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Date/Time: Mon, 04 Mar 2024 20:59:48 +0000



i can't get delayed data.

View Count: 201

[2023-08-17 13:17:14]
User955267 - Posts: 3
i have been trying to use your video's to learn sierra chart. but i'm stuck at trying to get data. i'm doing what the video says do, but i keep coming up with this errors.




SC Data - All Services | Connected to server complete. | 2023-08-17 13:09:10.398
Triggering next historical data download in queue. | 2023-08-17 13:09:10.404
Notice: Not connected to Live trading account to receive CME realtime futures data at non-professional fees. | 2023-08-17 13:09:10.405
No download requests in the queue to start downloads for. | 2023-08-17 13:09:10.405
File >> Disconnect selected. | 2023-08-17 13:09:32.466
SC Data - All Services | Disconnected. | 2023-08-17 13:09:32.466

SC Data - All Services | Connected to server complete. | 2023-08-17 13:09:38.366
Triggering next historical data download in queue. | 2023-08-17 13:09:38.366
Notice: Not connected to Live trading account to receive CME realtime futures data at non-professional fees. | 2023-08-17 13:09:38.366
No download requests in the queue to start downloads for. | 2023-08-17 13:09:38.367
ESZ23-CME 1 Min #1 | Reloading chart. | 2023-08-17 13:10:00.357
ESZ23-CME 1 Min #1 | Currently no data in file to display. Will start historical data download and real-time updates. File: C:\SierraChart\Data\ESZ23-CME.scid | 2023-08-17 13:10:00.368
Mapping ESZ23-CME to ESZ23. Service code: cme | 2023-08-17 13:10:00.854
Using symbol data fast lookup vector | 2023-08-17 13:10:00.854
Symbol not allowed: ESZ23-CME | 2023-08-17 13:10:00.854 *
ESZ23-CME 1 Min #2 | Reloading chart. | 2023-08-17 13:11:44.331
ESZ23-CME 1 Min #2 | Currently no data in file to display. Will start historical data download and real-time updates. File: C:\SierraChart\Data\ESZ23-CME.scid | 2023-08-17 13:11:44.339
ESZ23-CME Daily #3 | Reloading chart. | 2023-08-17 13:11:48.604
Enabling compression for file: C:\SierraChart\Data\ESZ23-CME.dly. This may take a while. | 2023-08-17 13:11:48.608
File compression enabled. C:\SierraChart\Data\ESZ23-CME.dly. CompressionState=0 | 2023-08-17 13:11:48.608
ESZ23-CME Daily #3 | Currently no data in file to display. Will start historical data download and real-time updates. File: C:\SierraChart\Data\ESZ23-CME.dly | 2023-08-17 13:11:48.611
ESZ23-CME Daily #3 | Reloading chart. | 2023-08-17 13:11:49.605
ESZ23-CME Daily #3 | Currently no data in file to display. Will start historical data download and real-time updates. File: C:\SierraChart\Data\ESZ23-CME.dly | 2023-08-17 13:11:49.611
ESZ23-CME 1 Min #1 | Reloading chart. | 2023-08-17 13:11:59.543
ESZ23-CME 1 Min #1 | Currently no data in file to display. Will start historical data download and real-time updates. File: C:\SierraChart\Data\ESZ23-CME.scid | 2023-08-17 13:11:59.553
ESU23-CME 1 Min #2 | Reloading chart. | 2023-08-17 13:13:59.032
ESU23-CME 1 Min #2 | Currently no data in file to display. Will start historical data download and real-time updates. File: C:\SierraChart\Data\ESU23-CME.scid | 2023-08-17 13:13:59.041
Mapping ESU23-CME to ESU23. Service code: cme | 2023-08-17 13:13:59.526
Symbol not allowed: ESU23-CME | 2023-08-17 13:13:59.526 *
[2023-08-17 15:02:23]
John - SC Support - Posts: 29623
Your issue was that you were on a standard trial. We have activated the trial for your account so you now have access to more data. Refer to the information at the following link:
Sierra Chart Trial Account and Account Activation
For the most reliable, advanced, and zero cost futures order routing, use the Teton service:
Sierra Chart Teton Futures Order Routing
[2023-08-17 15:31:46]
User955267 - Posts: 3
I didn't want the trial now but just the delayed data?
[2023-08-17 17:03:41]
John - SC Support - Posts: 29623
You have access to the Delayed Data while you are on a trial.
For the most reliable, advanced, and zero cost futures order routing, use the Teton service:
Sierra Chart Teton Futures Order Routing
[2023-08-17 17:20:40]
User955267 - Posts: 3
I'm confused, so after trail i have to start paying in order to learn how to use the charts. I thought delayed data was free?
[2023-08-17 18:08:36]
John - SC Support - Posts: 29623
The Delayed Streaming Data is free as long as you are on a Trial or Paid Package. You can not use Sierra Chart for forever for free.

But, we do have our "Base" packages that are specifically meant for continued training, which give access to the Delayed Streaming Data, just like on the trial. Refer to the information at the following link:
Description of Service Packages and Pricing: Packages

So when you trial ends, you will need to change to one of the paid packages. Refer to the instructions at the following link for how to do this:
Sierra Chart Purchase and License Information: Instructions
For the most reliable, advanced, and zero cost futures order routing, use the Teton service:
Sierra Chart Teton Futures Order Routing

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