID:1 to www.sierrachart.com:443 for request ID:1 (1) | Socket gracefully closed by remote side. | 2023-08-18 10:16:48.892
HTTPS connection ID:1 to www.sierrachart.com:443 for request ID:1 (1) | Closed. | 2023-08-18 10:16:48.892
[2023-08-18 08:48:05]
DiegoGuerra2_0_0_2 - Posts: 15
I Need help
[2023-08-18 10:21:42]
DiegoGuerra2_0_0_2 - Posts: 15
I've been working with this chartbook for a month and accidentally deleted it yesterday. So I saved it again under the folder sierrachart-data, but now this error message comes up. I hope someone can help
[2023-08-18 11:24:06]
DiegoGuerra2_0_0_2 - Posts: 15
C:\SierraChart\Data\IB-TRADER.Cht
[2023-08-18 11:25:17]
DiegoGuerra2_0_0_2 - Posts: 15
The same cahrtbook are useing ma friends and it works
[2023-08-18 12:51:16]
John - SC Support - Posts: 32379
Follow the instructions at the following link:
Chartbooks (Workspaces): Opening Older Chartbooks

Or you can try to use a backup chartbook, but if you recently upgraded from a very old version, then you would need to do the conversion mentioned above. The instructions to access a backup chartbook are at the following link:
Chartbooks (Workspaces): Accessing a Backup Chartbook File
For the most reliable, advanced, and zero cost futures order routing, use the Teton service:
Sierra Chart Teton Futures Order Routing
[2023-08-18 13:44:48]
DiegoGuerra2_0_0_2 - Posts: 15
I tryed it but it still not worked
[2023-08-18 13:56:00]
DiegoGuerra2_0_0_2 - Posts: 15
It still no work
[2023-08-18 14:56:52]
John - SC Support - Posts: 32379
Please attach the chartbook to this thread and we will take a look. Refer to these instructions:
https://www.sierrachart.com/index.php?page=PostingInformation.php#AttachFile
For the most reliable, advanced, and zero cost futures order routing, use the Teton service:
Sierra Chart Teton Futures Order Routing
[2023-08-18 15:59:55]
DiegoGuerra2_0_0_2 - Posts: 15
Now it works thx

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